Reliance Home Comfort

Ms Brittini completed the installation perfectly. The project was done just by one hour. She also gladly gave helpful instructions in detail.

After the installation noticed that the amount of water that goes to the drain is significant I did more research and noticed that the ratio of the water waste is something Between two to one and four to one that means for the worst case scenario for each glass of filtered water four glasses would go to the drain. I had 10 days to cancel the contract and I cancelled within the 10 days but I've been charged for $350 for removing the system. This charege was not mentioned by the reliances representative when he was explaining the contract.

My furnace broke down and they were quick to make it happen to help with a new furnace as soon as they could. I would recommend this company to my friends and family.

We were looking for a new furnace and air conditioner.. These people worked hard with us to find us the best product at the best price for our needs. The installers. were kind helpful. clean, knowledgeable, and friendly. The fellow who went through my nest thermostat with me was very helpful. The salesman followed up to make sure that everything was good. We were assured that they will return in the spring to Get the air conditioner online as it's too cold to test right now. We were very happy to work with these folks.

Last week we had our furnace and AC replaced from reliance. The installed the furnace and AC were installed and they did not measure from the preexisting lines going through the house. Instead they drilled multiple holes through our brick wall. Then to cover up their errors they slapped white silicone on the holes which looks sloppy. We wish we went with another company

Waited 24 hours for a call to say they wont come. All the while without running water. Could have just told me when I called. The water heater was installed by them or at least had their contact stamped on it for servicing.

My furnace had a malfunction, so I called Reliance, as I've been on their heat protection plan for years and had positive experiences in the past. Amit from Reliance arrived but didn't seem to know how to troubleshoot the furnace beyond turning it off and on. He quickly claimed that the furnace was beyond repair and needed replacing, issued a correction request, and left. I had to call and pay a third party to cancel the request. That technician from other company identified the issue and had the furnace running within an hour. I am very disappointed with Reliance's service and quality; they seem more interested in selling overpriced appliances, and the protection plan does not provide any real value.

In July, we had our sump pump replaced by Reliance at which time I asked them if there was a rebate program they told me no. I later found out there was a rebate program through the city of Toronto. The city requires a business license number. To date, Reliance has steadfastly refused to give me the business license number stating that its a union issue in order to protect their subcontractors. I have tried various different attempts to get this number and they simply refuse, and therefore I cannot apply for the rebate program. This is 100% unacceptable and I would highly recommend staying away from Reliance because as a consumer there is no sound reasonable, rational reason why a company will not give me their business license number. Dont be fooled by the size of this company like I was and do your homework. I would not recommend using Reliance and as soon as my service plan expires. I am walking away. .

Their company name should be Un-Reliance, as this is what to expect from them.
Extremely disappointed with Un-Reliance - poor technicians, poor installation, poor customer service. Un-Reliance installed my furnace 3 yrs ago and it no longer works.
My recently installed furnace had inadequate airflow causing freezing to occur periodically while AC was in operation. Furnace was undersized for airflow. This was confirmed by their own Technician, he was able to increase the airflow slightly this past summer. Now the blower motor has now failed due to the 3 years of the slow death caused by condensation which is a result of the inadequate furnace size, was sold to me by Un-Reliance. They are unwilling to reach any reasonable solution. Their only solution was to quote me for a full repair of $2712, as they confirmed there is no warranty, essentially the cost of a new furnace. After a couple weeks of back and forth, when I asked to speak with the branch manager directly, the message from customer service is that they did not want to talk to their customers directly and there was "nothing to discuss".

Doesn't end there. Hired a 2nd HVAC tech, for another opinion who advised me that the motor is covered by a 5yr warranty by Rheem. I would just need to cover the labour for install. I was shocked to hear this as I was told by Un-Reliance explicitly that there was no warranty, it was only 1 year. When I asked Un-Reliance why they did not mention to me the manufacturer's warranty, their answer was this was not their responsibility to let me know this. This tells you everything you need to know about how they think about their customers. Doesn't end there either. Un-Reliance said it is my responsibility to procure the parts needed from Rheem and then they charge me for the installation. This is ludicrous as HVAC parts and equipment can only be ordered by licensed HVAC technicians, for safety reasons!

Un-Reliance is not worth the headache, go somewhere else!

Bought the whole package -did not like water softener -itches skin after 12 days they would not take it back-7 yr contract is in place -cannot return it-paying $30/month and it is in my storage! shame on Reliance Home Comfort