I have used Total Tech for numerous years with a lot of questionable service along the way but my most recent experience will be my last. I contacted Total Tech on May 7 to schedule a service call for May 22. I sent them a picture of my filter and told them the problem and to please bring the part with them when they come so that they do not need to make a second service call. I called them on May 22 at 10 AM and was told that I was scheduled for my repair. I called again at 4 PM and was told that yes they were still coming. I waited and called again at 7 PM and spoke to Gary who had arranged the service call for me on May 7 and he told me basically to bad our crews are done and by the way we do not even have the part for your service we need to order it. At no time over the 2 weeks did they tell me they needed to order the part and that it would take time. I asked to be put through to Dave the owner but was told that he was to busy to talk to me. Then I spoke to Jessica who told me that I could source that part myself if I thought I could do better then them. Well no problem getting the part myself and it is installed less then 24 hours after this disaster with Total Tech. WORST CUSTOMER SERVICE EVER. I have a new pump and a new heater that were installed by Total Tech so this is a company that had me as a very loyal customer. There are a lot of pool companies in the Burlington/ Oakville area. Take my advice and stay away from Total Tech.
- Approximate cost of services:
- $0.00
- Company Response
We always strive to provide the highest level of service and have people who genuinely care about our clients.The part Petra needed was on order and we were hoping it would arrive on an afternoon shipment on the day her service was booked.We have a large selection of in stock parts but there are thousands of parts from many manufacturers and in some cases take time to arrive.We explained this to Petra and that it would be delayed 2 days .Unfortunately she got extremely upset and was very abusive to our staff on the phone and threatened to " come to the store " and continue.She further stated that she would not pay for the service.This was not acceptable as it was unwarranted and had several staff members very upset.We have a thousands of wonderful clients for whom we work very hard and do everything in our power to look after and is is truly unfortunate that Petra chose this path.