The Home Improvement Group - THIG

Thank you THIG for an amazing renovation experience. Tony and crew did a great job on my floors and were both fast and professional. Painter Favio was fantastic to work with and Joe did beautiful work on my closets and doors. A special thank you to Douglas Parra for bringing it all together and looking after all the little details. I felt like I was in good hands throughout the experience. You will be my choice for any future renovations.

We had the pleasure of hiring the Home Improvement Group again – the last time for home repairs – this time for outside painting. I felt badly for the staff at home office, given poor weather with rain they had to reschedule numerous times. The first set of painters did a great job but missed filling in a crack the first time around on the front step. The Home Improvement Group went above and beyond to make sure that the crack was filled and repainted. Our front and back porch look perfect. They are exceptional – head office, the project managers, the handymen and the painters. You don’t need to go anywhere else.

It's been a pleasure to work with Charlie our Project Manager and his team. Charlie is very involved, a great communicator (so appreciated!) and trustworthy. If I send him a text or email he always get back to me right away. I've hired other companies in the past and have had a very disappointing experience! Not with THIG , on Charlie goes above and beyond. This is the 3rd time I have hired THIG and hope to have them come back in the future. I have recommended THIG to several colleagues who have also reported a positive experience. I highly recommend them.

Great work Than!!
Very well done as you can see from the picture!
Thank you
Mike

Douglas Parra from the Home Improvement Group was our project manager and delivered a massive project on time with little cost over-runs. Our friends were surprised when we told them that we're moving in just two weeks after the renovation work started.

When we bought our new home, we decided to do major renovations to suit our style. We cut open a large window in the living room drywall. We moved the laundry from the basement to the main floor, for which a new insulated laundry area had to be built. We also created a new door from the Garage to the basement. Finally, we got the whole house painted.

Douglas was at the site multiple times each day, ensuring work progresses well. When one of the handymen took too long, he replaced that person with another the very next day. When I was traveling for work, Douglas sent us photos of the progress every day. Anytime any issue came up, we were updated promptly. THIG were also flexible for delivering on additional work as it came along. Any savings from the original estimate were also passed back to us.

Overall, very happy with the team Douglas brought together for our project and the oversight he provided throughout the duration.

We did a complete kitchen renovation.

New cabinets, new floor, light fixtures and painting complete kitchen (walls, ceiling and trim)

Work was completed in the timeframe stated to my upmost satisfaction

Great job

Had a great experience with Les and his crew. Came as scheduled, completed the job in 2 days. The porch looks great - got many compliments from the neighbors. Was not happy with the cleanup and contacted Les who got his crew to come back immediately and rectify. I have more jobs planned for next year and I will use them again!

They did a great job the work was done on time,great quality workman ship and the price is exactly what I was quoted. That's a 1st time I've ever had a contractor keep his word. Great job guys.

Than did an excellent job at removing the fireplace and replacing the drywall and painting, etc. He came to the house for 3.5 days straight to get the project done, by himself, with minimal disruption to our daily lives. However, we were scheduled to have another person do the job first and he never showed up the first 2 days. By contacting Michael, the President, he was able to ensure we got Than so that the work would be completed on the days I had booked off from work.

I've amended my review upon speaking to Michael at THIG.

To make a long story short, I was unhappy with the fact that my very simple project was taking weeks to complete, and had to include a repair to work that was done poorly. I have a young son and it was difficult navigating my home during the renovations, and having to stay out in the community with him all day, only to find that the work wasn't completed, or that no one had shown up to work in the first place. My home was damaged by the contractors during the project, and I was fed up with waiting for THIG to make amends.

I've since spoken to the owner's husband Michael, who was very respectful and understanding, and he has promised to settle this situation fairly, which I appreciate. I don't know that I'd recommend THIG to anyone at this point, as I'm still a little sore from the experience. I hope the company learns from this situation and does better next time, and I hope that, should you choose to hire THIG for your own home renovation project, your experience is better than mine was.