HomeWater

Water Filtration & Purification
Toronto ON M5C 2K3
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93%

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Reviews by rating (past 12 months)

Reviews for HomeWater

Average customer rating:
9.2 10 (251 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Homestar review

Tap water didnt taste great. Needed a water test. The technician came out and tested the water. He took his time and went through all of my options and made sure I understood everything. Great service.

Approximate cost of services:
$200.00
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Company Response

Thank you for taking the time to send us your comments. We appreciate your feedback and we're very happy to hear that you found our water test and consulting service helpful.

Private User
Private User
Private User reviews Toronto, ON
10/10

Best Purchase

I ordered my very first Home Water EZChange filter system and I couldnt be happier. I am a mother of 4 kids and have been worried about the quality of water that came out of our taps. Customer service from the start was excellent as they were very helpful and knowledgeable about their products making my purchase very easy and smooth. When the system arrived it was very easy for me to install and most of all the water quality is fantastic!! The water taste is pure and doesnt have that chlorine smell anymore. I highly recommend this to others that are thinking about making the switch as the only regret I have is not getting one sooner.

Approximate cost of services:
$80.00
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Company Response

We're very proud of our products and services and so we are certainly pleased to hear that they have met with your satisfaction. Our filters have a long life so we trust that you will enjoy the benefits for many years. Thank you for submitting a review. We appreciate you letting us know of your experience.

Private User
Private User
Private User reviews Toronto, ON
10/10

Excellent product and easy install!

I can't recommend the Under Counter Water Filter enough, its well built, easy to install and even easier to change the filter when the time comes.

Approximate cost of services:
$180.00
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Company Response

In case you weren't aware of it, if you refer our product to somebody else and they are successfully enrolled then both of you are eligible for a great reward. Check with our Customer Service team to learn about our referral program.

Thank you for recommending our product and for taking the time to submit your comments!

Private User
Private User
Private User reviews Mississauga, ON
10/10

Excellent Service!

I am loving my Homewater filtration system! I had it hooked up to the city water supply so my whole house now has healthy, filtered water throughout. I've been wanting to do it for years given all the pollutants that remain in our "clean" city tap water - I'm so glad I finally did it! The technician was friendly, informative and quick which I really appreciated. Thank you for the excellent service!

Approximate cost of services:
$1,100.00
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Company Response

Our technicians have been with us for a long time and they are very knowledgeable about our products. We know that our filters make a big difference and we're very happy that you are enjoying your filtered water. Thank you so much for your comments and for taking the time to submit a review. We appreciate it!

Private User
Private User
Private User reviews Oshawa, ON
10/10

Great filter and amazing customer service!

Ive had my Home Water filter for 5 years now and I wouldnt change it for anything else! It gives me a lot of peace of mind knowing that Im always drinking filtered water straight from my tap! Plus their customer service is always great! I just talked to Jnanamurthy D. on their live chat and she was extremely helpful! Overall, great company!

Approximate cost of services:
$14.00
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Company Response

We are always happy to receive comments like this about our customer service agents. Providing the best possible service and products is our highest priority and it is really great to hear that you are so happy with both. Thank you for taking the time to comment!

Russell in Toronto
Russell in Toronto
1 review Paisley, ON
10/10

Customer service

With times as they are and money not buying as much as it use to I thought I would pay out my contract. Thanks to Abhifhek we found another solution that I am very happy with. Great customer service!
Thanks again Abhifhek ( I hope that is the right spelling)

Approximate cost of services:
$30.00
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Company Response

We're very happy that we were able to find the right solution for you. Thank you for letting us know and for mentioning the agent who assisted you. We appreciate you taking the time to submit a review and we appreciate your continued business. Thank you!

Teresa
Teresa
1 review Hamilton, ON
8/10

Filtration

I have 2 units installed it does help with the bleach smell that used to be in water and the taste I feel more at ease knowing my system is filtered.

Approximate cost of services:
$38.00
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Company Response

It's great to hear that having our filters installed has added to your peace of mind about your drinking water. Our filters do significantly reduce the amount of chlorine which helps to improve the taste and smell of your drinking water. Thank you for taking the time to submit a review. We appreciate your comments.

Sydney in Toronto
Sydney in Toronto
0 reviews Toronto, ON
10/10

Home water

Every time I have every called about anything I was met with exceptional help. I called today to pay my bill and Joseph was so helpful and kind. I love the product I was sold and I love how easy it is to get in contact with an actual representative.

Approximate cost of services:
$170.00
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Company Response

We value every one of our customers and we strive to always provide the best possible customer service. We have noted Joseph's excellent service on his call with you and we appreciate you taking the time to let us know about your experience. Thank you!

Private User
Private User
Private User reviews Toronto, ON
10/10

Home water filter

I was renting the home water filter for a few years. It was a great product. I really enjoyed having fresh cleaner water from all my taps. I recently moved and found my experiences with customer service very pleasant.

Approximate cost of services:
$700.00
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Company Response

Thank you for your comments. We're glad to hear that you have been happy with our filter. We are adding new items to our product line so if you haven't checked our website for a while, you may want to take a look at our new offerings. Thanks again for taking the time to submit a review. We really appreciate hearing from you.

Cherie in
Cherie in
0 reviews Ajax, ON
10/10

Easy switch

I was with green life which is now homewater. I was being charged way too much through my gas company for something I didn't even want.. I phoned to cancel and ended up keeping it at a lower rate because the customer service was so great!

Approximate cost of services:
$0.00
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Company Response

We're very happy that we had the opportunity to work with you to address your concerns and provide an option that would work for you. Our Customer Service team is here to assist and to help find the best solutions for our customers.
Thank you for taking the time to submit a review. We appreciate your comments.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about HomeWater

We believe that the water we use in our homes should be just that - water. It doesn't need the extra stuff like Chlorine, Lead, Volatile Organic Compouns (VOCs) and countless other contaminants that so often end up in our water. We make filtration solutions designed to deliver great-tasting water ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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