Simply Smart Home

I've been locked in with an account with this company for years. I wish I knew how poor the service was. My original ring equipment I paid for still doesn't work and I tried to reconcile myself to having insurance for my furnace and A/C.

But for that side of the service the make appointments where the tech never shows up. There is no follow up, support calls just get dropped.

They only thing they are good at is hounding you for payments. When my credit card expired boy did they know about that and I got called multiple times to get it updated. No good options for payments either I had to call and talk to a rep to even get credit card payments done at all.

Horrible customer service, no real insurance and locked into very long terms. No value at all delivered from this company. They are now rebranded as a new company, but seems like the same level of service so far, nothing has changed.

this is the worst company you can deal with. we purchases a heat pump from them and after the rebait we would owe them $1000. they started charging us fees since last December. we called numerous times to find out what this monthly payment is for but we got 0 replies. we finally stopped the automatic payment this month only to get them to response. don't deal with them and read the fine print because no one will tell you anything about that rental fees

Mr. Asharf fixed the issue with my thermostat which stopped working for 8 days, He was so efficient, and his explanations to all my questions were very clear and professional. in spite of having the furnace working again, he did the extra step even by waiting with me and monitoring the charging of the thermostat battery which was lost due to long cut off. Mr. Ashraf did not leave me until the battery was fully charged, and made sure even that my phone app resumed the work. during the wait period, I learned a lot about my furnace, thermostat from him.
At the end I was so satisfied with his attitude, and I offered him a "thank you" gratitude and his reply was clear, straight forward indicating that he is just doing his job with love that is all, and DID NOT ACCEPT the gratitude politely. I definitely love to deal with this wonderful guy for all kind of HVAC service.

Ashraf
I recently had pleasure of experiencing a service visit from a tech Ashraf at my home, and I must say, it was a truly positive experience. It was evident that the tech possessed a deep understanding of HVAC. They quickly diagnosed the issue I was experiencing with my device and efficiently went about resolving it. Time is precious, and I appreciated the tech's efficiency in completing the service, exceptional problem solving skills.

I have been a loyal customer with simply smart from a simple ac and heating insurance coverage plan couple of year ago. Have them installed our google nests and cameras during and after pandemic; had wonderful experiences with technician teams and gave them five star reviews on google review.

We joined the governmental rebate on new ac and heat pump installation last summer in 2023 and chose the monthly payments option while upgrading our monthly payments option to have the insurance coverage plan included, which our old coverage plan should be cancelled once the new units were installed. However, the billing department did not cancel the old coverage plan and overcharged us for 7 months, I contacted Liby (the sale we signed new units installation with) over the phone and via text messages several times to have the billing department stop the overcharging. Liby informed me in Jan 2024 that the billing department would issue a refund check ASAP. It's April 2024 and we still have not received the so called issued refunded check.

Things have gone ugly during the negotiation with simply smart over the past six months, I have never encountered any company would issue their customer a refunded check half a year ago and the customer was still waiting till today to receive it. The constant calling of 1-800 customer service line and directly contacted with my point of contact Liby built up so much frustration and disappointment and simply smart hast lost our trust that I did not believe the customer service representative told on the phone that "Don't worry, I saw the note, it's been taken care of blah blah blah".

Apparently it's NOT BEEN TAKEN CARE OF". Our new monthly payments were 200+ per months with two newly installed units and the refunded check would be 150+ which was even lower than one month payment. The time and attention I spent on following up with the god knows where refunded check caused too much anger, confusion, depression and disappointment. I am puzzled how and why this happened and our family is still waiting for a closure of this ridiculous and should not happen incident to get off our to do list.

Bunch of promisers, the worst company to deal with. They sign you up with a price and then increase it every year. Their equipment and especially contractors are doing a terrible job and then there is no one to fix it. Do not deal with them!

Ashraf was excellent at fixing the problem we have with our furnace. He was thorough and dealt the issue with intervention , was prompt and efficient.
He was very knowledgeable and professional.
Thank you !!

Ashraf fixed my heat pump problem quickly. Ashraf was very skilled and professional.
Thank you Ashraf and simply

Simply Smart Home Inc. pursued us on a daily basis with phone calls to request access to our home in order to perform an annual spring maintenance of our furnace which we owned. An appointment was scheduled for Sunday March 20th, 2022, On that day Simply Smart Home Inc. manager Roman Shatokhin came into our home to perform the maintenance, he told us the furnace is old and need replacing, he then said the hot water tank have a buildup of calcium at the bottom like a kettle and needed changing. He offered us a package including Furnace, Air Conditioner, and Tank less water heater, and Attic Insulation, Duct Cleaning and Full House Security system all for $219.99 per month, along with an Enbridge rebate from $2400 to $2750 if we qualify. It sound attractive and I asked him for the details so I can discuss with my wife before committing, which he agreed to and informed me first they have to perform some inspections to see if we qualify.
On Monday March 21st 2022 Roman came with Lenny to perform an attic inspection to see if we qualify for the Enbridge rebate. On Tuesday March 22nd Roman came with Bhupinder Singh to perform inspection to see if an air condition unit can be installed, I had to leave for work while they were performing the inspection, my wife and son was at home, When I came home from work there was new furnace, new hot water tank and new air condition installed and a lot of electrical wires hanging from the electrical panel. They had removed our furnace and hot water heater and installed their own without permission, without first providing a written contract of terms of agreement.
On Wednesday March 23rd the electrician came to connect the air condition unit and informed us there's no space in the electrical panel to make the connection and a new panel will have to be installed for the air condition to work and offered to install a new panel for $1000. Cash, which we eventually ended up paying. Simply Smart Home Inc. installed an A/C knowing the electrical panel cannot accommodate the new wiring, also on March 23rd we received several emails from Simply Smart Home Inc. upon opening them they were automatically signed, it was the first time seeing any contracts, after reviewing with my wife we realize our son who has a mental condition and is vulnerable was cohoused and manipulated by Bhupinder into signing an electronic document, which was used as a signature on all the contracts which my son knew nothing about, within 48 hours of Simply Smart Home entering our home for a spring maintenance they managed to replace our equipment with theirs.
On Tuesday March 29th I emailed Simply Smart Home Inc. cancelling all contracts, on Thursday March 31st Roman came to discuss the cancellation and offered a buyout of $14,000 for the installed equipment which we declined and requested they remove all their equipment and return ours which he agreed to saying that they may not be in working condition when reinstalled. I filed a complain with the Ministry of Government and Consumer Services against Simply Smart Home Inc. who did open an investigation and encourage us to try and resolve the issue with the company.
After receiving several treats of collection and legal action from Simply Smart Home which we welcomed instead they scheduled a date Saturday July 16, 2022 to come and remove their equipment and reinstall ours in working order, instead they sent Libby Thomas who offered us a new contract with new pricing upon agreement to paying $2674.00 cash to have attic insulation installed in order to qualify for the Enbridge Home Efficiency Rebate which we paid on August 03, 2022. We feel we were forced, bullied into a rental agreement with Simply Smart Home when they removed our personally owned equipment without permission and replaced them with their own, to me this constitutes theft and extortion, we have made all monthly payments since the installation via Enbridge charges from other companies now they are trying to access our bank account directly by requesting we complete a Pre-Authorized Payment form or provide a void cheque to make the payment process more convenient for us. We refuse to comply and request they provide an alternate method of payment.
I am happy to see Enbridge sever ties with Simply Smart Home Inc. the association gives customers a false sense of security, a false sense of affiliation, recommendation, and endorsement as Simply Smart Home Inc. offer Enbridge rebates and other gadgets such as Nest thermostat and video doorbells etc. while conducting their illegal door to door sales, and have Enbridge collect payment on their behalf. I am sure the percentage Enbridge receive for collecting payments on Simply Smart Home behalf is not of much value to their shareholders. Simply Smart Home should be investigated for illegal door to door sales and other illegal business conduct violating consumers rights.
The Ministry of Government and Consumer Services offer very little assistance and do not go far enough to protect or assist seniors and people in vulnerable situations who are coerced, manipulated, and taken advantage of by companies that violate the Consumer Protection Act.
From our previous and continued firsthand experience with Simply Smart Home Inc. we would like the public to be aware of their devious door to door sales tactics, they reflect a very negative image, they lack integrity and conduct business in a very deceptive and borderline unlawful manner, be cautious if you have to do business with them, we will not recommend them to anyone.

Ashraf came to my house to address an issue I have with my thermostat and I gotta say he did a great job
appreciate the effort you put in it to make me happy.