Appliance Repair Team Inc.

I'm embarrassed to admit this, but I believe this company pulled a fast one on us. We're usually pretty good about checking reviews before hiring someone, but it's been a stressful couple of weeks, so we were off our game. :/

Our Samsung Dryer started making strange noises (like metal scraping metal), and unfortunately the company we usually call does not service Samsung appliances, so we had to find another option. I found ApplianceRepairTeam.ca and it seemed legit - they were friendly and responsive - no complaints there. That's where the postive experience ends - they hooked us into signing the bill up front ($280) before the work was done, and then told us there were additional charges of $145 to supply and install a defective part, that only costs about $40.

That evening after the work was done my wife ended up searching online for reviews when we came across hundreds of negative reviews, an "F" rating with a warning from the Better Business Bureau, and a lawsuit in the works. :( Unfortunately it was too late for us.

We ended up paying them $480 for a repair that should have been half that. I contacted the company and demanded a partial refund (yes, I can be reasonable), but they refused.

I have already filed a complaint with Consumer Protection Ontario and will continue to post my opinions and unbiased reviews elsewhere.

For the record, the dryer was working when the technician left, however now it is making strange, loud clunking noises it was not making before the 'repair'.