The Home Improvement Group - THIG

I paid for some work to be done in my kitchen as I had a renovation from hell.
The carpenter they sent was always late , left work early for the day , which caused me to pay for more time.
They brought some material but charged me 30 percent more than the original price they paid for it.

I would not use them again or refer them

Project manager Douglas Parra a great guy to work with. Told him what I needed done, and he made sure the crew got it done. And to his crew...an excellent job! Thank you. I definitely recommend them to do your home project(s).

Douglas did a good job of coordinating the renovation work on multiple floors of my house which required different trades. Any concerns were addressed directly by him to make sure I was satisfied which was appreciated. Overall I was very happy with the job that Douglas and the team did on my project.

The moment we met Douglas from The Home Improvement Group after meeting several other contractors, we knew this was not only the company we wanted to work with but this was the guy that understood what we wanted.

Throughout the process Douglas was extremely helpful, courteous and professional and was very accommodating.

The transformation of the rooms are, night and day. I would highly recommend The Home Improvement Group to anyone looking for a job done the right way.

I contacted Charlie once again , delivered outstanding results. I took advantage of their black Friday painting special and had my kitchen repainted.

When Charlie was here , I asked about a backsplash and told him I wanted a basic , cost effective backsplash.

The results are fantastic - thanks Charlie
I love my backsplash

Hate to write this, but others should know....
Worst contractor experience of my life. Attempted to double-bill me numerous times for materials used (eg. heated floor mats, garbage removal) and their plumbing subcontractor insisted I urgently needed $9,000 of emergency work done but wouldn't provide any evidence when requested (I paid for a second opinion out of my own pocket and CCTV video and plumber confirmed there were no issues whatsoever).
Overall work was generally of poor quality and tradesmen had to come back numerous times to fix or redo the work. As a result the job (a small bathroom reno) took nearly 6 months to complete.
They did a nice sales job and quoted what seemed to be a fair price, but completely failed on the execution. Be very wary of these guys!

Edit: Have spoken to THIG and confirmed that they did this project.

Pros:
Warrantied work, good escalation points when necessary, constant communication, understanding of what we're asking, etc... overall, at the end of the day when we escalated our concerns, we were met with very prompt resolutions to a good majority of the issues we faced. Christine was absolutely stellar in ensuring they were finishing the work as we expected it, and worked with us almost daily to ensure we were happy with what was happening, she was great and I can't recommend her enough!! It's obvious she takes pride in what she does, and it shows in the work and her team. She took what was difficult and negative project at the outset and turned it into a very positive situation by getting everything completed super quickly. They take real pride in their work and are happy to work with you on ensuring you're happy as well. Also constant communication was amazing, I always knew where things were at and what was going on.

Cons:
We faced many issues at the outset of the project, months of delays, poor workmanship, our project manager never accurately documenting what we were doing/he was saying, so what he told us we were getting at some points, we obviously weren't. Just be cognizant if you use them that you shouldn't trust anything just verbally, make sure every single detail is documented, no matter how small that detail is!! I can't say anything too negative, because as i said at the end of the day, they really did pull through immediately once we spoke to them and resolved everything and completed the work as expected and very quickly.

I hired THIG to do some drywall repairs throughout the house. I was happy to find a company that would do small jobs that had been bothering me, and this company had good reviews on Home Stars. Melanie at the office was great - she was very responsive, answered my questions quickly and helped facilitate the booking process. Mo did a great job with the drywall repairs - showed up on time, cleaned up after his work each day, and checked in to make sure everything was good.

First of all let me say I called 3 companies to get some simple electrical work done and only one actually answered the phone. The other two didn't even call me back. But Melanie and THIG were lovely to deal with and had an electrician booked to come over within a few business days.

Bruno the electrician was smart, thorough and friendly. He found the simplest, fastest fix for the problem and took care of it right away. A handyman from another company had suggested it was a much bigger problem but Bruno did some investigation and found the best way to deal with it. He had the lights on in no time.

Thanks to everyone involved.

Only reason I wouldn't be giving a 5/5 is becuase we had to switch painters midway through a job which caused a schedule change BUT I ended up getting an AMAZING painter, Fabio. He was meticulous. We knew the job of painting tile was not a common ask and he was super thorough and made sure we got the BEST possible result. We are so happy with our new refresh. Thanks Fabio! And thanks THIG for your quick turnaround re: quoting, painter change and anything else I needed. We are happy with the results.