We thought the computer was gone on our washer. Technician did not listen and quickly diagnosed a broken pump, ordered part, installed part. When the washer still did not work he then pronounced it was not actually the pump, but our motherboard (computer).
So several days and 200 dollars wasted on a faulty diagnostic and a part we did not need.
He then told us to try to find the correct motherboard ourselves on the internet. When we said we would have no idea where to look for such a thing he agreed to look. After more and more days and several messages to him he finally called back and said he could not find the part so get a new washer.
He failed to respond several days when he said he would, and twice called about 7pm after I had to call him and said he would come the next day - which he did not.
At one point he removed a plate on the back of the washer and could not locate the screws to fix it back on. When questioned about it he told me to just set it in place it would be fine. It is not fine - keeps falling off.
I do not recommend this company.
Try ANYONE else. It is obvious to me these people do not know what they are doing.
I emailed the company to try to get our money back but have not got a response after several days.
- Approximate cost of services:
- $210.00
- Company Response
Dear client! I'm sorry you had a bad experience with our company and our customer service. That should have never happened and I fully understand how difficult this is for you. We're also awestruck by the circumstances that you describe. We are aware of this and our upper management is investigating. We are deeply worried about the experience you have had with our business. I will try my best to resolve any issues that you may encounter concerning our services. Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved.