Appliance Repair Expert

Technician came out on August 29th to look at an issue with our fridge. Said they needed to order parts, and despite repeated calls and promises to follow up, we still do not have a resolution or a fixed fridge. Each time we called and requested to speak to a manager, the call dropped. When we finally did get to speak with a manager, we were told we needed to e-mail a complaint in order to receive a refund. We sent several e-mails without a response. Avoid Appliance Repair Experts, they are not trustworthy and we are out several hundred dollars as a result.

This company seems to be committing fraud. Similar story to a lot of other reviewers - they took our money to allegedly order parts for our dishwasher and our fridge. We chased them for months trying to get an appointment to actually do the repairs. They would book and then not show up. When we would call their office, they would conveniently drop the call. Stay away from this company. With the amount of money they've taken from people, I hope the police get involved soon.

Fixed my fridge twice broke a third time month later and they would not come fix for free. I sent complaints but my emails were ignored.

Never again - do not use.

The technician told me to repair for repair over 500 dollar. Then, I decided to buy new laundry with the same payment, but he charged me 130 dollar for checking.

The lights in my 5 year old Whirlpool side-by-side fridge stopped working. I searched online for a repair specialist, and based on their website chose Appliance Repair Experts. I should have looked at their BBB rating first.
They were scheduled to arrived between 9am - 1pm and called 20 min before arrival. So far so good. Two men arrived in a rental car and the younger guy pulled a small tool box out of the trunk. They looked at the freezer then the fridge, fiddled with the switches, and advised that they needed to find parts. The initial $129 + GST callout fee would be applied toward the $285 +GST flat labour fee plus parts later. They would not apply the $30 new customer discount until the final invoice.
Three days later the older one called using a Saskatchewan caller ID to say the freezer light was going to be over $300 and the fridge light $100. I asked him to find a better price and have not heard from him again.
I ordered the fridge light on Amazon for $42 and will install it myself.

Arranged for fridge repair which was misdiagnosed as a control board. After a second visit, Technician told me to call another company. The other company fixed the problem (fan motor).

Hoping that I can save others from having the same troublesome experience I had.

Technician came in June to repair our broken kitchen range hood. Was told they had a 3-month warranty. It broke again a couple days later and I have been calling them EVERY WEEK since then (minus 2 weeks that I was away on vacation) for them to come back. No one answers the phone, or the line "mysteriously" get disconnected when speaking to someone, or they say someone will call me back and they never do. I have also tried emailing and texting with no response. I basically paid over $250 for nothing! I bet they are waiting until Sept to say that the 3-month warranty period is over. DO NOT TRUST! Just pathetic!

they took a deposit on a part for over $400 and then have not come back. They will not return calls or email now. they provide and email address and then when you send a note, it comes back as not a valid email.

Technician that came out to diagnose problem was hostile and did not have the proper tools to diagnose issue. My property manager mistakenly called this company that is in essence a marketing company which subs out jobs to any local technician they can find. Stay away.

I called the company and explained my fridge issue. They sent out a tech that said it was a gas issue (obvious from the problem explained over the phone). He was nice enough, collected the $89 call out fee, referred me to a gas tech, said one would be contacting me.
Since then, nobody has called me and my concerns are being ignored. No calls or emails returned.
Basically, they charged me $89 for something I already knew, and provided no assistance whatsoever to resolve my problem.
Lesson learned, never again.