Appliance Repair Team Inc.

DO NOT ENGAGE THIS COMPANY FOR ANY APPLIANCE REPAIRS!!!. Their Technicians ROB YOU blatantly! We paid $400 for one of their Technicians "Igor" to fix our refrigerator. After being told it was fixed, the application still wasn't working a week later. We tried to obtain their "Warranty Service" but this was unsuccessfully with their horrible customer service. We then agreed to have another technician fix the application and they sent "Kamal". Kamal changed his labour quote from $120 (that was agreed on) to $220 just like that without any explanation on the $100 sudden increase. They still were not able to fix the applicance. I spent over 4 months back and forth with their HORRIBLE CUSTOMER SERVICE who demands I pay the outstanding $100. It was a horrible experience that took up so much stress and time. In the end, we had to purchase a new appliance.

Terrible customer service.! the guy came into my house and was there for 5 min flat. didn't take a screw driver to open the face of the oven or anything just poked his fingers in and quoted me $1800! when i refused I had to paid $90 for the call and I was no further along than before. the GE stove door comes in many parts but if he opened it he can see what would have been required instead he just quoted me on a whole new door! I called to complain and the lady said their service calls representatives don't do any work so your paying $90 FOR NOTHING!!! WARNING... DO NOT USE THEM! After he left I called GE parts and the part I need is $269. I really don't know how a company like this stays in business. my bad for not checking the reviews! Completely disgraceful!

If anyone is looking for a company NOT to call for appliance repair, we just had a terrible experience with Appliance Repair Team. This is the state it was left in. Not repaired. The tech attempted to have "a buddy drop off a part later" , changed the pricing every time they spoke, and when I spoke with their HR to resolve it I was put on a 3way call as if this was grade 8 and yelled at repeatedly, told untruths to and about, and repeatedly asked for my husband to come to the phone even though my husband was not the one dealing with the repair. 0/10 company, technician, and customer service. Absolutely do NOT recommend.

Sent a repair man for a washer and washer was fixed only to break down shortly after. When we contacted the company they said an part was needed and asked us if we wanted to order it. We told them the repair man, Gairmene, told us no part was needed and he could fix it. When I asked for a refund of the repair they said labor is non-refundable and offered a $35 dollar "Goodwill credit"

Technician showed up 30 minutes late outside the 2 hour window. Before he touched the oven said "I've seen this many times with this model, it's the oven timer, Frigidaire is not making these parts anymore so it's not repairable". When I asked about surplus parts dealer or repairing the board the answer was "it's not possible". It took him longer to write up the 80 dollar invoice than look at the oven. It took me 10 minutes to take out the board the next day and take it to the local electronics repair place. They replaced a $7 relay and the oven is working better than ever.

Wow, I've never felt like so many reviews echoed my experience with this company! Normally I research a company before engaging them, however I felt that this company was legit because they claimed on their website to repair my make of washer. When I called them they were responsive, sounded professional, and were available at that very moment I called (in hindsight I should've seen this as a red flag).

The lady on the phone explained that the service call would cost $80 and that because the scheduled appoinment was within 24 hours that I could no longer cancel that fee. I agreed. Having deal with so many service calls from other companies (reputable as well as mom/pop businesses) for other appliances (eg. furnace, a/c, hot water tank, stove, fridge, ....), I thought that this fee was for the diagnostic.

When the guy arrived he wasn't very friendly, but that didn't bother me as I just wanted my washer working again. He explained to me that I needed to pay $280 + tax ($316.40) before he began to "work" to: "service the shocks, service the rotational system, and perform an alignment". He also said that this cost included labour to install the any parts if any were needed, so that I wouldn't pay for labour twice. He proceeded to tell me that in the worst case scenario I'd need new parts, and in the best case scenario he'd be able to fix my washer without the need for parts. In the event that I needed new parts, those would be extra. I accepted it, so he waived the $80. 10 minutes later he was finished with his "diagnosis" and quoted me $998 for a new inner/outer drum with spider. I told him that I didn't want to proceed as that would cost me ~$1300 (including his "service" cost) and that for that price I might as well buy a new washer. He went on to tell me that old washers are better than new ones because they're more reliable, .... I refused and asked if I get some partial refund because I didn't accept his labour to replace the part. He laughed at me and said that he already did the work so no refund would be given. I asked him what work he had done to a broken drum. He said he had serviced it. I asked him what did he mean by "serviced it". He said that he inspected the broken part. Since when does a diagnosis imply a service? From my experiences I know service to be a maintenance of some sort. I told him, "so I paid you $316 to diagnose my issue", and he replied, "and to service it". I pointed at my front door and asked him to leave.

It's these kinds of businesses that make you weary of having anything serviced (your car, furnace, a/c, stove, .......). This company is outright DISHONEST. I hope others stay away. It can't possibly be an unlucky chance that several dozen people had a bad experience with this company.

Had a very bad smell coming from the bottom of our fridge. Called this " company"..." technician" showed up..charged 280 $ right away to have a look. Initialy he told us that he is gone drain the all system..than he changed his mind...and asked us if we usecto have milk in the fridge! Well of course we do have!!
Then he says that the bad smell is coming from milk from defrost heater..and the defrost heater has to be changed. After that for sure no smell anymore. He was very asservative and when my wife tried to argue with him ..his answer was " don't challenge me"!!
He wants us to charge us 500$ for the defrost heater ...after checking online i noticed everywhere that this piece cost around 80$..anyway when he came back to install the new defrost heater i talked to him and about the price..his answer was that
those piece are made in china..but the one he brought for 500$. .are the original one from
General Electric...

He installed the new defrost heater..total cost +
labour ...900$!!....and after one week..nothing changed..smell still there and as bad as before..
The worst dishonest and uncompetent company i ever deal in my live!
Im gone call them back and ask them to send another technician to fix the issue without paying any extra $.

Unfortunately I read the reviews once it was too late. I got taken like a lot of other people by this company, and I'm not a babe in the woods by any means. Most honest businesses would give you a total estimate to fix the problem. Not this company. It's a three step process. $80 to show up, then $280 to diagnose the problem ( which took about 20 minutes) and THEN exhorbitant parts cost on top of that, for which you are asked to pay 50% upfront. Once I was quoted $400 for the part ( should have cost max $100) I was already in the game for $280. I should have considered that an expensive lesson and called another company, but I did not. Total cost to fix ended up being well over half the cost of buying a new top-quality dishwasher.
(On the positive side they responded quickly and were good at providing updates for the visit to install the part)
Beware, beware, beware of the Appliance Repair Team

My fridge stopped working on Saturday. Their technician came the same day and told us the Evaporator Fan Motor must be replaced. I asked him how soon it can be done because I cannot leave without my fridge long time. He promised me that it will be done by Monday. When we called them on Monday they told us they just ordered it and it would arrive on Thursday or Friday. I would not go ahead if it took so long. I checked amazon.ca and found this part with 3-5 delivery days. If they ordered it on Saturday it could come on Monday. They were very unfriendly in communications. Finally, they stopped to respond at all. NEVER DEAL WITH THIS COMPANY. Even their web side is wrong. I wrote my review there and put 1 star. I saw 5 stars after submit.

I called this company to fix my Porter and Charles oven. They told me they serviced every make of appliance. It was obvious he was unfamiliar with my brand. He charged me up front to diagnose the problem. Then I never heard from them again. I called them and told them the part was available, I had contacted the supplier. I was told they would look into it but they never contacted me again. Therefore I had to call another serviceman so I paid double.