Empower Home Comfort

I am so glad I chose Empower via HomeStars and it's clear to see why they are rated so highly.
Himanshu was incredibly kind and patient and answered all of my questions thoughtfully and in a way that made it easy to understand.
Empower offered competitive pricing and the full package, arranging for the Eco Home Audit as well as the installation of the heat pump,
furnace, air filter, humidifier, attic insulation and more. Farzad and his partner were diligent through the installation process, as there was a lot of work to do upgrading a 21 year old mid efficiency system to a high efficiency heat pump. The area was left clean and neat and they patiently went through all of the upgrades. This is a recent installation but so far I am quite impressed with how quickly everything is coming together. Cost reflects rebates, however it might even be lower when everything comes through. Himanshu started off the process with quality and care that has been exemplified by all staff so far.

Installed new furnace and Carrier heat pump. First summer and the Carrier heat pump isnt working (with a code weve never seen before. After 5 hours of tech trying to fix, we are stuck in 30+ degree temp without relief and now no new appointment for the next 4 days. Unacceptable for a brand new unit. Terrible service. Sorry.

We were having problems with our heat pump system (two heads) and called Empower, right from the start they provided great service with the dispatchers letting us know when the technician will arrive. JK called us to let us know the time he was arriving was very polite and knowledgeable. He quickly diagnosed the problem and fixed the issue with our system. I would not hesitate to recommend Empower to help with your HVAC problems. Thank you JK

Nov 2023, I got 2 quotes for Empower home comfort for a furnace and a heat pump. I was told the Carrier brand was a better company and a little more expensive so I selected this brand.
In the Winter time the furnace was great as the motor was a little better then my previous furnace however when summer came alone the heat pump in cool mode was great for the first few weeks. It kept the house nice and cool.
One morning, we noticed water coming from the furnace as the coils froze on me. I called the office and within a day they promptly sent out a tech to investigate the issue. Unfortunately he could not resolve the issue so they sent out the second level support tech to test the head pump coolant.
The second level support could not resolve the issue so they did sent the third level support tech that has a lot of knowledge on the manufacture's product. The third level support tech noted that this issue will be corrected due to his knowledge of the manufacture products.
The appointment had a time frame of 4 hours and was told the issue will be corrected by the end of the appointment.
With his intense knowledge of the product, he was able to identify the issue and correct by end end of the appointment. He has also noted that Empower Home Comfort will set a follow up appointment to ensure everything is still in working order and no added issues.
There are many good qualities about this company, they will send a pic of the Tech, a bio of the tech, they will put on shoe covers when walking around the house, and the receptionist response to emails in a timely fashion.
By the end of the appointment the Tech explained the issue and how he was able to address to ensure this does not happen again. He even took the time to answer some of my questions.
Some issues can take place, but the company still has good qualities that many others forgotten about. This is why I would still use this company in the future.

Our furnace was making a noise, and their technician GK Geo was quick to diagnose and issue. We ended up choosing to place the furnace, and the sales person, Stan, went out of his way to give lots of choices, explain each choice, and then really meet our budget.

The install crew worked really hard and did the whole installation in 1 long 12 hour day!

Service person took care to explain what was done and was throw in servicing the unit.
We are on a service plan.

Empower did a good job from initial meeting through installation. Stan, the salesman, went out of his way to solve a tricky install and is a real assert to the company. Installers were professional and knew their building code inside and out. Have recommended them to both close family and friends.

I am super impressed with the personal care of the salesman, Stan Maceachen. He went out of his way to come on a weekend to help move a washer and dryer and then on another time, after a long day, being on the far opposite side of GTA, drove to my house to provide me with heaters so the place wouldn't get cold before the job was done. I am also thankful for the dedication of G. Singh who worked 3 days on the air heat pump & furnace, (14 hours one of those days) trying to get the furnace to work, which had to be customized to fit around a pillar.

I had a great experience with Empower. My goal was to get a heat pump on the rebate programs and so I evaluated 5 companies. Stan was my consultant from Empower. He was informative in his sales pitch, but adjusted to the level of my research into heat pump.

It took several weeks for me to complete my comparison among the HVAC companies but I found Empower's pricing to be reasonable and transparent. Along the way Stan presented me with different options to fit the system within my budget, and I was happy that he had both a ton of experience in the industry but also the ability to adjust to my needs.

The installation team led by Farzad was top-notch. He called me to ask to start the installation a day earlier as it would allow for the new furnace to be installed and provide heat the first night and the full system to be completed the next day. In hindsight a 2 day installation for a mixed-fuel system is a good idea.

Farzad was very professional, and he did the installation in a very customer friendly way, adjusting to my preferences.

Overall I was very impressed with Empower and would recommend

After replacing the heat exchanger on my Rinnai tankless, I noticed that the cover was secured with 4 different bolts - none were the correct thread of M4! After brining this to their attention, Empower immediately rectified the problem. In fact they went out of their way to apologize and the original technician stopped by to explain what had happened and that he had, at the time, made notes to return with the correct fasteners - he had simply forgot to do so. I feel that this says a lot about a company when they rectify mistakes so quickly - even when the mistake occurred months earlier.