Appliance Repairman

I was told $75 to come diagnose the problem but instantly my wife was told it's 180 to figure it out
Very shady
Not happy with the switcharoo
Would not recommend

How is this company still in business? The sent a "technician" who was completely incompetent. Paid $380 for the service call, dishwasher still doesn't work. Want another $400 to come back! Give me a break!

They say we will send a person to take a look and quote for 80 dollar which will be waived once agreed. I found this fair and asked them to take a look at my fridge, the guy showed up and my wife showed the Fridge. Once he looked and quoted $900 and we refused as it would worth buying a new one he asked for full amount of labor cost which is $280 just for giving the quote!

Sent single repair person did not even ask me for the details of the problem. I explained the symptom and error code. Advised him that I did do some research and the issue was either temp sensor or control panel. The repair guy never even removed his coat. I started immediately to get worried that his coat buttons and zipper were going to scratch the oven door and pantry cabinets. His first attempt was to remove the door. Did not even know how to remove the oven door from the wall oven. Then removed the screws from the convection fan at the back. Spins the fan and assures me that he was just looking to see if the fan was stuck … could have done that without removing the cover. I suspect he thought the convection fan was a cooling fan. Now I am realizing there is a problem with this guy / company. Now he closes the door and takes a picture with his phone. He advises me he his going to send the picture to his boss to seek advice regarding how to remove the oven from the wall. He returns from his call with his boss to advise us that the “scheduler” should have sent 2 people because it was a convection oven (makes no sense … maybe if he said it was a wall unit the needed 2 people) but he assured me 2 guys were not required for the wall unit. He could not even get the trim of to get at the screws that disconnect if from the cabinet.

I asked him to STOP and contact his management team. They could not get access to their management team that night 6:00 PMish. He makes out a invoice for a service call for $90 which we promptly assured him that would not be paid because their office did not even send the correct number of people to do the initial investigation. Oh and the 2 people would service would be at least $380 + parts (heat sensor $250 and control board $5-600 which was on the Internet for $250). Next day the “management” called my wife and my wife updated them accordingly. The “management” assured my wife that if the invoice was not paid, it would be sent to collections.

VERY POOR SERVICE.

Well....like so many others on this site, I sure do wish I had read about this company here before I ever got involved with them. $900 in repairs and my dishwasher is still not fixed. The technician (Matt) came three times and each time he discovered something new was wrong. I'm not sure what is worse - their dishonesty or their ineptitude both at the field level and in the office (Ilona). I could write more but the sooner I stop thinking about how this company operates and how I was taken advantage of, the better off I will be. I will now let Karma hopefully do it's job.

Rip off with appliance repair guys. Hood motor noise from the exhaust , So I called the customer service of Appliance Repair guys. They told me 80 $ to get to your place and diagnose and figure out the issue. The tech guys came in and told me to service 260 (waive 80 ) off , will be able to fix the issue. Not sure if this guy know abt the appliance. , He opened the hood and found out nothing could be serviced, because of inbuilt motor.
He put everything back and told me , we have to replace one of the motor (will figure out after seeing the diagram) . All seperate Installation and parts cost etc.

Asked him, why iam i paying high price (295) for not doing any service , when we agreed for 80 for diagnose, he is like I opened the hood and figured out the motor was faulty, the service charge is 260+ tax.
I called the customer service , she is like- for the technician to get to your house it is 80, anything above that is the 260 charge. which was not told before, i would have rejected the service.

She is like supporting the price, this is how we charge.

After 295 , the hood makes the same noise and not fixed, the verdict - change the motor-- the outcome i knew even before without paying the money.

So disappointing. I didn't read the reviews for the company before, however, how can a company be so un entical in their services.

Very unsatisfactory. Customer service not clear on what is expected.

We hired APPLIANCE REPAIR GUYS to repair our kenmore elite dishwasher. While he was repairing it, I heard the sound of a click which was prominently loud. I asked him what happened and he said oh its nothing. After the repair of the part was done, he kind of avoided and didn't let me open the door to the dishwasher. I didn't realize what he was upto then. Before leaving he told me that my dishwasher door was broken and that he would repair it for $ 500. I clearly remember the door to be working fine. After he left my dad said that the dishwasher door was working fine until the guy came and repaired it. Rather than owning upto his mistake, he was dishonest and was charging me $500 as a repair fee. We will never recommend these guys for any repair issues. Dishonesty isn't a good sign for any company.

Yesterday jan.6 was my birthday I was supposed to have a dinner at five they changed the appointment instead of 1to 3pm it ends up from 3 to 6. I sacrificed my bday celebration and the the service man came and could not give me any quote doesn't know what is wrong with the machine unless I sign and agreed to pay 289 flat rate then he will fix the machine...so okay I need him to fix it because of my b day nothing happened, he phoned someone and had been talking in his language then after taking the money he said he will call me for the amount of the motor I need a new motor and he couldn't tell how much is it on top of the$289 which ends up to 299 plus tax..where is he right now ? I phoned the office and i did not win the receptionist even asked me if I know anything about fixing...that moment I put down the phone..i just got out of the hospital I don't want to have another attack ..the money they can keep it but trust me their business will not succeed because it is built on dishonest way..I will earn the money again..but I will never forget their poor service and the way they charged me..

Not up front about repair costs,please avoid this company there labour costs are insane---compared with other companys after the fact--my wife and I felt taken.Technician was seemed decent but was following company protocol

Like many other reviewers, I did not do my research before calling these guys. Big mistake! They are terrible! Stay away!! I'm still doing my best to not let them get away with it. Everyone, please do the same. File a complaint with Consumer Protection Ontario. Contact the BBB. Keep pushing this company to make amends. Given all these terrible reviews and warnings, it's upsetting that they continue to get away with it.

My story is like many others. A technician came to my house to diagnose and fix an issue with my Whirlpool washing machine. It stopped draining and would not go to spin cycle. After being told on the phone that it was an $80 charge for the technician to come onsite and diagnose the issue, I was then told by the technician that it is a $280 flat fee labour charge to work on the washer, but that in most cases it could be fixed without requiring any new parts. This was very deceiving, but unfortunately, I agreed to this charge (stupid me). I told him that Whirlpool had suggested that it might be an issue with the drain pump, but this was ignored and the technician felt that it was unlikely. However, after some time looking at the machine, the technician determined that the issue was in fact the drain pump and stated that it would need to be replaced at the cost of the part only. He proceeded to do this work and the washer worked fine when he left.

However, upon looking at the old drain pump that was removed, I noticed that there was a small piece of clothing stuck in it, which was easily visible. I pulled it out and put the old drain pump back into the washing machine the next day and it works perfectly fine. This took me less than 20 minutes and I have no experience with repairing a washing machine... I just watched a 2 min Youtube video. I called their Customer Service department to explain the situation and request a refund on the drain pump at least. I was told that they would need to speak with the technician and would get back to me in a couple of days. After a couple of days, I had to follow up again and they continue to stand by their work.

In summary, I was charged $435 in total to replace a part that didn’t need to be replaced and really, it should have taken no more than 30 minutes to diagnose and fix the issue (the "technician" was here for a couple of hours). I was charged for a part that was not required and there was a huge markup on this drain pump. The charge was $105 + tax and I found this part for as cheap as $20 online. Also, the technician claimed that the new pump was a much better model than the one from the manufacturer, but that was not true… it is the exact same part! When I asked about the huge markup on this part, they just continue to dodge the question, stating... "Each company charges differently for their services and parts. We have authentic parts which we give warranty for". To add insult to injury, this warranty is for only 30 days.

I wish I checked this website before calling... lesson learned. I will be filing a formal complaint and will keep chasing after them until they atleast refund me for the unneccessary part.