Appliance Repair Team Inc.

We are having a new roof on our house and the roofers moved the dryer vent. Our 4 year old Miele dryer would not heat. Service technician assessed problem as new heater assembly required and billed $801.02. When roofers adjusted the vent the dryer worked again. I notified Appliance Repair Team that part was not required and requested a partial refund. I was offered a refund of $503.00 and asked to waive any further action. I argued that a $320.00 labour charge for twenty minutes and an incorrect assessment was unacceptable. The customer service agent was unyielding and appeared quite experienced in dealing with complaints of over billing. I would not recommend the Appliance Repair Team.

Worse company ever. Looked at my fridge and said worse case scenario would be $500. He took it apart and then informed me that it would $1850 plus tax and labor on top. I said no as it seemed quite extreme for his explanation on the repairs. It didn't make sense. So he put it back together and then charged me $280 plus tax. Refused to take a credit card yet on their website it states that they do. I wished we would have researched them first and noticed all the horrible reviews about this company, but it was a last minute issue and had to get someone out quickly. $300 lesson. Seems they do this often. Unfortunately, my fridge is still not repaired and will have to call another company once again and another service call fee. Do not use them.

Very disappointing. Never use this company. They are dishonest

We had our Whirlpool fridge/freezer break down and they came in via Whirlpool as the service repair 3rd party contractor. They replaced the compressor, yet a month later freezer portion of fridge still doesn't work and temperature in fridge fluctuates constantly. Can't get them to come back and fix it even though it's supposed to be under warranty considering service was done only a few weeks ago. Buyer Beware Big Time!! Should've checked out their reviews on this site first before agreeing.

DO NOT DEAL WITH THIS COMPANY!!! They sent a Technician who clearly did not know anything about refrigerators or their repair. He spent 10 min looking at the fridge with no detailed diagnosis and charged me $290 for absolutely nothing. The fridge still did not work and I ended up fixing myself. Customer Service is rude and does nothing except give excuses as to why you cannot get a refund from this entirely useless organization. They are fraudulent, misrepresent services and should not be in business!!!

WARNING, avoid this company. They will charge a "dispatch fee" of $80 but technician will then ask for $280+tax for (a less than thorough 20 min) inspection and diagnosis. Parts (huge mark-up) and any additional service will be extra. Thankfully, didn't get the repair but lost on the inspection. Read the reviews... embarrassed to say I didn't do my normal due diligence just wanted to get the appliance working.

Do not use. They arrived late, did not call 15 minutes beforehand as promised, and as soon as the guy arrived, he couldn't wait to leave and complained that it was not air conditioned and it was too hot. Then he left. That's what $80 gets you with this company.

Very Bad Experience. I booked appointment for my washing machine. Technician Come and ask for the service is $280. Even after he doesn't know machine will working or not. and then if any part will faulty then pay for part value. Its mean $ 500 for machine repair. It's better to buy a new Machine. Worthless $80 +service tax= $91. I will never call this company.

I asked for a service to replace an inlet for my fridge. On the phone the cost was $80 but technician asked for $280+tax to include service till it's fixed. He came, looked and told me that I need to change inlet. I knew that. He did not bring an inlet with him to fix it. So he gave me quote for the part that was 400% above the cost on market. Plus asked for more money to come back and finish the job. Speaking with customer service, they were rude, did not help with options and hung up on me without finishing the call. Don't ever use them. They take your money and don't do anything.

Do not use these people. Charged new $285 for diagnosis and said I need a new ice maker for $400. So $722 later I would be fine.
No way Jose! Icemaker works fine. I know this for sure as I put water in tray and 4 hours later - ice cubes. I am reporting these people to BBB for what its worth. Very misleading ad on their website. Guy works out of his car - no service truck . I should have known better. Buyer beware

I hired this company to diagnose my washing machine after it started making a noise in the spin cycle.
They were very quick to call me and arrange a day and time that their technician could come out and assess the machine. The charge would be $80 plus hst and he would give me an estimate. If I were to get the machine fixed the service charge would be waived.
The tech arrived on time and I showed him to the machine, gave him a synopsis of what the problem was. He did not want to listen to the video that I took exposing the problem instead, he said he would run the spin cycle and listen first hand.
I went to my kitchen and 4 or 5 minutes later he called me back. The machine had been pulled out about 12” and he didn’t run the spin cycle. He told me that he could open up the machine, clean it up and see what the problem was, the cost would be $280 plus hst. He didn’t open the machine, didn’t so much as remove a screw.
The $80 service charge is simply a con so that they can get into your house and try to squeeze more money out of you. You will get nothing for this $90.40 except the feeling that you have just been conned. The $280 is the charge they should be selling but, we all know that they would get no business if this was advertised.
This was the first time that my wife or I had hired anyone without reading reviews, quite shameful considering I myself have a 99% rating on this site with 245 reviews.
Avoid this company at all costs!