consumer in Scarborough

I hate the fact that this company is providing false information to consumers in order to keep their business . This company has their customer service reps providing us with incorrect information, about where there from and other competitors. This company doesn't have our interest at heart, they never do and will never.They have competition now, so they have to find ways to keep their customer, but giving false information isn't the correct way. they never tell you that your rates will increase the older the tank gets. their price for the rental changes every year, so you are using more gas to hot your water and you are paying more money for an older tank, because their rates increases every year. I tried to get my removal number from them, instead of them giving me this number, they started to give me a lot of false information about the company I was switching to. Not knowing I would have provided the other company with the call. I finally said I just want the number and the rep continue to tell me things that I know wasn't correct. they told me that I have to pay a closing fee and I never had a contract with them to rent their tank. why do we need to pay them a closing fee, when there was no contract between them and us.