Pacesetter Homes

Builders
Edmonton AB T6N 0B2
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Pacesetter Homes
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63%

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Reviews by rating (past 12 months)

Reviews for Pacesetter Homes

Average customer rating:
6.1 10 (311 reviews)

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Syed jibran in Edmonton
Syed jibran in Edmonton
1 review Edmonton, AB
10/10

First time home buyer

Recently i bought pacesetter home its one of my lifes good decision i specially thank to the Area manager Ashish Sarpal the way he dealt and guide us in every aspect of the home through his adequate knwledge we take the benefit and got our dream home...i highly recomend my friends for the pacesetter home..

Approximate cost of services:
$323,000.00
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Company Response

Hi Syed! Thank you so much for taking the time to let us know about your positive experience while building your dream home with us! We will relay your kind words to Ashish! We appreciate your recommendations and wish you many years of happiness in your new home!

Pinky Vidal in Edmonton
Pinky Vidal in Edmonton
0 reviews Edmonton, AB
10/10

Brand New Home

The house was built the way we wanted. Staff are very knowlegeable and easy to deal with. They will guide from start to finish so you have peace of mind that things are done the way you want it.

Approximate cost of services:
$380,000.00
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Company Response

Thank you for taking the time to leave a review, and for choosing us to build your home! We are thrilled to hear that you've had a memorable experience, and that your home was built the way you wanted it. We are wishing you many years of happiness in your new home!

Not Happy in Edmonton
Not Happy in Edmonton
0 reviews Edmonton, AB
0/10

Terrible

House is horrible quality. Always cold. Constant moisture problems. Ice falling in the walls. Warranty department never gets back to you, probably trying to drag things out so they don’t have to fix their problems. Do not buy with this company. 3.5 year old house and it’s garbage.

Approximate cost of services:
$330,000.00
1 of 1 people found this review helpful.
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Company Response

We are sorry to hear that you have had some difficulties with receiving a response from our Warranty Department. We strive to rectify any issues you have in your home as soon as they are brought to our attention. Would you be able to email concierge@yourpacesetter.com with your contact details so that we may look into the history of your file?

Dick in Edmonton
Dick in Edmonton
1 review Edmonton, AB
0/10

Whole house

Worse build I have seen. Workmanship is horrible. Been over a year and still waiting for deficiencies to be addressed. Once they get your money they don’t care anymore. People just watch out when you buy from them.

Approximate cost of services:
$420,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Dick, would you please contact us at concierge@yourpacesetter.com so that we may address these outstanding deficiencies and pull up the history of your warranty file to find out what has caused these delays?

Ryan in Edmonton
Ryan in Edmonton
1 review Edmonton, AB
8/10

New Home Build

My wife and had been saving for nearly 10 years to by our first home so like any first time buyers we had a lot of questions about the many different parts of the process from the construction itself with regards to upgrades, landscaping, fencing, other specs set out by the developer, and the process of getting a mortgage itself. Pacesetter staff was incredibly responsive, personable, and helpful through the entire process and I highly recommend them as a builder.

Approximate cost of services:
$386,000.00
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Frederique in Coaldale
Frederique in Coaldale
1 review Coaldale, AB
2/10

The warranty department is incompetent.

It's been 7 months and 11 days that the master bedroom's bathroom cannot be used because the bath tub needed to be replaced due to a soft spot. Since the tub was discontinued, they had to order a different model. They forgot to place the order and so the tub was not replaced before 2+ months. Then the height of the tub was slightly different and they had to redo the tiles. They did it right before Xmas, not even properly since grout is missing in some areas. They still need to fix this and then put the silicone and the shower head back, but since the holidays, nobody from the warranty department is returning my emails and no appointment was given to me.

Furthermore, since they rebuilt my driveway, my garage door does not close anymore. This was reported to them, but here as well, I haven't heard back from them to let me know when they'll come to fix it. My car is like an hostage in my garage since then...

There is no way to reach them by phone. Only by email and then you get an automated message that says they are busy and will contact you soon. But they are definitely not in a rush.

It seems that once they got your money, it does not matter to them anymore.

Approximate cost of services:
$405,000.00
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Company Response

Hi Frederique, we are very sorry to hear that the Warranty experience has been a poor one so far. I believe that I've matched your first name up with a job file so we are currently just checking into the background of this situation. A Warranty Coordinator will be in touch with you very shortly to ensure that any outstanding repairs are underway. Should you need to contact us in the meantime, please email concierge@yourpacesetter.com so that we can quickly assist with questions or concerns.

McLeod5 in Fort Saskatchewan
McLeod5 in Fort Saskatchewan
0 reviews Fort Saskatchewan, AB
10/10

Home purchase

Purchased a home with the help of Justin. This is the second home I have had with Pacesetter. The service and proffionalism was outstanding. The home is amazing and would highly recommend Pacesetter homes to anyone we know looking.

Approximate cost of services:
$327,000.00
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Tabitha in Edmonton
Tabitha in Edmonton
0 reviews Edmonton, AB
8/10

Beautiful New Home Build

We were looking to get a new home and Justin in Fort Sask helped us decide on/find the perfect home design and location for our needs. He was very patient and considerate of our constant idea changes and many requests. He helped us make our dream home a reality and saved us as much money as possible! We would definitely recommend Justin in Fort Sask to anyone looking for a new home in the area!

Approximate cost of services:
$350,000.00
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Lynn and David in Edmonton
Lynn and David in Edmonton
0 reviews Edmonton, AB
9/10

Pacesetter new build

We are happy with the overall quality of our home. Justin our salesman was always available to answer questions and address our concerns. He seems to honestly care about the customer.
I only had two concerns that could not be addressed. Our back yard has a slope to it that I was not aware of by just looking at the plot plan, I wish that the Justin would have been more qualified to identify this slop to us as we bought a corner lot and paid a premium and now with the slope the yard is not as useable as we would like it to be. Also the location of the down spout across the front sidewalk is very concerning to us. Is posses a safety hazard. The site supervisor has informed us it meets standards and has brought this issue to Pacesetter management on several occasions. We are in the process of getting quotes to remove a portion of the sidewalk and place the spot under the sidewalk to address this safety issue. It would be great if Pacesetter would just change the design so that in the future others don't have to put money out of pocket to address this issue. Overall we were happy with our home.

Approximate cost of services:
$370,000.00
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Kendall in Toronto
Kendall in Toronto
0 reviews Edmonton, AB
10/10

Great Experience!!

I just finished purchasing my very first home with Pacesetter, and the experience has been great. Diane was there from start to finish helping me find my perfect home. She was quick to answer any texts, phone calls or emails, was able to answer all questions I had, and even provided some interior design suggestions! Ron was there during my walk through and I also thought he was great - very personable and does a thorough job. Overall, it has been a great experience and Pacesetter is lucky to have someone like Diane dealing with their customers! Will refer to friends and family.

Approximate cost of services:
$423,000.00
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Company Response

Thanks Kendall for your great review!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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