We've had our refrigerator for about 14 years and noticed some water accumulation at the bottom of the freezer. Pro Appliance set up an appointment right away and the senior technician, Matthew, contacted us when he was on his way. Matthew was extremely professional, efficient and honest. He explained that the appliance was clogged with dust and required a new drain pipe. He showed me exactly what was going on and explained that we should clean out the dust every 1 to 2 years or call Pro Appliance to do it. I feel comfortable and confident that we made the right choice with Pro Appliance and wouldn't hesitate to recommend them.
- Approximate cost of services:
- $275.00
- Company Response
Good Afternoon,
It sounds like you had a great experience with Pro Appliance! It's wonderful to hear that Matthew was professional, efficient, and honest in diagnosing the issue. It's also reassuring that the technician took the time to explain the problem and gave you valuable advice on maintenance to prevent future issues. Your review highlights both the quality of service and the peace of mind that comes from dealing with a company you can trust. We a very grateful for your kind review, Thank you.