Private User reviews Toronto, ON Joined 2023/03/06

0/10

Moving & Storage review in Toronto

03/06/2023

They came out to look at my fridge. The technician didn't know how to take the part off to inspect it. He did not even attempt to test the part with a multimeter and then demanded payment. When I called the office to speak to a manager they would not take my call. Avoid this company at all costs

Job Price

Approximate cost of services:: $100.00

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Company Response: Dear client! I'm sorry you had a bad experience with our company and our customer service. That should have never happened and I fully understand how difficult this is for you. We're also awestruck by the circumstances that you describe. We are aware of this and our upper management is investigating. We are deeply worried about the experience you have had with our business. I will try my best to resolve any issues that you may encounter concerning our services. Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved.

Private User

Private User reviews Oakville, ON Joined 2023/01/31

1/10

GE Washer

Appliance Repair review in Oakville

02/28/2023

This company sent service people to fix our washer, they replaced 1 part and said they would order the other. No time frame given and they will not communicate since they left. Calls are disconnected and emails/chat messages are unanswered. We will not use this company again and would not recommend based on their complete lack of communication.

Job Price

Approximate cost of services:: $400.00

Was this review helpful?

Company Response: Dear client! I'm sorry you had a bad experience with our company and our customer service. That should have never happened and I fully understand how difficult this is for you. We're also awestruck by the circumstances that you describe. We are aware of this and our upper management is investigating. We are deeply worried about the experience you have had with our business. I will try my best to resolve any issues that you may encounter concerning our services. Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved.

Private User

Private User reviews Mississauga, ON Joined 2023/02/24

0/10

DO NOT USE THIS COMPANY

Moving & Storage review in Mississauga

02/24/2023

This company Came to fix my freezer on fridge. Took a week to get them out. They never fixed it. Took my money - promised refund, never got! Tech could not even insert drawer properly, knew nothing about fixing this type of equipment. Call another company! There is NO customer
service. You call manager and you get a computer-generated voice message. No manager. I suspect it is a one-man operation with an
inept technician.

Job Price

Approximate cost of services:: $370.00

Was this review helpful?

Company Response: Dear client! I'm sorry you had a bad experience with our company and our customer service. That should have never happened and I fully understand how difficult this is for you. We're also awestruck by the circumstances that you describe. We are aware of this and our upper management is investigating. We are deeply worried about the experience you have had with our business. I will try my best to resolve any issues that you may encounter concerning our services. Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved.

George in Calgary

0 reviews Calgary, AB Joined 2023/02/22

0/10

Worst Service Ever

Calgary

02/22/2023

I called this company to repair my Fridge and got an appointment a few days later. So far so good! Their technician "M B" came to the house and diagnosed the issue as a non-working fan in the freezer compartment that drives cold air to the fridge. The freezer was working but the fridge was warm. Mike happened to have a part in his truck and replaced the fan. He spent about an hour at the house and assured me that this was the issue. When Mike left, the fan was running and over the next few days it continued to run and run and run and run. The freezer was now getting warmer and the fridge part was getting colder. So cold that it started to freeze everything (vegetables, cheese, pop etc). I called Appliance Repair experts and also the technician (he gave me his direct phone number). The Manager called back every time and told me they would have the technician call me. HE NEVER DID. This has been going on for eleven days now. The original problem still exists and I have had to call in another repair company. I have never left a review for anyone before but this time I feel that people need to be told DO NOT USE THIS COMPANY!

Job Price

Approximate cost of services:: $305.00

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Company Response: Dear client! I'm sorry you had a bad experience with our company and our customer service. That should have never happened and I fully understand how difficult this is for you. We're also awestruck by the circumstances that you describe. We are aware of this and our upper management is investigating. We are deeply worried about the experience you have had with our business. I will try my best to resolve any issues that you may encounter concerning our services. Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved.

Joanne in Toronto

1 review Langley City, BC Joined 2019/07/04

0/10

Charged and no service

Langley City

02/10/2023

These guys came out December 22 to service my freezer. They charged me $224 and we havent heard from them since. Ive been calling, emailing and no response. Ive asked for a credit many times and absolutely no response. Its been almost 2 months. Terrible customer service!

Job Price

Approximate cost of services:: $224.00

Was this review helpful?

Company Response: Dear client! I'm sorry you had a bad experience with our company and our customer service. That should have never happened and I fully understand how difficult this is for you. We're also awestruck by the circumstances that you describe. We are aware of this and our upper management is investigating. We are deeply worried about the experience you have had with our business. I will try my best to resolve any issues that you may encounter concerning our services. Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved.

armstrong in Ottawa

11 reviews Ottawa, ON Joined 2011/05/08

0/10

Use ANYONE else

Ottawa

02/04/2023

We thought the computer was gone on our washer. Technician did not listen and quickly diagnosed a broken pump, ordered part, installed part. When the washer still did not work he then pronounced it was not actually the pump, but our motherboard (computer).

So several days and 200 dollars wasted on a faulty diagnostic and a part we did not need.

He then told us to try to find the correct motherboard ourselves on the internet. When we said we would have no idea where to look for such a thing he agreed to look. After more and more days and several messages to him he finally called back and said he could not find the part so get a new washer.

He failed to respond several days when he said he would, and twice called about 7pm after I had to call him and said he would come the next day - which he did not.

At one point he removed a plate on the back of the washer and could not locate the screws to fix it back on. When questioned about it he told me to just set it in place it would be fine. It is not fine - keeps falling off.
I do not recommend this company.

Try ANYONE else. It is obvious to me these people do not know what they are doing.

I emailed the company to try to get our money back but have not got a response after several days.

Job Price

Approximate cost of services:: $210.00

Was this review helpful?

Company Response: Dear client! I'm sorry you had a bad experience with our company and our customer service. That should have never happened and I fully understand how difficult this is for you. We're also awestruck by the circumstances that you describe. We are aware of this and our upper management is investigating. We are deeply worried about the experience you have had with our business. I will try my best to resolve any issues that you may encounter concerning our services. Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved.

Private User

Private User reviews Essex, ON Joined 2023/01/25

0/10

Poor follow up and customer service

Essex

01/25/2023

The follow up communication after my initial appointment was terrible. I would not recommend this company. After the technician looked at my dryer he promised to try to locate a part and get back to me. After a few days I had not received any response. I called the company and still no returned call. I finally reached the technician and was asked to call him back. Another day went by and I called again and he told me hed text me. I received his text one week after my initial appointment. Needless to say I did not select this company to do the repair. Luckily I trusted my instincts. The next company I had in discover it was not at all the problem quoted by this company

Job Price

Approximate cost of services:: $200.00

Was this review helpful?

Company Response: Dear client! I'm sorry you had a bad experience with our company and our customer service. That should have never happened and I fully understand how difficult this is for you. We're also awestruck by the circumstances that you describe. We are aware of this and our upper management is investigating. We are deeply worried about the experience you have had with our business. I will try my best to resolve any issues that you may encounter concerning our services. Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved.

Merdad in Toronto

0 reviews Toronto, ON Joined 2023/01/08

2/10

wine cooler

Toronto

01/08/2023

They came to fix the wine cooler, and asked for 350.00 I had to leave the home and asked my daughter friend to pay him when his job done. When I came home nothing was done and he has charged 500.00. Called over 4 to 5 times and they said they will send the repair, nothing happened. send them an email, and write now I am taking them to small court.

Job Price

Approximate cost of services:: $500.00

1 of 1 people found this review helpful.

Was this review helpful?

Company Response: Dear client! I'm sorry you had a bad experience with our company and our customer service. That should have never happened and I fully understand how difficult this is for you. We're also awestruck by the circumstances that you describe. We are aware of this and our upper management is investigating. We are deeply worried about the experience you have had with our business. I will try my best to resolve any issues that you may encounter concerning our services. Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved.

Private User

Private User reviews Mississauga, ON Joined 2023/01/06

0/10

Washing machine repair

Appliance Repair review in Mississauga

01/06/2023

I called for a repair since the washer was making a noise. The technician said he needed to replace a part. He completed the work and they charged by credit card. I realized that a metal ring fell off and water began leaking. Despite numerous attempts to get someone to come fix the issue by calling and emailing, its been a couple of months and no one has responded.

Job Price

Approximate cost of services:: $600.00

1 of 1 people found this review helpful.

Was this review helpful?

Company Response: Dear client! I'm sorry you had a bad experience with our company and our customer service. That should have never happened and I fully understand how difficult this is for you. We're also awestruck by the circumstances that you describe. We are aware of this and our upper management is investigating. We are deeply worried about the experience you have had with our business. I will try my best to resolve any issues that you may encounter concerning our services. Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved.

Nikki

0 reviews Mississauga, ON Joined 2022/12/27

0/10

Dryer/dishwasher repair

Appliance Repair review in Mississauga

12/27/2022

My biggest issue is customer service. Their motto is customer service is my priority but neither the technician nor the manager read the companys handbook. My technician was unprofessional, rude and belligerent. The technician became agitated when I asked questions. When I asked if the total he quoted me was everything. He said to me that here in Canada we pay taxes. Im a woman of colour born and raised here. He made me feel like other.
To add insult to injury, I called the manager twice and pretended not to be the manager and hung up on me.
Unfortunately, the dishwasher he came to repair is still not working. DO NOT HIRE ANYONE FROM THIS COMPANY!

Job Price

Approximate cost of services:: $420.00

2 of 2 people found this review helpful.

Was this review helpful?

Company Response: Dear client! I'm sorry you had a bad experience with our company and our customer service. That should have never happened and I fully understand how difficult this is for you. We're also awestruck by the circumstances that you describe. We are aware of this and our upper management is investigating. We are deeply worried about the experience you have had with our business. I will try my best to resolve any issues that you may encounter concerning our services. Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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