Accu Serv Heating And Air Conditioning

Heating & Air Conditioning
Toronto ON M4L 3P1
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Heating & Air Conditioning
Accu Serv Heating And Air Conditioning
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86%

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Reviews for Accu Serv Heating And Air Conditioning

Average customer rating:
9.7 10 (274 reviews)

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Peter Ledwon from Toronto
Peter Ledwon from Toronto
11 reviews Toronto, ON
10/10

Kitchen range gas line installation.

Ashok came to the house to provide a cost estimate to put in a gas line for our stove, and an optional extension to run a pipe to the back deck for a bbq. The house is 100 years old, with a clutter of wires and pipes, both used and unused, installed by many owners, renovators and diy’ers over the years. He spent the time to determine what the best route options would be to run the gas pipe from the west to the east side of the house through the basement ceiling, as well as the requirements to run the extension to the deck. Ashok was professional, and very helpful, in his suggestions.The quote was within the same cost range of the other estimates received, but AccuServ was the only company offering to inspect before quoting. That left us much more comfortable that the scope of the work and the resulting costs would be reasonably accurate.

I had multiple conversations with office staffer Amanda, to finalize a date and time for the work. She was very pleasant and helpful on each call.

Ashok showed up on the promised date, on time, with helper AJ. Both men were polite, conscientious, unobtrusive, efficient and cheerful as they proceeded with the work. They cleaned up after the job was done. As this was our first gas range, Ashok spent the time to run through it’s usage and procedures, which was much appreciated.

Overall, we were very pleased with the entire process. For budgetary reasons, we needed to postpone the extension to the deck, but the means for the connection from the current installation was put into place. We will definitely call AccuServe for that job when the time comes.

Approximate cost of services:
$565.00
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Company Response

Hi Peter - thanks so much for sharing your experience working with us! We take great pride in putting in the extra time both up front, and throughout the process to help our customers understand exactly what's involved with either an installation or fix to their system. In our experience, everyone ends up more satisfied with the process when we can provide and adhere to an accurate quote, as well as share as much knowledge as we can about how to get the best use out of your equipment - as was the case with your install. We thoroughly appreciate your feedback and very much look forward to our continuing work together in the future!

Best Regards,
The AccuServ Team

jamemas in Toronto
jamemas in Toronto
6 reviews Toronto, ON
10/10

Furnace blowing cold air

I called Accuserve because of their great reviews in homestars and I am glad I did. We woke up a in a morning feeling really cold because our furnace suddenly stopped working. They sent a technician within a few hours of me calling them and the issue with the furnace was resolved within an hour. That's what you call great service.

Approximate cost of services:
$100.00
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Company Response

Hi James,

Glad to hear you about your positive experience with AccuServ as we were able to solve your furnace issue in a timely manner. Hope your system keeps you comfortable and you have many mornings waking up to a climate controlled house.

Regards,
AccuServ Team

Private User
Private User
Private User reviews Toronto, ON
10/10

AC unit repair

I am very satisfied with the service. I was having some problems with my AC unit as it was leaking water. The AccuServ technician came to fix it. His name is Kwame. He came on time within the time range, was very polite and fixed the issue. He stayed for some time to monitor the unit and to make sure the problem was fixed. Overall quite satisfied and I would recommend the AccuServ to other people.

Approximate cost of services:
$100.00
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Company Response

Thank you for sharing your experience with Kwame. Always happy to hear positive feedback about the services we performed at your home and hope you choose to use AccuServ in the future. Best of luck with everything.

Regards,
Jake

A.Harrison in Toronto
A.Harrison in Toronto
2 reviews Toronto, ON
10/10

yearly service of Navien furnace

I highly recomend ​Accuserve. They installed our furnace after a terrible job by another company. They have a very reasonable maintenance program. Today, Erich came to do the yearly cleaning. He spent over an hour and gave us a tip on how to save energy during the summer months. They are reliable, courteous, professional and extremely competant. I have no reservations recommendin​​g them.

Approximate cost of services:
$0.00
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Company Response

Hi Anne,

Thanks for your recommendation, much appreciated. We strive to create a comprehensive maintenance program at a reasonable price and make sure that you are taken care of. We're all glad that you feel so strongly about AccuServ and we will continue to make sure that you are treated well in the future.

Regards,
Jake

Melissa in Grand Falls
Melissa in Grand Falls
1 review Grand Falls Windsor, NL
10/10

AccuServ Was Awesome!

We have used a different company for the past 15 years. When they went out of business, I contacted AccuServ based on the excellent reviews I had read. Raoul was so professional! He was right on time, knowledgeable, friendly and able to give us good tips about safety in our home. We actually learned a lot and have already recommended him to another family!

Approximate cost of services:
$200.00
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Company Response

Hi Melissa,

Thank you choosing AccuServ as there are quite a few companies that you could have gone to and for that we appreciate your decision. We love hearing feedback about the knowledge that Rahul was able to provide you with. He really know his stuff and is really great to talk to. Thanks for the recommendation and look forward to seeing you again.

Regards,
Jake

Lawrence in TO
Lawrence in TO
2 reviews Toronto, ON
9/10

Furnace and air maintenance

Annual maintenance and some small recommended repairs for two houses. Rahul was polite, respectful and seemed quite honest and straightforward. I'd use them again!
The only thing was that I was told I could possibly get a discount because I was having two houses done in one day and then there was no record of that.

Approximate cost of services:
$860.00
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Company Response

Hello Lawerence

Thank you for the review. We go above and beyond with our system maintenance. Our maintenance consists of a combustion analysis, readings of manifold gas valve pressure, checking of delta T, readings of superheat and subcool and much more.

The industry standard is basic cleaning and visual inspection without performing many of these tests.

However, we charge the same rate as everyone else despite it being more expensive for us provide.

With such thin margins on maintenance, we have to keep our pricing competitive to make this a practical service we can offer to our clients.

If you would like to discuss further, please feel reach out to me directly at 416 509 9216. We strive to maintain 100% customer satisfaction, if there is a solution that would better meet your expectations, we'll be more than happy to accomdate.

Regards

James

David in Toronto
David in Toronto
3 reviews Toronto, ON
10/10

Furnace, Central A/C and Tankless water heater install

I called AccuServ to install an air conditioner after reading their impressive reviews on Homestars. They came to assess the job and noticed that my furnace had been installed improperly and was dangerously not to code! The staff of AccuServ were very professional and did an excellent job installing our complete new HVAC system. They used quality equipment, made sure the job was done right (above all else) and because of this they guarantee parts and labour for 12 years! After the install, AccuServ went out of their way to help me apply for all the rebate programs available. I would recommend you call AccuServ first. Period.

Approximate cost of services:
$13,500.00
What could this company do to improve their services?
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Company Response

Hi David,

Thank you very much for your glowing review of your experience with AccuServ. Everyone here works diligently to make sure that you are provided all the resources and information to make an informed decision. I remember quite vividly seeing the pictures of the furnace we were initially to install an air conditioner on top of. Glad to have worked with the multiple code infractions and provide a sleek and safe new system that is of course backed by our 12 years parts and labour guarantee. Always a pleasure working with David.

Regards,
Jake

Melvin
Melvin
11 reviews Toronto, ON
10/10

Air Conditioner Inspection & Maintenance

Rahul from AccuServ came in to service my AC unit. He was very professional, friendly, and informative. He clearly explained the state of my equipment and any fixes that were recommended, in enough detail for me to make an informed decision yet without being overwhelmed with information. He even went above what I expected in the service call by also taking a quick look at my water tank and furnace, and provided some insight on issues I may encounter in the future and recommended solutions as well, without pressuring me to pursue any of them. I am very comfortable with recommending AccuServ to any other homeowners.

Approximate cost of services:
$96.00
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Company Response

Hi Melvin,

Thank you for taking the time to tell us about your experience with AccuServ and Rahul. Always happy to hear when our technicians go through a systematic diagnosis and are able to explain everything thoroughly. We make sure to have highly trained and competent staff which are able to guide you through the decision making process of which repairs are required and which are subjective. Make yourself a wonderful day and look forward to working with you again.

Regards,
AccuServ Team

Private User
Private User
Private User reviews Toronto, ON
0/10

Beware fake reviews

They broke my water heater, left it and said they would come back the next day, they never called, next thing I know the send a bill to collections for $150. Beware these reviews for them are fake

Approximate cost of services:
$150.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
3 of 4 people found this review helpful.
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Company Response

Hello Private User

We apologize for the delay in responding to your review.

Due to your poor experience, we launched an investigation to locate your job and seek out a possible resolution.

Unfortunately, despite our in-depth search, we weren't able to identify your file.

We have very systematic, strict policies and procedures for following through with each job to its full completeness.

If any discontent is expressed or observed from our clients, we don't stop working till we find a resolution that will have them thrilled.

From all the nearly perfect reviews on Homestars, you can see that we don't want to leave anything less than exceptional experience with our clients.

We want to bring that same satisfaction to you.

Please feel free to contact us at 416 269 2228 and we'll be more than happy to discuss resolution and compensation for you.

Regards

James

Private User
Private User
Private User reviews Toronto, ON
10/10

Furnace Repair

Eric was awesome. Very efficient helpful and personable. Did a fantastic job above and beyond! I know very little about furnaces and he made everything crystal clear and patiently answered every question I had (which were many).

Hire them.

Approximate cost of services:
$150.00
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Company Response

Thank you very much. Eric is a very knowledgeable technician and I'm glad you were able to have such a positive experience with Eric as well as AccuServ. Always a pleasure.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Accu Serv Heating And Air Conditioning

AccuServ Heating and Air conditioning has been serving our community for over 20 years providing high quality repairs and installs. We're so dedicated to this goal that we have provided a series of guarantees to ensure your experience with our company is not just a good one, but a great ...
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