Enercare Home Services

Hazel is great! He is very thorough and knowledgeable and he did his job very professionally.

Anybody else get screwed by one of their service agents? I called to cancel services in May and the agent responds with I can give you two months credit. I thought wow that's generous for a long term customer. Was I ever wrong - I have now been locked into the service I called to cancel for another year. I have called numerous times - got a special "CARE" number - no one responds. I email - no one responds. I only ever hear from their collection department to collect for a service I called to cancel back in May. It has been five months with zero response from their Customer Service. Be careful dealing with their deceitful agents!!!

Dispute department is very very slow and don't care about their customer. We have been paying to enercare for rental water heater for 24 years. The last 12 years after renovation , we didn't have the water tank anymore .We even paid for the buyout , and expecting to be refunded for at least 10 years of the money we have paid to enercare. No luck to talk to dispute department after waiting hours and hours on the phone and sending couple emails , so my advice to you don't rent anything from enercare . They really don't care

From the time the salesman came for the sale (June/24), to today (Oct 3/24) it has been a NIGHTMARE and a huge waste of time dealing with this company. I have had to make weekly calls to their "Customer Service" dept - which is poorly named because they do nothing other than take the info & send it to other depts - each time to correct what the person before them did or didn't do.
The amounts I'm being charged are STILL wrong despite many calls for this to be corrected; info on the account was set up wrong - how difficult is that?; have had to make a few calls to have someone come in & fix the equipment, it goes on and on. What a nightmare dealing with them.
Make sure you see prior reviews - on other sites too. 1 site I saw said 60% of respondents gave them 1 star; TOO MANY other people saying the company is horrible to deal with and they question if the company is even legit.
The only positive I can say is that the equipment works well (after having 2 technicians come in after the install) and I am happy with my purchase. All I'm asking is that I am charged what the salesman told me I'd be charged.

SUCH A BADLY RUN COMPANY. Apparently no supervisors either - which doesn't help.
Never have I had this type of trouble dealing with a company. And I'm not new to this game.

Andriy from Enercare Etobicoke and Randy came to fix my thermostat and make sure furnace was running and connecting. I am very pleased as he worked hard and rechecked all parts that were replaced. Very diligent and polite. And I want to thank Randy as well for his prompt reply to get this organized. Thank you again.
Helena

MY HUsband passed away I set up 2 payments but IPad the bill in full $ 140.74 I was told because i didn't canceled it I still have to pay $ 80.37 I thought it would get automatically cancelled my husband had no will

Enercare has the worst customer service over the phone. Their phone operators have no clue about the services they offer. When I signed up for a new service plan I was assured I could cancel anytime which is not the case. When we moved, I called to complete the moving process and transfer over my services, it wasn't done. I had to call the following week and do it all over again with someone else. The changes still aren't properly reflected on my account when I log in. On the call, the employee asked to validate my identity and then half way through started calling me by my husband's name.when I ask to speak to a manager I end up on hold forever until I get disconnected. I have yet to reach a manager. I would never recommend, which is too bad because their technicians are amazing but dealing with these people over the phone is horrible.

Inner care technician came at my home for just inspection the furnace. By the time he enter in the furnace room, he said your furnace Need to be changed. I asked whats Defect in the furnace he said heating element is damage and it is very dangerous for your family. Then I asked him how you know heating element is damage. He said this type of all furnaces has the same problem. Then he called his friend and he came and gave me the estimate for new furnace. I called my technician and he checked the furnace. He said nothing wrong in the furnace. Because he scared us very much about carbon monoxide Me and my family decided to change the furnace. My certified technician try to explain me Your furnace is OK. You dont need to change it, but I was very scared and we decided to replace the furnace. No, I want to cancel the protection plan. The customer service is not answering my phone. I waited yesterday two hours on the phone line and after They said they will call you tomorrow. I waited all day phone call but no phone call me so in the afternoon I call back again to customer care and put me on hold and after one hour waiting on phone call they answer me. They will call me back tomorrow. I would suggest everyone dont buy any protection plan from enercare Because when the technician came at your home for inspection, they have to say your furnace need to be Change.

If you are purchasing a home and it has a rental tank insist on removal! Otherwise you are locked in to an agreement without choices! For a 7 year old tank we were forced to pay $1100 plus tax to get out of the contract. Never once serviced, just billed every month. Spent 3 hrs on the phone trying to negotiate without any success. Very poor practise. Save the aggravation, the ridiculous fees and don't ever rent from Enercare. Real estate agents take note! I will make it a mission to let realtors know of this poor practice as well. Enercare does not live up to their name, even with escalating the matter there wasn't a choice, no repercussions for them at all.

Excellent job Jeff and Jamie.
Thank you for your outstanding service and support.
We appreciate the time you spent to explain the new furnace operation and the thermostat setup.