Appliance Repairman

The technician came and said that the dishwasher was fixable. He charged initially 316 dollars and made us wait 24 hours before we checked if the problem was fixed. It turned out that he didn't fix anything and when we called the company sent him again. On his second visit he said that he would order some parts at the cost of 220 dollars. We agreed. Three months later, after several mis-orders of the parts, another technician came to finally repair the dishwasher. Upon this allegedly final visit, the new technical found that the drain (which cost us initially 316 dollars) was never repaired and it will require another 180 dollars if we wanted the issue solved. The company denied to take responsibilities for the error of their first technician and they denied to return the money we paid initially for labour. Instead, they kept blackmailing us for paying additional 180 dollars for parts if we wanted the dishwasher fixed. In total, we paid approximately 550 dollars for a dishwasher that was never fixed by Appliance Repair Guys with a demand of another 180 dollars for an additional part. Incompetent, rude, blackmailing, this is what Appliance Repair Guys are. The robbed us and misled us from the very beginning about the scale of the problem, the repair costs and the timeframe within which a repair could be achieved. I won't recommend this company to anyone.

Stay away from this company. The guy was trying to charge me $140 for a $20 part on top of the $280 + HST standard labour charge that they fail to mention on the phone. I refused and at the end he did not charged me anything for the part. Still outraged by their flat labour charge, it only took 1 hour to fix my washer. Was thinking about just kicking him out of the house and not to pay $80 after I got the quote but because of the holiday season decided to let it go.

When our dryer stopped working on December 23ed we called and made an appointment for the 26th between 4pm-7pm. No one ever showed. We called another repair company that we found on Homestars that had a 9.8 rating and had our dryer up and running the next day. Moral of the story.... The information you find on HomeStars really tells you a lot about who you're hiring.

I wish I had read the reviews before I decided to call this company. My story is similar to most reviews here. The first visit was to tell me a piece of debris was removed from my washer pump, all good to go. The next day, the same problem persisted that I called about initially. They sent the technician back who told me that the debris removed the day before must have caused damage. Suggested replacing the pump. In 24 hours, I was now in $280 + $200.00 for a new pump. Pump was installed, all good to go for the second time. Next day, water leaking on my floor. Technician comes back to tell me that the pump installed the day before was more powerful than my original one and had messed up the seal/housing. I'm thinking that since the technician just told me it was their error that they'd rectify the problem and move on. Not so much. The technician steers me back to customer service (bit of an oxy moron with this company). They try to sell me a new pump assembly at $380, to replace the new one they installed the day before. Couldn't get my questions answered, couldn't get a manager to speak to, couldn't get the owners name or email address. Would not tell me particulars of the install, part numbers or brands they dealt with. Deal with the original manufacturer or a major company that will actually look after your needs. It's absolutely frightful to Google this company and see what they're associated with.
BTW, The factory autorised company came out to my house to rectify this mess for me, $80 for the visit, made a slight adjustment, told me to have a great day. Runs like new!!

This company is poisonous! Stay away! God help you if you fall into their clutches. Check them out on the Better Business Bureau if they haven't changed their name. It is a total soak and complete rip off. Before they touch your appliance you pay a $280 LABOUR QUOTE APPROVAL based on the type of service needed - not the time it takes - or the parts required. I paid $300 for 3/4 of an hour work to confirm a broken motor - there was smoke coming out of it which was unfortunately the reason for calling them - I was quoted a further $126 for a part they later couldn't find because Frigidaire didn't make it anymore. This means that their technicians make $300 an hour for doing absolutely nothing!! If you want total incompetence and you like handing over money for nothing these are the guys to call - they're laughing at you while they bank your bucks.

Either completely incompetent or just rip-off artists.

I called them to repair a Samsung electric clothes dryer that was overheating and provided them with the error message and mentioned that I had Google'd the error code and that the problem might be a $12 replacement part (Thermistor). The dispatch person ignored this suggestion and told me that someone would have to come to look at the dryer and a standard fee would apply.

The repair person arrived, gave an initial assessment that a full diagnostic should be done (costing more than $200) and that parts would be extra. At this time I once again mentioned what I had found in 10 minutes of searching on Google & I suggested that it could be the Thermistor. The repair person once again ignored this suggestion and recommended that we proceed with the "full diagnostics" process.

After about 20 minutes he called me down to the basement and advised me that all diagnostics he had ran came back fine and that all parts were operational. He said he had reset the controller board and advised cleaning the lint trap and dryer exhaust.

A short time later the dryer stopped heating up at all and would just spin with no heat and displayed the same error code. I decided to order the suspect part online and watched a few videos on similar dryer repairs and replaced the part myself.

Disassembling the dryer and removing the part took me around 45 minutes. Replacing the part and reassembling the dryer took me around 15 minutes. I'm sure that an experienced repair person could have replaced this part in less than 30 minutes.

The fact that both the dispatch person and the onsite repair person ignored the manufacture diagnostic information and associated fix is in my opinion, unprofessional. The fact that the repair person spent the same amount of time that it should have taken to repair the dryer and still did not fix it makes me think that either he was not correctly trained or experienced (incompetent) or worse, that this was a purposeful attempt at charging for a service with no intention of actually fixing the problem.

I would not use this service again or recommend them to anyone.

WORST COMPANY EVER! I have read everyone's story here and mine is no different. They have been looked into by the Toronto Star and have been reported to the BBB 81 times! We all seem to have the same labour cost 280 which seems fishy to me since we all have different types of appliances. The customer service is people saying " do what you have to do" when you say I'm reporting you to the BBB. I asked for the owners name which is apparently Dan but that's all I received they wouldn't tell me his last name If I was younger I would contact Marketplace on CBC

This is the worst company i had perform services for my household. They came in thought they knew the problem, gave a false diagnosis. When they figured the actual problem said they would order the part, guaranteed the part was on its way. Eight days later told me the part has been discontinued from being produced. Unreliable company, technician are really unprofessional and lack the skills and knowledge to perform adequate work. I highly suggest you run away from this company or you will be dealing with a headache.

NEVER USE THIS COMPANY! My dishwasher was leaking so I called a technician to fix it. He spent 15 minutes looking at the dishwasher and then told me that he found a leak and sealed something there. He tested the dishwasher after that and said that it is working fine. When I started the dishwasher the next day it was still leaking. The guy charged us $300 for the service. When I called the customer service, they told me that the technician wrote in his report that we might need to replace the pump motor. They said it would cost $525 to replace it. When I asked what I paid my $300 for, they said it was for the technician's labour. There was no labour as he didn't fix anything. Anyhow, these people are dishonest and treat their customers like garbage. I regret not reading the reviews prior to giving my business to this company. I would never recommend them to anyone!

I recently had this company try to repair my ice maker on my Matag refrigerator. The repair man gave me a quote to repair the ice maker and assured me he knew what the problem was. He thawed the unit out and removed what he said was jammed ice.The next day it still did not work. I called to request this be fixed as I paid to have it repaired. The same repair guy came a week later to say i needed a new ice maker and it would cost another $240. The part cost is only $70 from maytag I am not sure why it would be $240. This company sucks. I am out $310 for nothing. I sure wish I read these reviews before I called them. Trust me you do not want these guys in your home..