Tech came and "fixed" the dishwasher, in less than an hour, the dishwasher was having the same error. Called the Customer Service people immediately only to be told that the tech could not come back until 3 days later. I said this was unacceptable and asked to get another tech to come only to be told that they would charge me for another visit. When I asked to speak to a manager, I was told there was no one there and to call back the next day. I waited and called the next day only to be told that the manager was off and that the only thing they could do was book me for the same time slot 3 days later. When I asked if they could expedite my repair and send another tech, they told me that they would charge me again for the visit. They were completely inflexible and very rude and condescending on the phone. Their lack of willingness to try and rectify the situation was infuriating. I would Strongly not recommend this company to anyone.
- Approximate cost of services:
- $315.00
- Company Response
UNACCEPTABLE WAY TO TREAT YOUR CLIENTS. At appliance repair experts our clients satisafction is always top priority to us. We have searched for your file and we have never accepted homestars request from you and have never serviced you before simply because other companies accepted your service request first. We are sorry about your terrible experience, but unfortunately this review is meant for another company. Homestars review team is already informed and this review will be removed shortly. Next time please contact us instead! :)