HomeWater

Water Filtration & Purification
Toronto ON M5C 2K3
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93%

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Reviews by rating (past 12 months)

Reviews for HomeWater

Average customer rating:
9.2 10 (247 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

GARBAGE PRODUCT JUST HUSTLING MONEY DON’T WASTE YOUR TIME

We were pressured by their door to door sales people, were told no fee to cancel and to get it uninstalled call a local plumber to get it uninstalled and avoid 200 fee. Fast forward water sucks, not enough for our household..I called to cancel only to find out apparently all that bull they told me while here didn’t stick. I was locked into a contract for 5 years had to pay to buyout and they would come take the system away...when it came time to cancel I had to pay 400 for two systems, was told they would credit 30$ for the month they billed me..then was told no they would not and no one is coming to uninstall unless I pay an additional 300

Approximate cost of services:
$1,000.00
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Company Response

We are sorry to hear that you felt pressure as this is not how we wish to begin our relationship with our customers. During our verification call prior to installation, we do ask our customers if the representative has left the property. If the representative has not left the property, we do not proceed with the verification call or installation. We would like to speak with you to review your account and investigate why there is not enough water for your household. Please email us at purewater@homewater.com and provide us with the best contact telephone number along with your address so that we can locate your account. If you prefer to have us call during a certain time frame, please let us know and we will do our best to accommodate you. Once we receive your email, one of our Managers will contact you as soon as possible.

Private User
Private User
Private User reviews Milton, ON
1/10

Terrible service and worst customer service

Please be careful with home water they install the water purifier on our basment and after 5 years was up they were still taking payment of of our account and not only that after we sold the house and been advise that new owner is taking over and everything we did everything on our end home Water still had our bank account attached to the new owner name! So please look in to it they are very misleading and like I said very poor customer service!

Approximate cost of services:
$40.00
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Company Response

Our goal is to provide the best possible customer service and we are very disappointed to hear that you feel we did not do so. We would like the opportunity to speak with you and review your concerns. Please email us at purewater@homewater.com and provide us with the best contact telephone number along with your address so that we can locate your account. If you prefer to have us call during a certain time frame, please let us know and we will do our best to accommodate you. Once we receive your email, one of our Managers will contact you as soon as possible.

Private User
Private User
Private User reviews Toronto, ON
0/10

specialized in purifying your pockets from the money without any right, great accountant team in overcharging without any right , and very poor customer service

Three contenious overcharging bills , though many mails and calls, ignoring all your rights, and reservining theirs only,
first payment 19.9 the bill was 50 second the same and third was 70 !

Approximate cost of services:
$150.00
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Company Response

We understand that billing errors of any kind are very inconvenient. If we are notified of a billing error, we make every effort to correct it. We trust that any errors have now been corrected however, if you continue to have any concerns about billing, please email us at purewater@homewater.com and provide us with the best contact telephone number along with your address so that we can locate your account. If you prefer to have us call during a certain time frame, please let us know and we will do our best to accommodate you. Once we receive your email, one of our Managers will contact you as soon as possible.

MS in Ottawa
MS in Ottawa
1 review Toronto, ON
0/10

WORST COMPANY TO DEALT WITH!!

Don't get trapped this is money making company!!
Can you believe that I was charged 3 times for one account (Service) from this useless company!!
Yes we started with them with the basic filtration in our home with an agreement of upgradation to our new home what we bought in another location after 3 months.
Setting up a new account was easy for them but despite returning of the equipment from the old home which was done by Home water team, I was continuously charged from Enbridge, and 2 payments from my TD until after 18 months when I noticed and blocked the payments.
I had to call Home water with no luck to fix this issue and return payments!! Only resolution was given to pay for the more money or else cancellation of the account was more than 900 dollars. I felt helpless and ripped off. Please don’t do business with this company ever.I am planning to go to consumer court for justice.

Approximate cost of services:
$300.00
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Company Response

We understand that billing errors of any kind are very inconvenient. If we are notified of a billing error, we make every effort to correct it. We trust that any errors on your account have now been corrected however, if you feel that there are outstanding billing errors, we would certainly like to speak with you so that we can review your account and make any necessary corrections. Please email us at purewater@homewater.com and provide us with the best contact telephone number along with your address so that we can locate your account. If you prefer to have us call during a certain time frame, please let us know and we will do our best to accommodate you. Once we receive your email, one of our Managers will contact you as soon as possible.

Private User
Private User
Private User reviews Toronto, ON
7/10

Nice people to deal with

Very respectable sales girl came to the door super friendly. Also the technician that did the install was super friendly and respectable. I was not sure about the system but they said i can try it out for 10 days, and as long as i cancel before that i would not get charged. I got the full system water purifier and softener. But I did not notice too much of a difference in water quality (ppm) and i realized after that the system is a water conditioner and not a water softer (both has their advantages and disadvantages). The system did not meet my needs, but i'm sure it might meet other peoples needs. And yes there was a credit check hit, but they let you know up front. I cancelled the system and praise God the cancellation was smooth without much hassle, again a super nice technician came and removed the system. and Put everything back nicely. Again, was not for me, but seems like a nice company to deal with, i'm sure it will work for some people. I would give a higher recommendation score if I kept the product.

Approximate cost of services:
$0.00
0 of 1 people found this review helpful.
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Company Response

We appreciate you taking the time to write this review. We would love the opportunity to speak with you regarding any water filtration needs that you may have now or in the future. Please feel free to contact us by emailing us at purewater@homewater.com.

Private User
Private User
Private User reviews , ON
0/10

Terrible customer support

-offered a lower monthly price but never changed billing
-scheduled appointment at a different time and date as what was agreed over the phone
-filters completely useless
-overall unhelpful when you need help

Approximate cost of services:
$35.00
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Company Response

We are very sorry to hear that we did not meet your expectations. If you would like to speak with us about any concerns that you may have, please email us at purewater@homewater.com and provide us with the best contact telephone number along with your address so that we can locate your account. If you prefer to have us call during a certain time frame, please let us know and we will do our best to accommodate you. Once we receive your email, one of our Managers will contact you as soon as possible.

Mitchell in Toronto
Mitchell in Toronto
1 review Toronto, ON

First Review

10/10

Whole home filter

We ordered this whole home filter system and we love it. Nothing to think about, they send you water filters every six monrhs
and it just gets added to your gas bill. So easy and convenient. Best investment we have made for our new home and family. Customer service has been excellent. Highly recommend this company.

Approximate cost of services:
$40.00
1 of 3 people found this review helpful.
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Company Response

Thanks for the review! We're so happy that you enjoy the product.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about HomeWater

We believe that the water we use in our homes should be just that - water. It doesn't need the extra stuff like Chlorine, Lead, Volatile Organic Compouns (VOCs) and countless other contaminants that so often end up in our water. We make filtration solutions designed to deliver great-tasting water ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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