Appliance Repair Team Inc.

I'm embarrassed to admit this, but I believe this company pulled a fast one on us. We're usually pretty good about checking reviews before hiring someone, but it's been a stressful couple of weeks, so we were off our game. :/

Our Samsung Dryer started making strange noises (like metal scraping metal), and unfortunately the company we usually call does not service Samsung appliances, so we had to find another option. I found ApplianceRepairTeam.ca and it seemed legit - they were friendly and responsive - no complaints there. That's where the postive experience ends - they hooked us into signing the bill up front ($280) before the work was done, and then told us there were additional charges of $145 to supply and install a defective part, that only costs about $40.

That evening after the work was done my wife ended up searching online for reviews when we came across hundreds of negative reviews, an "F" rating with a warning from the Better Business Bureau, and a lawsuit in the works. :( Unfortunately it was too late for us.

We ended up paying them $480 for a repair that should have been half that. I contacted the company and demanded a partial refund (yes, I can be reasonable), but they refused.

I have already filed a complaint with Consumer Protection Ontario and will continue to post my opinions and unbiased reviews elsewhere.

For the record, the dryer was working when the technician left, however now it is making strange, loud clunking noises it was not making before the 'repair'.

Called to have our wash machine repaired. We were in a crunch so we accepted the $80 fee to have someone come by give us a quote. The technician said it had something to do with the electrical system and said it was going to cost us $360. We were going to say no and just buy a new machine (ours are 10 years old) he talked us out of buying a new machine and said we should just fix ours for $360... fine fine, okay we did it. We were required to pay up front, interact or cash, no credit card (because that you can challenge payment and they’re too smart to let people do that). We paid, the technician was here for a total of 17 minutes (we have the whole thing on nest camera) and left without even showing us that the machine was fixed. Sure enough it wasn’t fixed at all. Called the company to see if we could get a technician to come back and fix it. They said no. My husband and I spent over 4 hours over the next two days trying to get our money back. They say they’re sending us a cheque with some of the money refunded but I’ll believe it when I see it. I will be filing reports with Consumer Protection Ontario, the Federal Competition Bureau’s Fraud department, and even the police. If you have also be taken by this company (as I already see some of you have because it’s all the same story it seems) I urge you to do the same.

Refrigerator would not cool. Technician came. Cost for visit and assessment is $80. technician examined fridge and said he corrected the issue and that the fridge would cool down in 24 hours, he said that i might have future compressor problems as he could detect some piston issue. since compressor cost would be same as new fridge ( in fact i found a better new fridge at same cost delivered), i said i would worry about the compressor down the road. he charged me $333 and in fact fixed nothing. the fridge never cooled. i called them the same evening as the service call and the next day as they did not get back to me as promised. i believe the technician knew the compressor was already faulty and took me for some extra money vs the $80 assessment fee. had i checked with homestars in advance i would never have used this company based on the reports i now have seen.

Our dishwasher was leaking badly so called this company. Repair guy came two days later and I agreed to pay $290 for the labor to diagnose and repair the dishwasher. First mistake! He found a broken part in less than 5 minutes and quoted me $426 for a new inlet valve. He spent a lot of time telling us how Bosch parts are way over priced and that is how they make their money. Long story, but I found the original Bosch valve at a local parts dealer and paid $48 for it! Took me 20 minutes to install it.

Only after all this did I look for Google and Homestar reviews - they are almost 100% negative!

Bottom line, stay away from this company!!

Appliance repair technician Sam came to diagnose my gas stovetop. He told me 98 initially to diagnose, and then changed the labour cost to (diagnose and repair) to 280 plus tax. He promised this included the repair cost. After looking at stovetop He told me I needed a new main board. I told him I thought I needed a new ignite switch. He said no, and that his team would call me to order the main board. He told me part was approximately $500. After 2 weeks of waiting for company to contact me, I called in. They had not ordered part. They didn't know what part to order. I was told multiple different stories, I was put on hold indefintely, told they would call me back multiple times, but they never called back. I called in around 8-10 times, each time I was told a different reason part wasn't ordered. They said they needed diagrams, and then finally, when I asked for a refund, they told me technician diagnosed the problem wrong and the part needed was the switch. When I asked for a refund after being put on hold for 1 hour, they changed the story and said the a new main board was broken so technician was correct. They refused to give me a refund for faulty diagnoses, and for paying for a repair for a part that was neither repaired or diagnosed properly.

Our fridge stopped functioning. A technician from appliance repair team came, recommended a new compressor. We hesitated. The cost of a new compressor is high- almost as much as a new fridge. We were to go ahead and by a new fridge. The technician convinced us by saying that the new compressor would be guaranteed as long as we have the fridge. We agreed to it. Another technician came to install. After the installation, we talked again about the great guarantee. He mentioned that it was in fact not true, and that we had a 30 days guarantee. He recommended we called the office to sort this out. After talking to several people who said that nothing could be done, we were able to get in touch with the manager. She also said that the guarantee was 30 days and that she would do nothing for us. It does not matter what we were told as this is not how it worked. She was not interested in hearing me, hearing the fact that we were given false information, giving me anything to make us feel like customer experience matter to them. Why would we have ever bought a new compressor (which is almost the cost a of a new fridge) with a 30 days guaranteed. We would have bought a new fridge which was our initial idea. Not even 2 months later, the compressor has now stopped working... We will now get another company in and are curious to know if the compressor installed was even a new one or in any good working order... We obviously wish we had better research the company.

Before you even consider contacting this company, please go to https://www.cbc.ca/search and search Appliance Repair Team.
Oddly enough, they're the first story that pop's up......

My Mother in law called for a washer repair and paid $780 cash only to find out a couple of days later that the circuit board would take at least 2 weeks to get so she cancelled the work and purchased a new one but realized she had to pay something for the service call.
That something was $380...Pretty expensive but it is what it is.
She called every Friday from the start of September asking for her refund cheque. I found out about it in mid-November after her weekly call when she asked her for it to be sent via courier (which they charged her $30 for) and that as well was never received nor sent. How do I know, there was no tracking number.
After calling (the Customer Service manager) and leaving no less than 6 messages with no return call I went up there and would not leave until I received the cheque.
I was shocked to see phrases written on a glass office window that read "That's a good question, I'll look into that" and "I'd be upset too" leading one to conclude that this is the norm and those are standard replies for Customer Service staff to use..
So, they still deducted the $30 for the courier but now it became a matter of principal so I went up again. Naturally, there was no cheque but again, I wouldn't leave until I received it.
With all that said; I expect the company to reply and deny it which appears to be common practice so I will remind Marcella and whomever else over there about Sue from Oshawa as a gentle reminder.
This chapter is now closed and Sue will never have need to contact them again and the odds of Sue or I ever recommending them are about the same as a Monkey playing a Tuba flying out of my rear-end! Simply isn't going to happen.
Over to you "Appliance Repair Team" and let's hear how you have no record of this or even better, justify it.
Dave (the Son-in-Law) from Toronto

Came to fix our Samsung washer
Make me sign to pay for labour $280 +tax
Before diagnosis and to pay for parts later .
When I found out the tech didn’t have a clue of what was wrong and told me outer tub is cracked and 3 other problems he created ,That was going to cost me over $750.00 .I talked to a girl in the office which was very rude and threatened me to take me to collection and ruin my credit if I don’t pay the $316.
I paid $316.40 and went and bought Same washer from the brick with 5 year warranty free delivery and installation and parts and to pick the old one for $900.

Tech came and "fixed" the dishwasher, in less than an hour, the dishwasher was having the same error. Called the Customer Service people immediately only to be told that the tech could not come back until 3 days later. I said this was unacceptable and asked to get another tech to come only to be told that they would charge me for another visit. When I asked to speak to a manager, I was told there was no one there and to call back the next day. I waited and called the next day only to be told that the manager was off and that the only thing they could do was book me for the same time slot 3 days later. When I asked if they could expedite my repair and send another tech, they told me that they would charge me again for the visit. They were completely inflexible and very rude and condescending on the phone. Their lack of willingness to try and rectify the situation was infuriating. I would Strongly not recommend this company to anyone.

Appliance Repair Team
Worst repair company I have ever dealt with. The telephone customer staff are rude, not willing to be helpful, had trouble finding my information with each call and they do not announce who they are. I had to ask with each call "Who am I speaking to" then the attitude started. I spoke to 6 different people over the course 2.5 weeks regarding, part delays and repair technician no shows after an appointment was book. The staff would not divulge who the Manager was stating; they can not give out their last name; I have still not hear from the owner or manager. Warning would not recommend this company, very unprofessional and they overcharge for their service.
Also on their website they say they accept major credit cards and they do not and they over charge for their parts and repair. Now the repair was done and they call daily to tell me the part is in and to book my repair appointment!