POOR COMMUNICATION/ SPOTTY SERVICE/ AND CHEQUES GALORE
Promised the world on initial contact. That's why I chose this company. Very friendly staff but communication was brutal. I wanted to pay once work was done, however that's not company policy. I understand a deposit needs to be done but after that, finish the job. A series of 4 cheques so far and still not done. Down to needing gas hook up. Two days later I call and was told I had to contact their gas guy. No one told me that, or passed on his information to set it up. Although I did get his quote of $ 1200.00 through the pool company. If I hadn t called I would have been left hanging. I will not use or recommend Total Tech at all.
- Approximate cost of services:
- $6,500.00
- Company Response
We are sorry you feel disappointed in our service.We provided an estimate for a liner which clearly stated the payment schedule ( deposit , interim and final ) to which you agreed.We installed the liner and only requested payment as per the agreement.You also purchased a new heater and it was clearly explained that we would plumb the heater in place and you would pay the quoted price for the plumbing install.The gas hookup had to be done ( as stated clearly ) by a licensed gas technician.We recommended one and explained that he should be contacted following the plumbing installation.We e-mailed and called him for you We also sent you a copy of the sketch he had drawn out showing the location where the heater should be placed.His price for the hookup was also written on this.The company president spoke with you on numerous occasions outlining this process.We have called you and left a message since then but have not heard back from you.