Total Tech Pools Inc

Swimming Pools, Spas & Hot Tubs
Oakville ON L6L 5V3
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70%

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Reviews for Total Tech Pools Inc

Average customer rating:
6.9 10 (112 reviews)

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Frank McIlwaine in Oakville
Frank McIlwaine in Oakville
5 reviews Oakville, ON
10/10

Pool Heater Replaced

My heater started to make some odd noises and would not fire up. Turns out it was water leaking into the heat exchanger and so I needed a new heater. I shopped online to get an idea of the cost of a new heater. I then called Total Tech. Not only did they give me a excellent price on a new unit, but they installed it that same day despite the fact that their install crew was done for the day.
Once again, I am very pleased with their commitment to service!!!

Approximate cost of services:
$2,500.00
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Company Response

Thank you for the nice review. I am happy you were able to use your pool during this beautiful weather!

RB in Oakville
RB in Oakville
1 review Oakville, ON
10/10

Pool pump

Many thanks to Dave and his staff for their help this year in replacing our pool pump. Although still under warranty, the install company was no longer in service. Dave took action and helped get our warranty sorted and the pump replaced. We have always been happy with the service at Total Tech and this was just one more example of outstanding service!

Approximate cost of services:
$0.00
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Company Response

Thank you very much for your kind words.We always strive to make owning a pool a pleasant and positive experience. We look forward to seeing you in the store soon.

Private User
Private User
Private User reviews Toronto, ON
0/10

Oakville cleaning

These guys are completely IRRESPONSIBLE. They came to clean the pool drained water and left my jets running with no phone call. When I returned him in the evening the jets were running dry. When I called next day they were argumentative about it not happening. All my neighbours who were over for a party could testify that they did do it. The owner was supposed to call me next day and no call. And the topping was the pool was still dirty in addition to leave the jets on dry and ruining the motor and could have ignited a fire. STAY AWAY

Approximate cost of services:
$200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
2 of 2 people found this review helpful.
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Company Response

We value all feedback in order to continually enhance our level of service. Unfortunately we are unable to properly address anonymous reviews as we are unable to locate any details and have no knowledge of this review. We encourage you to contact us at 905-825-1389 to discuss this.

Patricia in Oakville
Patricia in Oakville
1 review Oakville, ON
0/10

No-show for pool Maintence over holidays

I hired them to maintain my pool during our holidays. I went for the twice-a-week service which included pool water testing and vacuuming, chemicals, etc. I had someone staying at the house to enjoy the pool so I wanted to make sure it was in good condition during our absence. The employee at Total Tech assured me service would start that Thursday. No one ever showed up during the last 18 days since I made the call and I am now home to a green pool and a very disappointed and frustrated houseguest. What made me more angry though is the response I got when I called to find out what happened. I suppose they had the young store employee call me back and say it was a problem with the person entering it into the computer and they could send someone out now to do the maintenance... at my cost. I declined thank you very much ! I am here now...

Approximate cost of services:
$200.00
1 of 1 people found this review helpful.
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Company Response

We truly are very sorry for dropping the ball on our end.There was a mistake in the way the associate entered the record resulting in your pool not being added to the list. It was human error and we have re-trained the employee on the process.We did call and offer to clean your pool up immediately and at absolutely no charge to you after explaining the mistake.we certainly would not charge fro this.One of our senior managers did attempt to contact you yesterday as well. We strive to provide the highest level of service and regret any inconvenience this has caused you.Please do not hesitate to contact me at 905-825-1389. Dave

Paul & Marion in Burlington
Paul & Marion in Burlington
1 review Burlington, ON
10/10

Pool Installation and Opening

When we decided to install a pool in our garden we received plans and quotes from several local prominent providers and a national one. We decided to proceed with Total Tech Pools Inc based on the package providing a complete solution with landscaping that made good use of pool size and effective living space. The pricing was competitive and the components utilized were top quality.
The weather didn't cooperate out of the gate however Total Tech and their dedicated install team from Rosa & Rosa made each day count and completed the build and landscaping in three weeks from dig to opening.
As each day progressed we could see the plans taking shape and have to say the finished product exceeded our expectations and then some.
All in all, a quality build, quality products from quality people.

Paul & Marion

Approximate cost of services:
$70,000.00
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Company Response

Thank you very much for the positive review.We truly enjoyed working with you and hope your new pool and backyard give you many years of enjoyment !

Joanna in Oakville
Joanna in Oakville
1 review Oakville, ON
0/10

Pool opening

Extremely poor customer and tech service. I've been using them for last 3 years for pool opening and closing. There were no issues first year (except for a broken pump basket). Since last year they had problems with installing properly one of the drain plugs, resulting in constant water leak. They came back last year to fix it. This year same issue with the plug, in addition to poorly washed water bags and cover. They came back to rewash the bags and try to instal the plug properly. Plug kept on leaking. I was for a month in Europe, called them now and asked to return and fix the plug leakage. I was told by a very unpleasant rep that I could do it myself or they would have to charge me $150 service fee. I thanked them for their business and told them they are losing a customer due to their lousy service. Customer service rep said they were fine with it. Will definitely look for a different company to deal with pool opening and closing. During summer they hire high school kids who don't have much idea about the pool service business.

Approximate cost of services:
$350.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Hi Joanna, We are sorry you feel you had a negative pool opening and water bag cleaning experience. According to our records, our team returned within five days of your call to clean the water bags and deck again. When you called we were only trying to help by minimizing any cost to you as this was not related to your pool opening several months ago. Furthermore , while we do have a couple of high school students working in the store assisting with carry out etc. we do not have any in the field. Our staff are all highly trained and most are certified and have passed exams etc. If you have additional questions or concerns about our services, we would welcome the opportunity to discuss them with you. Please get in contact with us at info@totaltechpools.com or call us at 905-825-1389.

lina and deyan in Mississauga
lina and deyan in Mississauga
1 review Mississauga, ON
10/10

opening the pool

thank you Lyndon and James for the prompt and professional work.
Excellent customer service.
we will definitely use their help again and recommend them.
we had to leave the house before they were finished and when we returned everything was done properly.
Nice to know they are people you can trust.
thanx

Approximate cost of services:
$250.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you very much for the kind review. We will certainly pass this on to the team.Enjoy the rest of the summer and we look forward to seeing you soon!

Glen Nelson in Oakville
Glen Nelson in Oakville
1 review Oakville, ON
10/10

Fixing My Pool Pump And Outstanding Customer Service

We recently a year ago moved our business to Total Tech Pools. We had been with another smaller supplier, and frankly were sold items for our pool that we clearly didn't need. This poor experience had left a bad taste in our mouth with regard to any pool company.

However, we have had the complete opposite experience with Total Tech Pools. We had faith in their team right away, and we ended up buying a new pump and heater, which we are very pleased with.

Plus one thing that people don't often think about, but even the outside professionals who they recommend are top notch. The electricians who they recommended were light years better than any other electricians that came to do work for us. I think that says something about a company.

Okay, here is the main reason I have decided to write today.

Unfortunately, I have been out of work for a few months, and as such, the last thing we need are extra expenses. When last week I shut off my pump, and it made a funny noise, and then would not come on again. There was an error message that came up.

When I went into Total Tech, I told them of the problem and the error message, and they were convinced that something somehow had gotten stuck in he impeller.

Like every company, they have a service charge to come to your house to make a call. I told them I really couldn't afford the charge because of my current circumstance, and I asked if someone could show me what I needed to do to fix the problem myself.

At that time, Joshua whom I was dealing with asked if I would be home tomorrow and that he would send someone to fix the problem at no charge. I was blown away, as I was not expecting that at all.

Anyway, their service man did come out, and my wife said he was super professional and had our pump up and running very quickly. And indeed there was a small wood chip that was stuck in the impeller.

Anyway, a big thank you to Total Tech Pools, as they truly understand the meaning of Customer Service and Support!!

Approximate cost of services:
$0.00
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Company Response

Thank you very much for the nice review. I am pleased we were able to help out and wish you a great summer and wish you the best of luck with your search.

Sandra in Oakville
Sandra in Oakville
1 review Oakville, ON
10/10

Pool service

Thank you to Dave and the entire team at Total Tech Pools! My salt water pool is now in perfect working condition after years of running it as a chlorine pool. Dave came out to determine what the issue was and immediately new that the board had to be replaced. The next day they were back to install it, 2 days later they followed up to ensure that everything was working properly. The customer service that Total Tech Pools provides is exceptional! Everyone there is very knowledgeable and very friendly and eager to help, they always ensure that all my questions are answered completely. It is a pleasure to deal with them and I would recommend this company to anyone.
Sandra

Approximate cost of services:
$300.00
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Company Response

Thanks Sandra! I am so pleased we were able to repair your salt generator at minimal cost and hope you continue to enjoy the pool this summer. I know it gets a lot of use !

Private User
Private User
Private User reviews Oakville, ON
9/10

Hard working dudes installing pump

Derek and Drew did a outstanding job. Unlike the last time they completed installing the pump even though no one was home and answered our questions. They also installed it in a short period of time.

Approximate cost of services:
$400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you very much for the kind review.We look forward to working with you in the future!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Total Tech Pools Inc

Award Winning Swimming Pool Service Company and Retail Store. Specializing in liner replacement, safety covers, equipment replacement and water chemistry. Total Tech Pools was started in 1991 primarily as a pool service company. Many of the original staff came from other pool companies and many are still with us today. Total Tech Pools performs all types of repairs, restorations, and maintenance on pools including liner replacement, openings/closings, equipment installation and repair, leak detection and complete new pool installations.

In 1996 a retail store was opened and in 2001 a larger facility was opened in Oakville. Currently Total Tech Pools operates a store in Oakville , ON, Kingston, ON and Montreal, QC. We offer a full line of chemicals, equipment, accessories and many other supplies for your pool at very affordable prices. Total Tech Pools prides itself on providing honest and fair service and places a very strong emphasis on education and training.

We are very proud to have received the Small Business of the Year Award in 2009. We truly appreciate the support from our customers, staff, suppliers and other partners for helping us earn this prestigious award.

AWARD WINNING SERVICE TEAM
Our award winning Service Team has been serving customers for 20 years. At Total Tech, we pride ourselves on fair, knowledgeable, and honest service at terrific prices. To experience our service is to understand what sets us apart from the rest. We encourage you to book your experience today.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
We carry a full line of pool and spa products with quality and value in mind. All our products have been carefully researched in order to provide the best products available at optimum prices. Total Tech Pools and Spas is located at 1380 Speers Rd in Oakville. We carry a full line of pool related products: Liquid Chlorine (Sodium Hypochlorite) Pool and Spa Chemicals Accessories and Maintenance Products Pool Toys and Games Have a very well stocked Parts Department Various Equipment (pumps, filters, heaters, sanitation systems, automation) We have a fully functional and landscaped pool at our Renovation Showroom next door which will help you visualize liners, landscaping options, lighting options and equipment. Outdoor Furniture
SERVICES
Total Tech Pool & Spa offer most, if not all, pool/spa related services ranging from professional openings & closings, pool liner replacements & restorations, leak detection & repair, equipment installation & repair, to weekly pool maintenance service. POOL INSPECTION: A visit to the home by one of our expertly trained staff members A full written report which details the current condition of the pool surface, equipment and foundation. The report will outline anything that is not functional or up to code and provide the approximate cost to fix/ replace these dysfunctional parts. The report will give any additional recommendations such as safety hazards in the backyard and pool accessories (ie. winter covers, diving boards, slides, fencing, etc). POOL MAINTENANCE Chemical balancing Water testing Vacuuming Leaf Skimming Equipment Maintenance POOL REPAIRS Our technicians are trained and experienced in a variety of pool related repairs and are backed up with vast technical resources and an extensive parts department. We will identify the problem and advise you on corrective measures and if applicable how to prevent recurrence. POOL RENOVATIONS/ BACKYARD LANDSCAPING Total Tech, either independently or in conjunction with our landscaping firm, Rosa and Rosa, can completely transform your backyard and pool. POOL LEAK DETECTION We utilize a variety of methods to locate leaks including pressure testing, sonar detection, and diving. In most cases we can isolate a leak to a very small area. POOL EQUIPMENT INSTALLATION POOL LINER REPLACEMENT Total Tech Pools and Leisure is your complete pool service provider.
BRANDS
Pentair , Aqua Chemicals , HPI Covers , Raypak , Jacuzzi , Kreepy Krauly
SPECIALITIES
Our goal is to ensure that your pool and spa experiences are memorable, for all the right reasons, so drop by one of our three retail showrooms soon, and meet the team.
WEBSITE
http://www.Totaltechpools.com
YEAR ESTABLISHED
1991
NUMBER OF EMPLOYEES
25
PAYMENT METHOD
Visa , Mastercard , Debit
LICENSES
Town of Oakville
MEMBERSHIPS
Pool and Hot Tub Council of Canada , APSP , BBB , Chamber of Commerce
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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