Reviews

10/10

Sam and his apprentice installed kitchen exhaust fan, bathroom exhaust fan, a light fixture, 2 dimmable switches and new electrical outlet. They had to work hard and long hours as they have to drill through double brick wall and through chimney to externally vent the kitchen fan. They also have to install new bathroom fan where none existed. There were some hiccups during the process but they made things work. I feel that they have very competitive pricing and were no upsell pressure. Highly recommended.

Approximate cost of services:
$800.00
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Company Response

Thank you so much for your valuable feed back . It really help us to improve our services .
Great family .

0/10

I hired AccuServ to do a maintenance for my furnace as they have provided me great service previously. They were able to fix my furnace last year when ilthe furnace wont start up. The technician said, it just needed some cleaning up and the furnace is still in great shape. Fast forward to this year, the technician they sent spent most of the first hour arguing with clients. He braggs that he is their best technician that is why customers keep calling him. Anyway, he gave my furnace a red tag and gave us 45 days to fix the issues. The main reason was “defective heat exchanger”. The only way to fix the issue is to do a costly replacement of the heat exchanger or replace the furnace altogether. I have at least 4 other HVAC companies to check the furnace and they did not find anything that would warrant a red tag. They all said that if the heat exchanger is in fact defective, they would have immediately turned off my gas. However, with two young kids. My wife was so scared that we decided to replace the furnace. We went with more trustworthy HVAC company. I did not even bother listening to AccuServ when they called me to provide their quote for a new furnace as they have lost my trust. Response to AccuServ. Please get your fact straight. To clarify, Enbridge was in our house because we smell gas and was subsequently cleared. There was never a carbon monoxide detected by your technician, Enbridge and the other technician who have experiences that range from 12 years to 30+ years. As per the infractions, Enbridge and the other experienced and from reputable HVAC companies does not warrant red tag. They were doubtful that the redtag was even submitted to Enbridge. As per the liquid leak, the Trane model that I had is infamous of having them and not from the heat exchanger.

Approximate cost of services:
$145.00
1 of 1 people found this review helpful.
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Company Response

Hello Jake

When you first contacted us, Enbridge had just left your home because your carbon monoxide detectors had gone off. Our senior technician, who followed after, identified several code infractions when he arrived on site.

The red tag, which is the primary focus of your negative review, was towards your defective heat exchanger. For your reference, we have pictures of severe water leakage and damage in the upper compartment of the furnace. Due to the nature of the leak, the senior tech concluded it was coming from the secondary heat-exchanger.

We never heard back from you after our visit, and we would have been more than happy to discuss and explain our findings. Reality is our senior technician has over 25 years experience, and novice technicians can easily overlook this complicated problem. If he had walkthrough those other technicians who visited your home via phone, he could have guided them to the same clues and conclusion.

We find it interesting that despite having 4 other HVAC companies confirming it was fine, you still went with our recommendation and replaced the furnace.

I suppose the combination of your CO detectors going off, the obvious signs of water damage and the convincing arguments from our senior tech might have been a factor.

We hope this better explains the situation. We strive for the highest level of customer satisfaction, and we're still more than happy to discuss this matter further if you wish. Feel free to call our main line at 416 269 2228 anytime.

10/10

My experience with Convertible is great from in home quotation to installations. I find Marnie as a very knowledgeable, sincere and trustworthy person. She listened to what we wanted and provided expert advice and product recommendations without trying to upsell. The main installer, Kamil, have great workmanship, professional and very accommodating. They came on time. I have requested that they start with the water heater because you never know when you need hot water with a toddler and an infant around. They clean up after the installation that you can’t tell they were ever there.

Approximate cost of services:
$6,500.00
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Company Response

Thank you very much James, we absolutely are delighted to receive this review. We hope you love your new system. Thank you for doing this review it was very kind of you James. Please remember to register online for your warranty if you have not already done so. Thank you again Marnie Amodeo general manager

10/10

I called Accuserve because of their great reviews in homestars and I am glad I did. We woke up a in a morning feeling really cold because our furnace suddenly stopped working. They sent a technician within a few hours of me calling them and the issue with the furnace was resolved within an hour. That's what you call great service.

Approximate cost of services:
$100.00
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Company Response

Hi James,

Glad to hear you about your positive experience with AccuServ as we were able to solve your furnace issue in a timely manner. Hope your system keeps you comfortable and you have many mornings waking up to a climate controlled house.

Regards,
AccuServ Team

10/10

The best way to separate great contractors from just good contractors is when you experienced hiccups during and after the work. There were hiccups when they were installing the eavesthrough but they are quick in finding solutions. I can assure you that this company is one of the great ones as they (Oleg) is always available to resolve any problems that sometimes pops up during any kind of renovations. Their pricing is not the lowest but very competitive specially taking the account that you can be sure that they will do everything they can to meet or exceed your expectations.

Approximate cost of services:
$2,700.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for your great review Jake. We will always take the extra mile, and try our best within our expertise to provide great service for you.
It was our pleasure working with you.
Eclipse Roofing team.

10/10

They came on time and finished the work ahead of time. Work was done professionally with minimum or no inconvenience to us. They seem to know what they are doing. The extra bonus is that they give me the lowest quote without any haggling. I would highly recommend their services to anyone.

Approximate cost of services:
$1,750.00
2 of 2 people found this review helpful.
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Company Response

Hi, Thank You for the great review. It was a pleasure working for you. We try our best to give the best service we can to all our customers. You can count on us anytime you need in the future. Thank you from A&V Drain Corp.