Pacesetter Homes

Builders
Edmonton AB T6N 0B2
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Pacesetter Homes
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63%

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Reviews by rating (past 12 months)

Reviews for Pacesetter Homes

Average customer rating:
6.1 10 (311 reviews)

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Private User
Private User
Private User reviews Edmonton, AB
0/10

Missing address plaque along with many issues in the house

I have been waiting for more than 7 months and I still dont have my address plaque. Builder told me Id be getting it approximately 3 months after the possession date but apparently they forgot to process. No communication from Pacesetter regarding updates on the address plaque. This has given me troubles because my deliveries get lost and my visitors are having trouble finding my home. The missing address plaque has been my main concern along with a few issues inside my home. I would not recommend doing business with Pacesetter as you will not get your moneys worth coupled with their poor customer service and lack of communication.

Approximate cost of services:
$5,000.00
2 of 2 people found this review helpful.
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Private User
Private User
Private User reviews Edmonton, AB
0/10

Worst Builder in Edmonton

We signed with Pacesetter in April 2020 for a new construction house, lo and behold our house is just on framing stage right now. The assistant handling our file messed up and lost our documents, hence those were not submitted on time. They refused to give us a clear timeline and no apologies ever given to us. Our mortgage rate has been affected, but the only thing they say is that it's out of their hands.

Approximate cost of services:
$500,000.00
2 of 2 people found this review helpful.
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Private User
Private User
Private User reviews Edmonton, AB
10/10

New home

We dealt with Dianne who was excellent to deal with . She was always prompt at returning our calls and was always available to answer our questions . She made us feel comfortable when asking questions . because she has an interior decorating back ground she offered her skills in suggesting up to date ideas in Colors and decorating. Her assistant Sandra was also very good in her position offering ideas and thoughts on new home buying.

Approximate cost of services:
$468,000.00
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Huazhou in Edmonton
Huazhou in Edmonton
0 reviews Edmonton, AB
10/10

Build a home with Diane from Pacesetter

We decided to purchase a to-be-built home from Pacesetter after only visiting one show home in the Keswick area, which was the Pacesetter show home, and talking to Diane. On the spot, she directly pointed to the home style we were looking for and recommended the lot that suited our needs. Diane from Pacesetter was an excellent person to work with. She explained everything well and always cared about our needs. She is professional all the time and keeps a respectful, consistent, calm, and smooth tone when talking to the clients. She is honest, cares about the design details of the new home, and always tries hard to accommodate the special requests from us. It is lucky for Pacesetter to have such a wonderful employee. Will definitely recommend her and Pacesetter for purchasing new homes.

Approximate cost of services:
$600,000.00
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Carol in Swift Current
Carol in Swift Current
0 reviews Edmonton, AB
9/10

Service

Our experience with Pacesetter has honestly been great. Sandra is an exceptional individual who represents the company really well. From the time we entered the house with her, through the journey of the purchase and till date she has gone above and beyond in helping us. She has always been available for us at any time of the week and has promptly answered all our questions. We are very appreciative of Sandra, Diane and Pacesetter for helping us fulfill our dream of buying our first home.

Approximate cost of services:
$10.00
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Soc in Ardrossan
Soc in Ardrossan
1 review Sherwood Park, AB
0/10

PIPE PROBLEMS

The house I purchased with pacesetter was a great house but problems arised after 2 years of buying this house regretted it till probems arise I have a leaking pipe damaging my property approximate cost to fix is $5,000 and was wondering why a bathroom leaks extends to my air ducts? very disaapointed!

Approximate cost of services:
$5,000.00
2 of 2 people found this review helpful.
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Rob in Edmonton
Rob in Edmonton
1 review Edmonton, AB
0/10

Worst builder out there.

I bought from pacesetter March 2019.
They have still yet to complete deficiencies noted on my pre buy inspection! Let alone anything. I’ve taken countless days off to accommodate them and nobody shows. Now they won’t contact me.

Approximate cost of services:
$350,000.00
2 of 2 people found this review helpful.
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Company Response

Hi Rob, thank you for your review. We are sorry to learn about your experience after possession of your home and on behalf of Pacesetter Homes we are sorry for letting you down. In order to assist you, we do require some additional information from you. Please feel free to email our customer experience manager at info@yourpacesetter.com. This is a general email address but will come to their attention. Please include the full name(s) of the owner(s) of your home, your address, and job number so we can locate your file. Our customer experience manager will work with you to put you in touch with the necessary individuals that can help resolve any items that are warrantable. You can also reach them by phone at 780-444-2941.

Darlene
Darlene
7 reviews Edmonton, AB
6/10

Two years to fix deficiencies

Bought a home and met with Marisa - an excellent sales person.
We owned the home in record time. Whirlwind fast.

2 years later and ZERO of the deficiencies have been taken care of. ServiceQ - their new warranty providers dropped the ball on our home and admitted It fell through the cracks because somebody in charge left the company - which attests to the follow up!

Update Feb 2, 2022
ServiceQ has responded and scheduled a meeting so I am hopeful this stuff gets fixed quickly. I have edited my original review and rating as they have replied with a date for repairs.

Approximate cost of services:
$340,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Darlene, we are very saddened to learn you are unhappy with the service you have received after possession.
Your experience is surprising as we have received great feedback from many of our clients since we enrolled Service Q for warranty. Regardless, it is your experience that matters, and from the sounds of it, your experience has not been good.
On behalf of Pacesetter Homes Darlene, I do apologize for letting you down.

In order to assist you, I do require some additional information from you. Please feel free to email me at info@yourpacesetter.com. This is a general email address but will come to my attention. I will work with you to put you in touch with the necessary individuals that can help resolve any items that are warrantable.

Warmest regards,
Customer Experience Manager
Pacesetter Homes

Nida in
Nida in
0 reviews Edmonton, AB
10/10

First time home buyer experience

We had the pleasure of building our home with Diane from Pacesetters. We had an amazing experience with her. She went above and beyond with helping us with selections and providing the best advise throughout the process. We would highly recommend Diane for anyone looking to purchase a home. Her expertise and experience made designing and purchasing our first home in edmonton during a period where we made our selections virtually seamless. Our house turned out exactly how we had envisioned. Thanks Diane!

Approximate cost of services:
$650,000.00
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Company Response

Hi Nida, We sincerely appreciate you taking the time to leave this review. We are thrilled to see 10-stars and to learn about your experience working with our Area Manager, Diane, and how she went above and beyond in helping you find your brand new home, virtually! Diane is a tremendous asset to our team and we will be passing on your kind and thoughtful words to her. All of us at Pacesetter are wishing you and your loved ones many happy and healthy years in your new home.

Feng in Cold Lake
Feng in Cold Lake
2 reviews Edmonton, AB
10/10

My experience with Pacesetter Homes has been outstanding!

My family has recently bought a pre-construction house in Glenridding Ravine Community. We got help from Diane Sasseville as our sales manager, and we were impressed with her excellent knowledge, and professional design suggestions to meet our all kinds of requirements. Diane was very detail oriented, and explained every step carefully and guided us clearly. Diane’s assistant Sandra Mattar was very helpful too. She answered all the questions I have in a timely matter and showed great care attitude.
My whole experience was great! I will highly recommend Pacesetter Homes if someone wants to build a new home and particularly Diane could help you to build your dream home! Thank you very much all your help Diane and Sandra!

Approximate cost of services:
$580,000.00
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Company Response

Hi Feng, thank you very much for taking the time to leave this 10-star review. We are very happy to hear about your experience working with our area manager Diane, and her assistant, Sandra and how they worked together to help you find your brand new home. They are both great assets to our team and we will be passing on your kind words to them both. We are wishing you and your loved ones many happy and healthy years in your new home!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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