Poor follow up and customer service
The follow up communication after my initial appointment was terrible. I would not recommend this company. After the technician looked at my dryer he promised to try to locate a part and get back to me. After a few days I had not received any response. I called the company and still no returned call. I finally reached the technician and was asked to call him back. Another day went by and I called again and he told me hed text me. I received his text one week after my initial appointment. Needless to say I did not select this company to do the repair. Luckily I trusted my instincts. The next company I had in discover it was not at all the problem quoted by this company
- Approximate cost of services:
- $200.00
- Company Response
Dear client! I'm sorry you had a bad experience with our company and our customer service. That should have never happened and I fully understand how difficult this is for you. We're also awestruck by the circumstances that you describe. We are aware of this and our upper management is investigating. We are deeply worried about the experience you have had with our business. I will try my best to resolve any issues that you may encounter concerning our services. Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved.