Mckinnon Heating Cooling

Formerly Preferred Air Ltd
Heating & Air Conditioning
Toronto ON M3J 3G5
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HomeStars
Heating & Air Conditioning
Mckinnon Heating Cooling
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89%

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Reviews by rating (past 12 months)

Reviews for Mckinnon Heating Cooling

Average customer rating:
8.5 10 (289 reviews)

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Private User
Private User
6 reviews North York, ON
10/10

Replace home AC Handler Unit

Experiencing fan problems with my handler unit, we decided to replace the entire unit with an energy saving unit. McKinnon came and took care of everything. They kept me up to date with the progress and were professional and friendly.
They cleaned up after themselves and left the room tidier than before.
I have used McKinnon a few times and have always been happy with their service. Any future needs, I will call McKinnon. I trust them.

Approximate cost of services:
$4,500.00
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Company Response

Thank you for your continued loyalty, we appreciate your business very much.

Private User
Private User
Private User reviews Toronto, ON
10/10

Greener Homes Heat Pump Upgrade

Had our HVAC upgraded to heat pumps though the Canada Greener Homes program. McKinnon made things very straightforward. There's no such thing as a "perfect" project. What makes a good contractor is what they do when the inevitable issues arise. Any issues that came up were minor, and were corrected in their entirety. Would absolutely recommend!

Approximate cost of services:
$30,000.00
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Company Response

We appreciate your thoughtful review and your clear understanding of how installation projects can have issues that involve patience and creativity. Thank you for your business, we are grateful for it.

Private User
Private User
Private User reviews Old Toronto, ON
10/10

AC replacement

We've used Mckinnon's previously and we were happy with the service. We recently used their services again when our old AC needed replacing.
They sent out a staff member and then emailed us options and pricing on the same day. The team that came to install was again professional and efficient. Thank you for your services!
Joanne B

Approximate cost of services:
$5,000.00
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Company Response

Joanne, Thank you for your continued loyalty to Mckinnon. We are grateful for your business and hope that your new air conditioning is keeping you comfortable.

Private User
Private User
Private User reviews Scarborough, ON
10/10

Ductless AC removal and new installation

Old AC system needed to be replaced.
McKinnon provided advice, and a quotation.
Once I made the decision to purchase a new system they scheduled the install for the NEXT day.
Office staff (Jamee) communicated clearly and ensured any concerns were answered to my satisfaction.
Technicians who did the work were efficient, polite and cleaned up any mess they had made.

Approximate cost of services:
$5,000.00
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Company Response

Thank you for your review, we appreciate your business and complimentary words.

craft in Toronto
craft in Toronto
1 review Old Toronto, ON
10/10

Installation of heat pumps

All positive!
Installation happened within a few days of booking.
Head installer (Mike) was confident and competent in what he was doing and in walking me through decisions that we had to make about installation and electrical work.
The team that did the installation (Mike, Doreen, Eduard, and Mark) worked really well together over the two days of installation inside and outside of our house.
They took care to do the installation without damaging anything inside or outside by protecting the floors, walls, etc. - which I really appreciated since we recently had new carpeting and painting.
Office staff Jamee and Angie were always available to help me with questions about scheduling and billing. They are really lovely representatives for the McKinnon company.
All in all it has been a 10+ experience with McKinnon so far.
I'm writing within in two days of our new heat pumps. We're immediately enjoying the benefits of the new system. If we run into any technical problems (hopefully not) that may arise in the next few weeks as we experiment with our new system I trust that McKinnon will be available to follow up with anything that might arise.
Thank you to your whole team!

Approximate cost of services:
$9,000.00
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Company Response

Thank you for your review. We appreciate your complimentary words and are grateful for your business.

lesleyG
lesleyG
1 review Old Toronto, ON
10/10

Mitsubishi Air Conditioner Installation

Michael and his team provided excellent service, as always. We have used them before for our on demand hot water system and for our AC Units. They always go above and beyond with the service.
The installation was easy to schedule, they were on time, the installation was done quickly and they removed all the packaging materials before they left. Thank you McKinnon Team.

Approximate cost of services:
$4,300.00
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Company Response

Lesley, thank you very much for taking the time to post this review. We appreciate your continued loyalty to Mckinnon and it is always a pleasure to work with you.

Private User
Private User
Private User reviews Mississauga, ON
1/10

No AC these are not the guys to use

It took this company three tries to finally get my air-conditioning working. The first guy came out and said the problem was my furnace and it needed to transformer that sales call $230. Two days later he came back and installed the transformer still no air conditioning checked outside at the unit inside and the furnace took videos, but could not solve the problem $430 last visit they sent us senior technician 2 1/2 hours later he found a small part that needed replacing in the AC unit. Wondering if I got ripped off the first two visits accomplished nothing and cost me almost $700 the last one approximately $300 , I would not use this company again. I dont trust them.

Approximate cost of services:
$1,000.00
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Company Response

We are very sorry that you are not happy with the service we provided. Our owner, Michael Nepom, has tried to contact you and left a message with his personal phone number. You are welcome to call him anytime to discuss this and hopefully he will hear back from you.

Private User
Private User
2 reviews North York, ON
10/10

Installed Navien gas water heater for my condo

Great service, fast and effective, quick responses and communication. Best price I found. Overall highly professional. I am very happy with how this project went.
Thank you!

Approximate cost of services:
$4,853.35
1 of 1 people found this review helpful.
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Company Response

Thank you for your review, we appreciate your business.

LD in Toronto
LD in Toronto
2 reviews Etobicoke, ON
10/10

Air conditioner

The Mckinnon team replaced our old air conditioner. The work was done in one day, they walked us through and explained each step, and they left things clean and tidy.

Approximate cost of services:
$5,400.00
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Company Response

Thank you LD for your review and for your confidence in Mckinnon. It was our pleasure to work with you on the installation of your new Carrier air conditioning system.

Miriam
Miriam
1 review Old Toronto, ON
10/10

New heat pump to support a 2500 square foot condo

New heat pump to support a 2500 square-foot condo
Heating and air conditioning review in old Toronto
Our two year old condos heat pump stopped working in May 2024. Upon contacting the contractor we purchased it from we were told that he no longer works in downtown Toronto. We then hired an additional contractor who determined we needed a new heat pump. None apparently were available in Toronto, we would have to wait at least six weeks and the summer was upon us. McKinnon Heating and Cooling Came to our rescue. Their company President took charge.
There is a heat pump in stock locally and I have secured it for you, should you wish to proceed.
We were then given the choice of two dates for installation, the following week. Two technicians arrived exactly on time and within four hours had a new heat pump installed and working beautifully. Additionally, we never felt pressured to buy a new heat pump rather than repair the old one. Michael explained the pros and cons of each and left the decision to us. Purchasing through McKinnons was also more cost-effective. From the office staff to the technicians, to the President, McKinnons is a first rate professional company. You wont be disappointed!

Approximate cost of services:
$110,000.00
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Company Response

Thank you for your review Miriam. You were truly a pleasure to deal with. We hope that your new Daikin water source heat pump provides many years of problem-free operation.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mckinnon Heating Cooling

Since 1934, Mckinnon Heating Cooling has been servicing the home comfort needs of the Greater Toronto Area. Mckinnon services and installs furnaces air source heat pumps, ductless air conditioning, high velocity systems, boilers, water heaters and indoor air quality accessories. Mckinnon also offers a range of service/ maintenance plans for ...
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