Advantage Airtech Climatecare

The annual maintenance (part of WeCare furnace maintenance) and check up was performed this morning on my furnace and heat pump and all aspects of the HVAC. Corey arrived at my home within the designated window and very efficiently and thoroughly conducted all the necessary checks on the HVAC. He reviewed everything with me and answered my questions at a level which I could comprehend. I look forward to continuing my long relationship with this independent and locally owned company.

I requested a quote from Cameron to replace our 26-year-old furnace, 18-year-old A/C unit and 20-year-old water heater with a heat pump with gas backup and a new water heater. I ordered the recommended equipment and arranged for installation. Barry, Mike, Christian and Aiden arrived at my house at 8:30 a.m. on 18 July with all the installation equipment. They were efficient and had everything installed, tested and explained to me by 3:30 p.m. They had completely cleaned the inside and outside areas and left no mess for me to clean. They left the old water heater in my garage to be picked up by another company as requested. All in all, a very stress-free day. I highly recommend Advantage Airtech for HVAC installation and maintenance.

Having decided to participate in the "Canada Greener Homes Grant/Enbridge HER PLUS Program" I engaged Advantage Airtech Climatecare for the replacement of my ageing furnace and air conditioner. My experience through the entire process has been has been GREAT. Cameron's thoughtful guidance through the upfront program application process, equipment selection, arranging the necessary energy audit and scheduling installation of my new HE furnace and heat pump was much appreciated. The install crew of Berry and Mike are terrific - courteous, respectful, efficient, thorough, in a word, professional...they worked seamlessly as a team while remaining conversant with me (sorry guys, I might have been a pest, but be assured I appreciate your patients).
All-in-all mine was a great experience, great advise, great cooperation and service, and a great crew who know what they're about and take pride in what they do.
Any company doing anything can only do as well as the people they employ and support - from my experience Advantage Airtech has nothing to worry about - a quality organization with quality people - thanks to you all.

Matt (& Joel) installed a new furnace motor today. An e-mail tracker showed me when they were on their way and what time they would arrive. When they walked in the door I asked and they said --- 20 minutes - it was more like 15 minutes. Amazing high quality work. The heat is back on and the place is warming up. I would recommend these guys and this company AACC any day for your climate care needs. Thanks guys! and the men and women back in the office....Thank-you!

I would like to say that up until a month + ago I was very satisfied with my new equipment. I have also refer new customer to you.
However, I have been very upset and annoyed with your service recently.
My furnace is making a very loud noise near the end of the cycle. A service man came out to do my yearly check and claimed he did not hear the noise. Since then the noise has become very loud. I have asked for another appointment for this to be reviewed on many occasions. I am told that your company is short handed. I spoke with the Service Manager Josh during the Christmas season. He was aware of the issue and told me that there was an appointment set up for me. Their team has discussed in length. He did ask me to record the noise but I have an older phone which couldn't make the recording. Again today I called in to ask for the service manager and the receptionist told me he was busy and would be away for 10 days. I asked that she have Josh contact me today after trying to get me to answer several questions I have already answered. It has now been 2 hours since I called and have had no reply.
The receptionist will never put me through to anyone other that her and seems not to pass my call on.
I will never again deal with your company or give a referal
The noise has increased over the Christmas break.
Please have somone come out soon

Margaret Jones
9057062385

On June 16, 2021 AC maintenance was done by Technician Rick and said AC was working well. 2 weeks later we noticed water was leaking. We called Advantage Airtech on August 16, 2021 and Rick came to do diagnostic and said drip pan was broken and endcoil rusty and needed replacement. Wanda provided us a quote of $1500.00 +HST for the part and labor and she also presented us an option of replacing the AC unit with a new one for $3800.00 +/- plus HST. Our unit is only 11 years old. So we requested someone to make an assessment of our existing unit should we need a new one. Sales advisor Darcy came and was very helpful and indicated that the coil change is more reasonable. He also suggested that Furnace maintenance service be done as soon as possible instead of waiting for having it done in the Fall to ensure there is no damage due to water leak as he saw some kind of rust inside.
On September 9, 2021, the AC evaporator coil was replaced. Furnace and Humidifier maintenance were also done. Service was provided by Matt. Matt was helpful and tried to answer some of my questions. He also indicated that the refrigerant was a little low and may have caused the build-up of ice causing the water leak. Matt seemed very thorough with his work. He explained to us many things. I would give him a 10/10 for the service he provided.
Here are some of my questions that still linger in my mind:
1) Our AC was installed in June, 2010. It was supposed to be a better unit and more expensive. How come the coil got rusted in only 11 years? What is the material used for the coil?
2) We registered for the Advantage Airtech ClimateCare Program. Maintenance of our AC, Furnace, Humidifier had been done every year. Could the AC water leak have been prevented?
Otherwise, our experience with Advantage Airtech has been satisfactory.

Advantage appeared to be good initially, sending someone out quickly. They did a temporary fix, which only lasted a couple of days before my tankless hot water heater failed again. The user manual indicated an igniter problem and the repair technician agreed and said he would contact the manufacturer for parts availability and get back to me.

I followed up a few days later and was told they had called Noritz and were waiting for them to call back, which seemed a less than proactive response to me. I therefore called Noritz myself who were extremely helpful. When I gave him the serial number of my equipment, he was able to tell me that Advantage had made a call but they had not requested any parts and there had been no follow up.

He also helped me identify the two parts that could be faulty for the ignition error code and gave me the part numbers and number of a local parts supplier, which I then contacted. They told me each part cost less than $40 and were in stock.

I called Advantage appeared to be good initially, sending someone out quickly. They did a temporary fix, which only lasted a couple of days before my tankless hot water heater failed again. The user manual indicated an igniter problem and the repair technician agreed and said he would contact the manufacturer for parts availability and get back to me.

I followed up a few days later and was told they had called Noritz and were waiting for them to call back, which seemed a less than proactive response to me. I therefore called Noritz myself who were extremely helpful. When I gave him the serial number of my equipment, he was able to tell me that Advantage had made a call but they had not requested any parts and there had been no follow up.

He also helped me identify the two parts that could be faulty for the ignition error code and gave me the part numbers and number of a local parts supplier, which I then contacted. They told me each part cost less than $40 and were in stock.

I called Advantage who again said they were waiting to hear from Noritz and surprisingly did not offer to follow up. I explained I had already called Noritz and had got the details of the parts and availability. I even offered to order and collect the parts to save time and additional courier costs as I had been without hot water in the middle of winter for over a week by then, they refused my offer and said they did not work on that basis and ignored my plea to expedite my repair. who again said they were waiting to hear from Noritz and surprisingly did not offer to follow up. I explained I had already called Noritz and had got the details of the parts and availability. I even offered to order and collect the parts to save time and additional courier costs as I had been without hot water in the middle of winter for over a week by then, they refused my offer and said they did not work on that basis and ignored my plea to expedite my repair.

I called our regular furnace company who told us we had to wait 3 days. I have a 99 yr old mother so this was not acceptable. I called Advantage and spoke to Steve who had a technician come out asap. They had the parts ordered and fixed the next morning. What a TEAM!!! Many thanks to Steve, Matt and Ryan who were reliable and compassionate to a senior in need. They now have new clients and I will gladly recommend them to my friends.

Very efficient service done by Mark. He was on time and completed the service in a very quick time. Very friendly and informative concerning work done and condition of our furnace

Big Mark came today as scheduled and it was good to see him again as he's attended our home previously. He immediately put on his "booties" before we went to the basement. He diligently went about his business of checking our furnace and performing his service work, all the time explaining to me what part he was working on and it's function which I really appreciated. He's a super guy, and I totally enjoy it when he's scheduled to come here and I look forward to him coming in the spring for service on our Air Conditioner.