Appliance repair technician Sam came to diagnose my gas stovetop. He told me 98 initially to diagnose, and then changed the labour cost to (diagnose and repair) to 280 plus tax. He promised this included the repair cost. After looking at stovetop He told me I needed a new main board. I told him I thought I needed a new ignite switch. He said no, and that his team would call me to order the main board. He told me part was approximately $500. After 2 weeks of waiting for company to contact me, I called in. They had not ordered part. They didn't know what part to order. I was told multiple different stories, I was put on hold indefintely, told they would call me back multiple times, but they never called back. I called in around 8-10 times, each time I was told a different reason part wasn't ordered. They said they needed diagrams, and then finally, when I asked for a refund, they told me technician diagnosed the problem wrong and the part needed was the switch. When I asked for a refund after being put on hold for 1 hour, they changed the story and said the a new main board was broken so technician was correct. They refused to give me a refund for faulty diagnoses, and for paying for a repair for a part that was neither repaired or diagnosed properly.
- Approximate cost of services:
- $31,640.00