We purchased a home but have not moved in. I called Reliance because the paperwork given by the lawyer did not mention what product/service we were getting from Reliance. NO ONE RETURNED MY CALL. Bills started coming in from Reliance and Enbridge - Double billing. I phoned reliance again to find out what these bills were for. Spoke to Lucy who explained it was for rental of the furnace and air conditioning unit. I told her we did not want this service and wanted these out. She told me as per the contract there is a fee of $ 720. I told her to email or mail me the contract - NO THING. Emails bounced and Lucy is not there. Spoke with Melissa and was told that she will rectify this situation. NO THING. This has been going back and forth since April. Now Reliance has put this on collection with threats. What kind of a company is this. We are seniors and this company is not providing any information or customer service.
- Approximate cost of services:
- $4,000.00
- Company Response
I sincerly apologize for the experience thus far, more importantly the lack of communciation regarding your requests. Please email me at rmassingham@reliancecomfort.com and I will do my best to get some answers for you. Thanks in advance. Rich