The Restorators Water Damage Restoration

Restored walls and removed some dry wall in furnace room.
Great service! Kevin, Mark, Luciano, and John were a pleasure to deal with. Punctual, reliable, accessible, and professional! Work was conducted on time as expected and premises was left clean and tidy. Thank you!

Our kitchen faucet sprung a leak, causing water to drain through our floor and into our basement. I called The Restorators and Mark and his team arrived within hours. They immediately determined where the water damage was hiding between the floor and inside the wall. They carefully removed the wall panelling and drilled small holes into the ceiling, causing as little damage as possible, so things could be easily returned to normal once the work was done. They sanitized the area and brought in air fans and dehumidifier equipment. Every step of the way Mark carefully explained what was happening and clearly laid out the costs. He was very generous with his time, always making sure we understood the work being done. Mark is a great, honest, hard working guy who obviously loves what he does. Not your typical contractor. He was a pleasure to work with. Oh yeah, he even went to Home Depot to buy a new faucet, which he installed for us. We highly recommend the Restorators and would definitely use them again.

The company was smooth and comfortable to work with. Mark was available for feedback, even at late hours. That is important- to have both work and customer management skills. Work was done around the time, that I was given estimate. Work was done professionally and carefully, no rushing. I would certainly recommend this company for handsoff project work, as they manage professionally and technically solid. The air test passed on work completion smoothly. They are not pushy on payment and provide couple weeks staggered payments if needed. That should be appreciated by customers

I had called Mark to assist with removing some chipping lead paint on my balcony. He gave me great advice and offered a way more reasonable price than another company. During that inspection, I had him look into some suspected mold issues. He followed the signs which led to discovery of way more hidden mold behind the walls. He dealt with it quickly pretty much over the next few days. Thank you Mark and team!

Great company to work with! Mark was always quick to respond and pleasant to speak with. He was very accommodating with our quick timeline as we were beginning a renovation right after. He had the job done in 7 days, which is exactly what he told us it would take. No hidden fees along the way and we received exactly the service we were promised! Would highly recommend The Restorators to anyone in need of their service.

During my first encounter with mark, it came off to me that he was very educated in mould and water damage and its implications on my residence. Mark and his team arrived at my home for an emergency flood call, which practically saved my home from flooding. I owe Mark and his team a world of gratitude for their responsiveness even during the late hours of the night if you are looking for quality service, honesty, and sheer ability to get the job done! I would not recommend any other company but the restorators. I would call them time and time again.

So happy I was able to hire one company to fix my moldy water damaged room.
They were able to complete the job from start to finish which was comforting during Covid!
They removed the mold, put up a membrane, put back up the walls , paint and put down new flooring!
Overall we are extremely happy that we have a clean, safe bedroom once again.

While away at a cottage, we had a pipe burst in our master bath. Fortunately, it was caught by a neighbour, but unfortunately, we had extensive damage throughout our house. From the first call from Mark @Restorators to meeting him on site, he was empathetic and informative. He was so considerate packing out our house and reached out to see if my girls, 9 and 11 needed books or crafting supplies to keep them busy during the time away from their own beds. Words don’t express how grateful we are for Mark and his team to be on site and managing our emergency.

Right from the start, mark was easy to work with. Knowledgeable and fair. He matched a cheaper quote I got while still offering to do more. He and the team came ready to work and were fast and efficient. They were removing asbestos, and took great care to make sure everything was done properly, and they even left the basement cleaner and more organized than when they came.

Would highly recommend.

The Restorators, lead by Mark, did visual assessment and checked moisture levels in the building and concluded that mold was present. He tested and received positive results for lead paint and asbestos. The Restorators' team completed mold remediation and asbestos abatement throughout our residential and office building. The team was very accommodating and professional in completing the job.