Appliance Repair Expert

This company says its about customer service and its the opposite. I had a broken dryer, the guy came to repair it, said it needed parts and service and he had me pay a $255 deposit. The guy rushed me into a decision and had me signing off on an agreement I didnt have the opportunity to read. I thought: this is a reputable company, itll be ok. The guy comes back to do the job and once hes at it says the part doesnt fit and my dryer is junk. Why didnt he know that this part had changed and wouldnt fit an older model? So because of his mistake, Im out my $255 and the company says they arent liable for a refund. Find a local company thatll actually stand by their services

Let me share the saga of my encounter with Appliance Repair Expert the self-proclaimed Defrosting Masters, where surprises aren't just limited to your freezer.

So, I have this freezer, right? The inside back panel was bulging because of a previous over-frosting situation. We had it defrosted and diagnosed earlier and knew exactly what the problem was. Called in the 'experts' and agreed to a straightforward diagnosis and an estimate of $89+tax, but little did I know, I was about to be the star of their Bait and Switch magic show.

Despite having explained to them that we had defrosted the freezer ourselves and agreed that no work was to be performed before discussing it with me, the tech spent a dazzling 10 minutes defrosting my freezer no diagnosis, no estimate. Just a grand bill of $280 + Tax, demanded before they'd even consider leaving. But wait, the real trickery came when they casually mentioned a quote for the actual repair would be sent later. Presto! My money vanished into their magician's hat!

Here's where it gets even more 'magical.' They now hold my hard-earned money hostage, promising to wave when I decide to proceed with their repair a repair they never even discussed with me! It's like being forced into a prepaid contract for a service that's yet to be agreed upon. Brilliant!

In the grand spectacle of Appliance Repair Expert, the unexpected additional $191 charge feels like a grand finale, leaving you questioning reality. To all those seeking a thrill, they're your ticket to an unforgettable financial rollercoaster.

Just in case youre still wondering: Not only did they not respond to my polite email inquiry, they didn't follow up with the actual quote they said they were going to either. I will not be spending a single additional penny with them because I refuse to contribute any further to their little magic show. I consider the money I spent with them as money that I lost.
I engaged another professional, and he followed protocol by calling me with diagnosis and pricing before proceeding. He then sent pictures showing progress and final product when he was done.

Showed on a Sunday to inspect fridge. Technician was great to deal with. Folks on the phone very professional also. Tech. was honest in his repair qoute to replace compressor and suggested not worth repairing so I replaced it for hundreds dollars less. $89 pls tax for his efforts was worth it to me. positive experience.

DIAGNOSIS PULLED OUT OF THIN AIR, NO OFFICIAL WRITTEN QUOTE, USURARY MARKUP ON PARTS, HANG UP WHEN YOU CALL TO COMPLAIN. Called for service on an electric oven and received a rapid call back. "Technician" came at the appointed time. NO DIAGNOSTIC TEST PERFORMED. Turned the oven on, opened door and placed his hand near the element (which was cold, the reason for the service call). Then said both heating elements had to be replaced. No testing with an ohmmeter (he didn't pull the oven out of the cabinet). DID NOT PROVIDE A WRITTEN QUOTE -- SAID IT WAS AGAINST COMPANY POLICY!!! Later texted a deposit amount we needed to pay to have the parts ordered, which would take 3 months. The stated amount was $879.63 (for 2 elements). THE ACTUAL PRICE FROM THE BRAND'S OFFICIAL LOCAL PARTS DISTRIBUTOR: $275.85. SO APPLIANCE REPAIR CHARGES A 320% MARKUP. Even worse, the "diagnosis" was wrong -- all 3 elements were in fact functional (the oven has 3, not 2 elements as claimed by the pseudo-technician). The problem was a defective control/relay board. I called to obtain a refund on the "diagnostic visit": an agent answered, promised to transfer the call but instead hung up; I called back, assuming an accidental disconnection but... they hang up immediately. IN SHORT: DISHONEST AND INCOMPETENT.

They came in diagnosed the problem. They told me I have some faulty parts that need replacing. I agreed and 2 weeks later they came to install. 10 days after that, the same problem occurred. Tried texting the technician but no response. Called the company multiple times. I'm directed to their customer service department who tell me they will be in touch with the technician to contact me. I have tried this multiple times and NO ONE CALLS BACK. STAY AWAY!!

The Tech came in for the service but left the drier vent unproperly installed, the air instead of going out the house is coming back to the laundry room, it could be Carbone Monoxided in the house, the room is very hot and steem up.
I have called since the day off , havent been able to do laundry but they dont care, the technitian keep saying he is coming but nothinig is really fustraiting, I can belived the level of irresponsability !

I hired this company to do some repairs on the refrigerator. The company was very prompt contacting initially. After the work was done the same problem resurfaced within 15 days. Tried to reach the compny for a month and no replies. The company does not stand by their word and work. Do not work with this company at all.

Service was faulty and they are not returning emails or calls. They also charged me $100+ more than the second repair company I called that fixed my fridge. Incorrect parts and repairs were done and they refuse to acknowledge their responsibility.

We called Appliance Repair Expert to repair the 5 year old stove with 2 burners not working, other 3 were working fine, technician Shafiq came and said motherboard need replacement and cost us $380, after waiting for a week he replaced the board , but next day all the burners stopped working , called him back , tech didn't show up for booked appointments 2 times, then finally came and said another motherboard need replacement that will cost $380 more. This company offered 90 day warranty on first repair, but they did cover anything. I called the company supervisor or manager but they started hanging up phone on us and later blocked my number, no one get back to us as promised by then from last few days. Their customer service people are in some other country taking calls, and same person becomes customer rep, manager and supervisor. I would recommend everyone to stay away from this company that will take your money without any service.

This company is NOT to be trusted or relied on. I regrettably hired them to service a leaky dishwasher. Technician diagnosed and replaced pump hose. Several days later, water leakage returned. He came back and tried to replace the pump, this too was not the solution. He said he would return with another part but each time I expected to hear from him he was a no-show! I then called the manager re: my issues, my service was re-booked with same technician who, again, was a no-show!. This nonsense took place for weeks while I continued to wash my dishes by hand. Eventually I received an email from "quality control" manager who blew me off with "we are unable to produce a refund and apologize for the inconvenience and unfavorable experience" !. I suspect this is a typical response that implies "we got your $, thanks very much, were done!" I am out $330 for a non-repair and ended up buying a new dishwasher. I've never experienced a more unprofessional and untrustworthy encounter with a business, it amazes me that they continue to operate. Highly UN-recommend!