I called this company to repair my Fridge and got an appointment a few days later. So far so good! Their technician "M B" came to the house and diagnosed the issue as a non-working fan in the freezer compartment that drives cold air to the fridge. The freezer was working but the fridge was warm. Mike happened to have a part in his truck and replaced the fan. He spent about an hour at the house and assured me that this was the issue. When Mike left, the fan was running and over the next few days it continued to run and run and run and run. The freezer was now getting warmer and the fridge part was getting colder. So cold that it started to freeze everything (vegetables, cheese, pop etc). I called Appliance Repair experts and also the technician (he gave me his direct phone number). The Manager called back every time and told me they would have the technician call me. HE NEVER DID. This has been going on for eleven days now. The original problem still exists and I have had to call in another repair company. I have never left a review for anyone before but this time I feel that people need to be told DO NOT USE THIS COMPANY!
- Approximate cost of services:
- $305.00
- Company Response
Dear client! I'm sorry you had a bad experience with our company and our customer service. That should have never happened and I fully understand how difficult this is for you. We're also awestruck by the circumstances that you describe. We are aware of this and our upper management is investigating. We are deeply worried about the experience you have had with our business. I will try my best to resolve any issues that you may encounter concerning our services. Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved.