- Approximate cost of services:
- $0.00
Hi Des, thank you so much for taking the time to leave this positive review about your experience with Diane. We will be passing on your kind words to her. We are very lucky to have her on our team! In advance, we are wishing you and your family many happy and healthy years of creating cherished memories in your new home!
Mistakenly built with Pacesetter
Hi Nicole, thank you for taking the time to leave your review. We are saddened to learn your experience was disappointing, and do sincerely apologize that we let you down.
Pacesetter Homes takes our customer’s experience very seriously. From your feedback, it has come to light that we have some improvements to make regarding communication and follow through.
We appreciate your acknowledgment that Pacesetter has come to address the issues you experienced. Again, thank you for bringing this to our attention. Your feedback was valuable to us, as it will help us improve the experience going forward and create opportunities for training as well.
Quick Possession Purchase House
Thank you so much for taking the time to leave this review. We are so pleased to hear about your positive experience and the service provided by Dev! We will be sure to pass on your kind words to him. We wish you and your family many happy and healthy years in your new home!
Hi there, thank you so much for taking the time to leave your review. We will be sure to pass on your kind words on to Dev. He is such a great member of our team. We wish you, and your loved ones, many wonderful years spent making cherished memories in your brand new home!
Unresponsive, Dismissive Warranty Department
Hi there. Thank you for taking the time to leave your review, and for understanding that due to the pandemic, all non-emergent warranty requests or appointments have had to be postponed. We are sorry to hear that you haven't heard back from our warranty team yet. We aren't able to provide a timeline of when appointments will be rescheduled at the moment, however, we would like the chance to look into your file further to see if we can provide any other information and to learn more about your experience. Our customer experience is important to us and your feedback is and has been valuable. Please send an email to concierge@yourpacesetter.com with your contact information and job number so that we can look into this for you.
Impossible to deal with Warranty Department
Hi there, thank you for taking the time to leave your review. Upon learning of your concern with the countertop I did look into this for you with the subject matter experts, our warranty department. I understand our warranty department has previously explained the situation to you and I regret there are no changes to that.
Thanks so much for your great review! Ashish is truly a gem and we are lucky to have him on board.
Hi Syed! Thank you so much for taking the time to let us know about your positive experience while building your dream home with us! We will relay your kind words to Ashish! We appreciate your recommendations and wish you many years of happiness in your new home!