The lights in my 5 year old Whirlpool side-by-side fridge stopped working. I searched online for a repair specialist, and based on their website chose Appliance Repair Experts. I should have looked at their BBB rating first.
They were scheduled to arrived between 9am - 1pm and called 20 min before arrival. So far so good. Two men arrived in a rental car and the younger guy pulled a small tool box out of the trunk. They looked at the freezer then the fridge, fiddled with the switches, and advised that they needed to find parts. The initial $129 + GST callout fee would be applied toward the $285 +GST flat labour fee plus parts later. They would not apply the $30 new customer discount until the final invoice.
Three days later the older one called using a Saskatchewan caller ID to say the freezer light was going to be over $300 and the fridge light $100. I asked him to find a better price and have not heard from him again.
I ordered the fridge light on Amazon for $42 and will install it myself.
- Approximate cost of services:
- $135.45