The Restorators Water Damage Restoration

Mark and his Restorators team, and Dylan and his Gentech roofing team were punctual, courteous, professional, and worked on Saturdays to move the project along. They were very good at telling me when they would arrive and leave, and did a great cleanup job at the end of the project. I would not hesitate to recommend them.

An odor was left behind by our tenants, so we reached out to the Restorators. Mark responded promptly to investigate and propose a solution. We needed the problem addressed promptly because we had new tenants lined up. Mark was able to deliver on time and most importantly, remove the odor successfully.

Big thanks to Mark for making the effort to come to the work site on the same-day and take samples for asbestos testing. He did a great job explaining the process and making recommendations.

He was able to guide me through which materials specific to my site needed tested and I got the results back within 24 hours.

Lucky for us, the results came back negative and we can continue the demo now having peace of mind knowing that the work environment is safe.

I would highly recommend their service if you are unsure about any materials you are working with in a work space.

"Better safe than sorry" as the old adage goes.

I had humidity bubbles on the drywall indoors of an exterior wall. Mark was very responsive and offers an all-in solution as opposed to a lot of other contractors. He was able to open up the wall and diagnose what was wrong as well as make recommendations as to how to proceed and what upgrades could be done while the wall was opened. Always very responsive and keeping me in the loop of the evolution. I highly recommend Mark and his team.

They took care of business in such a professional manner and executed this large project without safely and correctly.
Thank you! We could not be happier with the services that was competed on schedule.

We had a dishwasher flood which caused fairly extensive damage to our main floor kitchen, hardwood floors throughout the main floor, and into our finished basement as well.

Mark and his crew were extremely quick to respond to our posting and quickly dealt with the emergency work to eliminate and prevent further damage and mould etc.

We really appreciated Mark’s support as we worked with the insurance company on the claim for the damage so we could focus on the needed renovations. Mark worked directly with the insurance company/adjuster and fought on our behalf to ensure we got a fair settlement. With his help we got a settlement that was triple what was initially quoted by the insurance co.

We retained the Restorators for the renovations as well and we couldn’t have been happier with the result. Mark and his crew were professional and did a great job replacing our floor with new engineered hardwood, installing pot lights (including scraping the awful popcorn ceiling), all new trim and base boards, painting as well as some supplementary work like installing a new, more modern stone facade on our fireplace, among some other things.

All throughout the renovations Mark offered his input and advice where he could - but never in a pressuring way - which we appreciated, and we felt that the cost for the work his team did was very fair and we were very happy with the end result!

We were planning on doing a simple update to our basement by taking out some awkward closets and put in new flooring. However, in the spring and fall we would get some water in our basement, nothing major but enough to soak the carpet. So, we decided to open up the walls and try and see why. We found all the studs to be rotten and moldy and the insulation was damp. This had obviously been building up over years.

I reached out to a few companies for quotes, the range of prices and solutions was huge. When Mark came to quote provided a solution that worked within our budget but he assured would solve our problem. Other companies only provided options that I believe would have been overkill.

In the end Mark and his team did internal waterproofing and replaced windows that were at grade level and seemed to be part of the problem. His team worked hard to complete the project in a timely manner and we are really happy with the work. We had some big rain storms the other week and everything stayed dry!

We had some damage done to a shared wall during neighbour's renovations when they didn't secure their roof rebuild and water came in, causing bubbling and cracking of paint. Needed to have the damaged paint removed safely as it was tested and found to contain lead. A fellow named Mark came with his crew and covered the floor and various surfaces with plastic and sealed off doorways to allow a negative air pressure fan to contain the dust and allow it to vent outside. It was tricky as we still needed to stay in the house during the work and we were able to work around it. They gave great advice about how long to stay out of the affected area until the scrubbers have cleaned the air well enough and did a great job afterwards with the cleanup! They even found a bit of mold under some trimming and baseboards that were removed and applied some anti-mold materials to those areas as well. I was able to call and email them with questions during the work which happened over 3 days and they were always very friendly and informative! Thanks for the great work!

Our newly finished basement flooded - water was coming up between the recently installed new flooring!

We were a bit at a loss at where to even start so I started looking to a service to help. I’m so glad I found the Restorators! Mark and his team arrived within about an hour after my call and assessed the damage. I’m so glad I got a professional opinion because it was much worse than I thought it was! Mark explained the entire process and kept us updated throughout!

The end result was amazing, Mark and his team restored the basement going above and beyond on many occasions to ensure it was perfect!

I can’t say enough about this company or the team that helped us! I’d have them back in a heartbeat!

We were referred to Mark as we needed a large old boiler removed along with some asbestos piping. Mark’s pricing was fair and service was very prompt. I would highly recommended his services.