By creating an account, you'll gain the ability to connect with 2 million home professionals, join a community of 5 million homeowners, view all of the images on the site, bookmark your favorite companies, write reviews, keep track of your messages, and gain eligibility to win monthly prizes.
Click the "Sign Up" button in the navigation and a pop-up window will appear. Use your email, Facebook account or Google account to create a profile. If you choose to sign up using your email address, you must also create a display name and password. Click "Join HomeStars" and you are all set.
Visit the Forgot Your Password? page, enter your email address, and click the "Reset Password" button. HomeStars will send you an email with simple instructions to make a new one. If you don't receive the email right away, check back in a few minutes or check your junk/spam folder.
To send a message to a company, please visit their listing on HomeStars.com and click the "Message" button below the company's name or using the buttons on the right side of the page. From here, you will be able to reach the company via email through HomeStars' internal messaging system.
If you would like to review a company that isn't yet listed on HomeStars, first log in, then click the "Review A New Company" link on the Write A Review page or go directly to this page. The company's name, your postal, their category of work and phone number are all required information. You may also add an email address to assist with the verification process HomeStars takes when adding new companies. It can take up to 24 hours to add a new company.
Star Score is the new scoring system for HomeStars. Previously, the company’s score was based on the average rating from all reviews. We have now updated our scoring system to take into account the four main factors surrounding reviews: Rating, Recency, Reputation and Responsiveness. These four factors are run through our sophisticated algorithm to produce the company’s overall Star Score. To find out more about Star Score and why you can trust it, check out our Trust page.
At HomeStars, we take your safety seriously. When you see a profile with a HomeStars Verified badge, you can rest assured knowing you're only inviting the most trustworthy service providers into your home.
Earning a Verified badge means that a service professional has passed our screening process, which includes:
By hiring a HomeStars Verified pro, you're one step closer to having a positive and safe experience during your next home improvement project.
For assistance finding a home service pro, writing reviews or anything else on HomeStars, you may contact us here or send us an email at homesupport@homestars.com.
To write a review, click the "Write A Review" button in the top navigation or the blue button link provided from a company's listing.
If you are not coming directly from a company's listing page, type the name of the company you want to review in the search bar. If the company is not listed, please see the "How do I add a company" FAQ on this page.
You will be asked to provide a star rating (out of 5) for both satisfaction with the company's work and your likeliness to recommend the company. You must also provide a title, a value for the job, and a description of the work (of at least 30 words). You may also upload photos to show their work, and choose to post the review anonymously.
Once you have clicked the "Submit Review" button, you can expect it to be posted within 48 hours of its completion, given that it passes HomeStars.com Review Guidelines.
Please see our Review Guidelines for more details.
Every single review on our site goes through a rigorous verification and screening process. HomeStars starts by requiring valid credentials to ensure that all of our homeowners and their claims are legitimate. Submitted reviews are then run through a complex verification and screening process that uses numerous highly-technical fraud detection algorithms to remove submissions with suspicious activity. Then, a member of of our Content Team reviews the submission to ensure that it has passed all of our requirements before it is published to a company’s listing.
Companies are free to contest reviews that they think don't belong to them and those reviews are then re-evaluated. If they are from legitimate homeowners, they are maintained. Please see our Review Guidelines for more details.
To ensure the integrity of the content, all reviews are run through a rigorous verification and screening process. This process takes up to 48 hours to complete. Once your review has completed this process, you will be notified.
Homeowners are allowed to review a single company a maximum of three times ever and no more than once every six months. This is done to maintain the integrity of the content and ensure that a listing is not saturated by one homeowner. There is no limit on how many different companies a homeowner can review.
To edit your review, please log in to your HomeStars account, click your profile picture in the navigation and proceed to the user dashboard. From there you will see the "Reviews" section, which has a list of all of your reviews. You can click "Edit Review" and make any changes you like.
Also, if you are logged in, you can also visit the listing of the company you made your review, find your review, and click the "Edit Review" button to make any changes you like.
Yes, all modifications of any review will be re-screened to ensure it passes our review criteria.
To delete a review, please send us an email at contact@homestars.com and HomeStars will remove the review on your behalf. If you are being bullied or pressured to do so in any way, please let us know - HomeStars takes the safety and privacy of our users very seriously and is committed to maintaining the integrity and quality of the content on our site. HomeStars is working towards a solution that will allow users to modify and remove reviews through their dashboard that will capture that information.
There could be a number of possible reasons that your review did not meet HomeStars.com’s guidelines. See below to determine if your review can be edited for re-approval.
Reviews can be rejected for the following reasons:
Writing a negative review benefits other users of the site by letting them know the issues you may have had with the company. A negative review also lets the company know when they have an unsatisfied customer. Companies are able to respond to reviews so they can hopefully make the situation right. When you write a negative review, explain what you were unimpressed with and what you wish the company had done differently. Think about what you would have liked to know before hiring the company. As long as your negative review is truthful and does not defame, slander or personally attack the company or its employees, you should feel comfortable writing a negative review.