Reliance Home Comfort

What a great experience in service! Our original plan was to replace our humidifier that was not working. Jay, who is extremely knowledgeable and professional, promptly arranged for a technician to come out to replace the humidifier. Upon installation of the humidifier, UV, and 5-filter system Cole noticed that water from the converter was leaking inside the furnace that could potentially cause a safety hazard of Carbon monoxide. I contacted Jay who immediately called Ben to come over and perform the analysis and check the furnace. Ben, who was already finished for the day, was able to relieve our worries that the carbon monoxide analysis was negative. However, Ben showed us that the converter was overheating that could shut down the furnace and also by scope that our 20 year old furnace was very rusted. The next day Jay met with us to arrange for our new furnace installation the following day. Carl and Ethan explained the work that was done for the new furnace and helped me set up the new thermostat. Jay was quite understanding that the new thermostat didnt work for us and replaced it with a newer version of our old thermostat. Carl and Ethan were very polite when they returned to redo the thermostat and pretty up the venting pipe on the outside. Kudos to the whole Reliance team! Thank you to everyone. We wouldnt hesitate to recommend Reliance to anyone who is looking for exceptional service, professionalism and being heard!