Reliance Home Comfort

Since the day I moved into my new house Reliance kept sending door-to-door sales reps. Finally when I decide to change the previous owner's ancient hot water tank from Direct Energy, the service that I get is so bad!!! First, one guy from Dynasty (the contractor of Reliance) comes for site inspection and don't call or anything for over 1.5 months. Then I call them 2-3 times and finally someone comes to change the water tank. Now, the water tank has been changed, but the contractor has not given me the return confirmation form signed by Direct Energy after returning the old water heater!!! And everyone knows what that means! No water heater returned, no stopping the billing. I keep calling Reliance, they can't even find me on their system. I call Dynasty, they avoid my calls. If Direct Energy doesn't stop billing me, I am not paying a dime to Reliance. Why do they sell their product, if they can't give the service? My advise, stick to your existing water heater company, because switching is just a pain in.......

We purchased a home but have not moved in. I called Reliance because the paperwork given by the lawyer did not mention what product/service we were getting from Reliance. NO ONE RETURNED MY CALL. Bills started coming in from Reliance and Enbridge - Double billing. I phoned reliance again to find out what these bills were for. Spoke to Lucy who explained it was for rental of the furnace and air conditioning unit. I told her we did not want this service and wanted these out. She told me as per the contract there is a fee of $ 720. I told her to email or mail me the contract - NO THING. Emails bounced and Lucy is not there. Spoke with Melissa and was told that she will rectify this situation. NO THING. This has been going back and forth since April. Now Reliance has put this on collection with threats. What kind of a company is this. We are seniors and this company is not providing any information or customer service.

First problem was the water heater salesmen scammed his way in by saying our water heater was unsafe and government says it should be replaced. Unfortunately I was not home at the time. 2nd was it should have never been put in without the home owners permission which we are not we just rent. And 3rd like all the other comments in these reviews the customer service is non existent cause they always promise to call you back and have not called once. Direct Energy is coming Friday to put back in the water heater that still should be there and we shall see Reliance in court soon!

Reliance Home Comfort came in with the best quote on the best air conditioner on the market. The installers kept the site clean and the AC is the quietest ever A+. I recently had my annual check up and I can honestly say that Reliance Home Comfort is the most professional, easy to work with, and reliable company I have ever worked with. Their salesperson is no nonsense and truly knowledgable. All my questions were answered completely. I would highly recommend this company to anyone looking for any of their home heating or cooling needs. They also service many of the models on the market - so even if you don't need a new one - they can likely service your existing system.

Came in to repair hot water tank that is rental. They said that cannot do it that I had to call someone else. Yes, someone else...
Soon enough I got a bill saying repair of rental tank $102.00. I called to sent me WO that person that came in to `NOT REPAIR`unit and of course they never did. Hustle me for the payment that at the end I gave in.
NEVER NEVER NEVER CALL RELIANCE.

I am not sure if I would be recommending Reliance as I have a complaint and I have yet to hear back from them about it. I have emailed them, sent in a letter and still nothing. My first service call with them was very poor. It was a Saturday and they told me I would get a call from there contractor Hot Sauce within 3 hours. After 3 hours no call. Each time I had to call back they never had my information and I had to wait while they found my info in there system. They said I am sorry the contractor has gone home for the day they will call you before 9am.

The bootom line is do not call them on the weekend as there weekend contractors do not get back to you.

I hate the fact that this company is providing false information to consumers in order to keep their business . This company has their customer service reps providing us with incorrect information, about where there from and other competitors. This company doesn't have our interest at heart, they never do and will never.They have competition now, so they have to find ways to keep their customer, but giving false information isn't the correct way. they never tell you that your rates will increase the older the tank gets. their price for the rental changes every year, so you are using more gas to hot your water and you are paying more money for an older tank, because their rates increases every year.

I tried to get my removal number from them, instead of them giving me this number, they started to give me a lot of false information about the company I was switching to. Not knowing I would have provided the other company with the call. I finally said I just want the number and the rep continue to tell me things that I know wasn't correct.

they told me that I have to pay a closing fee and I never had a contract with them to rent their tank. why do we need to pay them a closing fee, when there was no contract between them and us.

I have been very unimpressed with the service provided by Reliance Home Comfort. They have sent people to my door to have my water heater replaced. I finally agreed and set up a time for installation. They ensured me that the workers would be there as close to 9am as possible, but they didn't show up until 11:30. Once they arrived, they informed me that I was going to have to set up a new appointment because they didn't have the right tools to properly complete the job. Having read other reviews online, I am happy that I have cancelled my service with them.

Dear Reliance,
I have cancelled the direct debit I have with Reliance. This is because your customer service has persistently failed to resolve the problem of the defective furnace. I have phoned several times without result. Customer service has told me someone will phone me back but they never do. I will be out of the country for the next few weeks. When I return on May 24th I expect Reliance to have provided me with a viable course of action.

The first item on this course of action will be a reimbursement of my time spent phoning Reliance and waiting on hold. The cumulative total of this time this year is 2 hour and 7 minutes. My hourly rate at work is billed at $137.00. I expect commensurate reimbursement.

The second item on this course of action will be a means to ensure the furnace works - this course of action will include a plan for reimbursement in the event that either myself or my wife has to take time off work when the technicians work on the furnace. Alternatively, the technicians can work between the hours of 1600 and 2000 every Monday until the new furnace is installed. Your decision.

I expect an e-mail - there is no point you phoning me as I will not be here - from Reliance when I return on May 24th and I will contact Reliance within five weeks of my return - this time frame is still well within the timeframe that Reliance considers an appropriate time to return calls. If you haven't heard from me by the beginning of July I suggest you start leaving messages. After all, that's what I've been doing for the last few months! If the e-mail does not contain a viable course of action (see above) then you won't hear from me until I receive on that does. Simple.

Called Reliance Thursday 6 pm and reported no heat. Serviceman arrived 3pm next day. Said my heat exchanger was bad & reported defect to Union Gas. Said he would have salesman call me re repair or replacement.
At 6 pm Monday (no heat since thursday), I called Reliance and said WHATS HAPPENING! Said they would check into it. Called later and said a serviceman would come Tuesday afternoon. New serviceman said it would cost $1,000.00 to replace heat exchanger even though manufacturer had a lifetime warranty! And NOTHING WAS COVERED BY MY
SERVICE PLAN I HAD BEEN PAYING FOR YEARS!
I had a new heat exchanger installed the next day by another heating contractor for $ 450.00 plus taxes.

THANKS FOR NOTHING, RELIANCE HOME COMFORT!