Hired them for a railing and liner replacement job in 2016. That is an very unfortunate decision. The railing they installed popped out in 2017, and I didn't think it is a big deal. However, the gap became bigger this year. I called them to fix it, but they asked $400 to fix it. And told me that the railing has no warranty. It was never explained to me that the $1000 railing job I paid has no warranty, and it will need 40% of total install fee to fix it?? It is a pure workmanship problem, they just need to put in self tap screw to secure the railing back. I will not recommend this company.
- Approximate cost of services:
- $4,000.00
- Company Response
We are sorry you feel this way.We clearly explained that the track installed was a retrofit and our standard labour warranty is 1 year.The track can separate for many reasons including the harsh winter.This occurred long after the warranty period ( over 2 years later ) and would have a charge to fix this.We have had no dealings with you and have not heard about any issues since we installed this.