Total Tech Pools Inc

We purchased our home with an older existing pool, and needed to replace the pool liner, pool pump, sand filter, heater, chlorinator, and lights over the last 2-3 years. What we appreciate most about Total Tech is the good advice we receive when deciding what to buy and how they stand behind it. We've trusted their recommendations and we know based on experience that they stand behind what they sell. Their prices are fair, but what's actually more important is that they'll take care of you after the sale and installation. When we recently had an issue with the heater we had purchased, they were responsive and they took care of it right away. As a pool owner, I've learned how important that is. We highly recommend them.

Very disappointed in this company. This was our first year having them open our pool and complete a weekly maintenance.

The pool was open and there was low suction so during maintenance they couldn’t vacuum. I called the company and was mislead that someone would be out the next day to have a look at the situation. After no one came, we examined the pool equipment ourselves and founf that a black gasket was sitting beside the pump and never was installed. We received no apology or credit from the company and due to the missing gasket our pool was never vacuumed properly. Plus the maintenance checklist was never complete. We never had our pool vacuumed completely, the sides were not brushed and chemicals were never checked and of course they require full payment for this terrible service. Obviously we cancelled our service. There are a lot of decent pool companies out there. I thought this was one but I was proven wrong right from the beginning.

Total Tech did a totally amazing job replacing the liner on what turned out to be a DIY inground pool! They went way above and beyond normal expectations in replacing not on the liner but also the non-standard metal walls. Cant say enough good things about them!!

Hired them for a railing and liner replacement job in 2016. That is an very unfortunate decision. The railing they installed popped out in 2017, and I didn't think it is a big deal. However, the gap became bigger this year. I called them to fix it, but they asked $400 to fix it. And told me that the railing has no warranty. It was never explained to me that the $1000 railing job I paid has no warranty, and it will need 40% of total install fee to fix it?? It is a pure workmanship problem, they just need to put in self tap screw to secure the railing back. I will not recommend this company.

Promised the world on initial contact. That's why I chose this company. Very friendly staff but communication was brutal. I wanted to pay once work was done, however that's not company policy. I understand a deposit needs to be done but after that, finish the job. A series of 4 cheques so far and still not done. Down to needing gas hook up. Two days later I call and was told I had to contact their gas guy. No one told me that, or passed on his information to set it up. Although I did get his quote of $ 1200.00 through the pool company. If I hadn t called I would have been left hanging. I will not use or recommend Total Tech at all.

Prompt and professional service by meticulously trained staff both in the store and in my backyard. Love the new layout in the store and the great selection of pool supplies and leisure products!

Your employees said that they had come this morning and had done the rest of the work, but they did not come. I feel very honest and I have been waiting. I promised to clean up everything yesterday. I feel very disappointed.
That was also the case last year!
That was also the case last year!，the heater forgot re-install，at last by myself!
what is this work?
Maybe you will lost some guest...

I have used Total Tech for numerous years with a lot of questionable service along the way but my most recent experience will be my last. I contacted Total Tech on May 7 to schedule a service call for May 22. I sent them a picture of my filter and told them the problem and to please bring the part with them when they come so that they do not need to make a second service call. I called them on May 22 at 10 AM and was told that I was scheduled for my repair. I called again at 4 PM and was told that yes they were still coming. I waited and called again at 7 PM and spoke to Gary who had arranged the service call for me on May 7 and he told me basically to bad our crews are done and by the way we do not even have the part for your service we need to order it. At no time over the 2 weeks did they tell me they needed to order the part and that it would take time. I asked to be put through to Dave the owner but was told that he was to busy to talk to me. Then I spoke to Jessica who told me that I could source that part myself if I thought I could do better then them. Well no problem getting the part myself and it is installed less then 24 hours after this disaster with Total Tech. WORST CUSTOMER SERVICE EVER. I have a new pump and a new heater that were installed by Total Tech so this is a company that had me as a very loyal customer. There are a lot of pool companies in the Burlington/ Oakville area. Take my advice and stay away from Total Tech.

I have been using them for several years for water testing but only for convenience. Twice this year when I had to order parts, it appeared that they were not new. Last one purchased was even in a package that was opened. I tried it only because I was desperate and it did work.

The owner is very arrogant and I won't even go back for testing. Pioneer more reliable.

We had off-season problems with our landscape lighting, but Total Tech Pools was more than willing to help to resolve the problem. They came over quickly resolved the problem.

Pat & Bob , Oakville