Pro Appliance Ltd.

Appliance Repair
ON L3T 2C6
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Appliance Repair
Pro Appliance Ltd.
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98%

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Reviews for Pro Appliance Ltd.

Average customer rating:
9.9 10 (314 reviews)

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Private User
Private User
1 review Old Toronto, ON
10/10

Kitchenaide refrigerator

We've had our refrigerator for about 14 years and noticed some water accumulation at the bottom of the freezer. Pro Appliance set up an appointment right away and the senior technician, Matthew, contacted us when he was on his way. Matthew was extremely professional, efficient and honest. He explained that the appliance was clogged with dust and required a new drain pipe. He showed me exactly what was going on and explained that we should clean out the dust every 1 to 2 years or call Pro Appliance to do it. I feel comfortable and confident that we made the right choice with Pro Appliance and wouldn't hesitate to recommend them.

Approximate cost of services:
$275.00
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Company Response

Good Afternoon,

It sounds like you had a great experience with Pro Appliance! It's wonderful to hear that Matthew was professional, efficient, and honest in diagnosing the issue. It's also reassuring that the technician took the time to explain the problem and gave you valuable advice on maintenance to prevent future issues. Your review highlights both the quality of service and the peace of mind that comes from dealing with a company you can trust. We a very grateful for your kind review, Thank you.

Private User
Private User
Private User reviews York, ON
10/10

Dryer repair

My dryer was an excellent model I bought through Sears 23 years ago. This was the first time I had to call for a repair as the dryer stopped heating. The repair service diagnosed the problem but couldn't fix it because the part was no longer available. He recommended a colleague to purchase a new dryer who turned out to be excellent in installing and recommending the type of dryer for me to purchase as I have an older home and a narrow staircase to navigate.

Approximate cost of services:
$125.00
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Company Response

Thank you very much for your kind review.

Private User
Private User
Private User reviews Whitchurch-Stouffville, ON
10/10

Appliance Repair

Always have had excellent service and results from Pro Appliance for over 15 years. Matthew's the Man!!

Approximate cost of services:
$113.00
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Company Response

Thank you very much for your sincere review. My technician Matthew said that it's always been a pleasure coming out to fix your appliances. You're a fantastic customer.

Private User
Private User
2 reviews Vaughan, ON
10/10

GE Washing Machine repair

The repair tech Matthew assessed the problem my washing machine was having and had it repaired quickly.
I would highly recommend Pro Appliance for your appliance repairs.

Approximate cost of services:
$100.00
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Company Response

Thank you very much for your kind review. Gladly appreciated.

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Service

This company is awesome. It is a 10 star rated company. Staffs are very professional, knowledgeable and punctual. Their honest and friendly advice add more value to this company. They know exactly what they are doing and what they are saying.
Mathiew did a great job without leaving any mess behind. Thank you

Approximate cost of services:
$817.00
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Company Response

Thank you so much for choosing Pro Appliance. We appreciate the kind words. Thank you for being a loyal customer. Always appreciated.

DF
DF
3 reviews North York, ON
10/10

Trust worthy with a excellent skill!

Our Kenmore washing machine after 15 years later , staring to leak water ,according to Mathews diagnosed drum had a crack .

So turn out we have to buy a new washing machine through pro Appliance.

Nash helped us through the process. Not only we get a good price, as well as the excellent service.

Approximate cost of services:
$300.00
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Company Response

Hi Denise,

Thank you for your kind review. It was a pleasure helping you with your new purchase. You were also amazing to work with. You knew exactly what you were looking for and that helped the process move along smoothly. Thank you again.

Cathy
Cathy
5 reviews Toronto, ON
4/10

repair

Carol was a delight to deal with - very helpful, good-humoured, hard-working. But I had a rather different experience than did others dealing with Matthew. I didn't doubt his expertise re my cooktop problem- I was confident in his advice - but he charged a second appliance fee just to show me how to use the digital display on my fridge (it took a minute or two) and insisted, according to Carol, that I pay for a second service call to measure before a new stove-top could be ordered. With a 3rd call to install. I had no trouble finding a company that could assist without that additional call.

Approximate cost of services:
$150.00
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Company Response

Dear Cathy,
Thank you for your comments. Our service fee schedules and policies are quite standard across the industry and we hope our response will assist in better understanding them and addresses any concerns.
We strive to provide transparent pricing and excellent service. A service call is charged for every scheduled appointment and includes the technician's travel to your location and 10-15 minutes of diagnostic time to assess the issue and provide you with a recommended course of action. Any additional diagnostic time is charged at an hourly rate. Matthew spent 45 minutes diagnosing the issue. Additional time he did not charge for.
This diagnostic fee is charged on a per appliance basis. Because he was already on site the technician offered a discounted rate to look at the second appliance. Although re-setting the digital display may have seemed to have been a quick fix there was an underlying issue that was causing the display to lock which took more than ‘a minute or two’ to repair.

Finally, let us address the fee charged when a technician is called back to take measurements for new appliances. As is our policy, this fee is credited towards the purchase of the new appliance. We apologize if this was not fully understood at the time.
We hope this provides you with a better understanding of our service call fees.

Lucy
Lucy
0 reviews Toronto, ON
10/10

Three Appliances - Repair

Matthew.Thank you for replacing the bake element and adjusting the oven doornow the heat is not escaping, the door closes and we can use our oven again! Also want to thank you for your prompt service, repair and expert knowledge of all three appliance repairsMaytag dryer, KitchenAid stove and fridge! Carols customer service was also excellent. Highly recommend Matthew and ProAppliance!

Approximate cost of services:
$800.00
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Company Response

Thank you for taking the time to write a review Lucy, we truly appreciate that. We're so happy to hear that you had a wonderful experience with us!
Our goal is always to get the job done as quickly and cost effectively as possible for our customers. We know how much you rely on your appliances and we take pride in the expertise and experience our technicians are able to offer.
We are very grateful for your recommendation and look forward to assisting you in the future.

Private User
Private User
Private User reviews Vaughan, ON
10/10

Service on refrigerator

The refrigerator was not getting cold, it was determined that it was not worth repairing due to the age of the applicance.

Approximate cost of services:
$75.00
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Company Response

Thank you for your review. We do our best to give good advice to our customers and do what is most cost effective for them. Honesty is the best policy.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pro Appliance Ltd.

Since 1980, Pro Appliance has been committed to providing the most reliable and dependable service to our customers, at affordable rates. We carry a wide selection of factory authorized parts, right in our vehicles, allowing us to repair your household appliances in a timely and cost-effective manner.

Our fully trained technicians are licensed to service a wide range of electric and gas powered household appliances including:
• Refrigerators
• Gas & Electric Stoves
• Front & Top Load Washing Machines
• Gas & Electric Dryers
• Dishwashers
• Freezers
• Ovens
• Cooktops
• Ice Makers

We Service:

Whirlpool, Frigidaire, GE, Kenmore, Maytag, Kitchen Aid, Inglis, Amana, JennAir, Subzero, Beaumark, Bosch,Caloric, Coldspot, Dacor, Danby, Hotpoint, Kelvinator, Magic Chef, McClary, Moffat, Roper, Samsung, Westinghouse, Woods,

CATEGORIES
Appliance Repair
SERVICES
Our fully trained technicians are licensed to service a wide range of electric and gas powered household appliances including:
BRANDS
Admiral, Amana, Beaumark, Bosch, Caloric, Camco, Coldspot, Dacor, Danby, Electrolux, Estate, Frigidaire, GE, Gibson, Haier, Hotpoint, Inglis, Jenn-Air, Kelvinator, Kenmore, Kitchen Aid, Magic Chef, Maytag, McClary, Modern Maid, Moffat, Roper, Samsung, Sears, Speed Queen, Westinghouse, Whirlpool, White-Westinghouse, Woods
WEBSITE
https://www.proappliance.ca
YEAR ESTABLISHED
1980
PAYMENT METHOD
Visa or Mastercard
LICENSES
Gas/Appliance Licenses
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Manufacturer Warranty
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