How we became Canada's largest and most-trusted source for connecting with home professionals.Write A Review
What sets our reviews apart from other websites is the fact that we have an entire team dedicated to ensuring the integrity of homeowners’ honest reviews posted on site. All reviews, positive, negative or somewhere in between undergoing the exact same moderation process. We know 98% of Canadian homeowners read reviews before hiring so we take our guidelines seriously so that you can feel confident hiring based on the reviews you read.
We encourage you to Write A Review after the completion of any home improvement project, no matter how big or small, to contribute to our community and empower homeowners using your experiences with pros. Before you begin writing, please take a moment to read through our Homeowner Review Guidelines to ensure that your review will be approved and published.
HomeStars believes in empowering homeowners by sharing their hiring experiences with their neighbours online through reviews. Whether you’re looking for a handyman or a general contractor, the reviews written by homeowners are essential in helping you find the right pro for your project. Here are some things to keep in mind to ensure your next review is published to HomeStars.
Here’s what to include in your review to ensure it’s approved and can help your neighbours hire better.
Remember that the companies you are reviewing are owned and operated by humans. Please be considerate in your feedback even if you had a very negative experience. The goal of your review is to explain your experience and how the project turned out.
It is important that Homeowners report any review anomalies, such as discounts offered in exchange for a review or other contractual agreements that may impact the integrity of a review. These anomalies prohibit the review author from leaving their honest and factual experience with a company. If you come across one of these, contact email@example.com
Companies listed on HomeStars have the opportunity to provide a company response for each review that is submitted on their listing. Company responses must adhere to the HomeStars Review Response Guidelines. For information about the HomeStars Review Response Guidelines, click here. If a company response does not meet the review guidelines listed above, please contact firstname.lastname@example.org.
*HomeStars will not post – or once posted, will remove or redact – any defamatory or accusatory language, profanity, threats, prejudiced comments, hate speech, personal attacks, or other content considered objectionable.
*A company can challenge the validity of any review posted on their profile with regards to whether or not the reviewer is a legitimate customer. A review can be investigated up to 60 days after it has been posted.
All companies that receive reviews on HomeStars are encouraged to respond to them. Please follow the below guidelines to ensure your response meets our requirements.
If a company response does not meet the criteria above, please contact email@example.com.
HomeStars will not post – or once posted, will remove or redact – any defamatory or accusatory language, profanity, threats, prejudiced comments, hate speech, personal attacks, or other content considered objectionable.
A company can challenge the validity of any review posted on their profile with regards to whether or not the reviewer is a legitimate customer. A review can be investigated up to 60 days after it has been posted.