Unresponsive, Dismissive Warranty Department
Months and months of correspondence with the Warranty Department was met with inconclusive, "brush away" responses or no responses at all. We understand wholeheartedly that due to Coronavirus, there is a huge backlog on warranty claims--however there has been zero communication to voicemails left at the office as well as through email prior to the shutdowns in AB as well as throughout.
We were told that our claims would be completed in before the winter (November of 2019), then in Spring 2020 (postponed due to the pandemic), then there is radio-silence from there.
Defects that were not the effect of weather (e.g. frost heave of rock columns despite damages appearing prior to the first frost of the year) were claimed to be exactly this.
We will be pursuing alternate routes to attempt to fulfill our new homeowner's warranty claims.
- Approximate cost of services:
- $15,000.00
- Company Response
Hi there. Thank you for taking the time to leave your review, and for understanding that due to the pandemic, all non-emergent warranty requests or appointments have had to be postponed. We are sorry to hear that you haven't heard back from our warranty team yet. We aren't able to provide a timeline of when appointments will be rescheduled at the moment, however, we would like the chance to look into your file further to see if we can provide any other information and to learn more about your experience. Our customer experience is important to us and your feedback is and has been valuable. Please send an email to concierge@yourpacesetter.com with your contact information and job number so that we can look into this for you.