Enercare Home Services

Service was comprehensive and the technician was friendly. He explained the process as necessary. The service was on time. (early in the 4 hour window)

Calvin was very diligent in checking the CO levels and CO emissions, asked if I had carbon monoxide monitors, how old they they, etc. He didn't have to clean the furnace as it is less than a year old.
Calvin explained all his findings before he left. He was polite and professional at all times

toilet was leaking and replaced-job done cleanly and informed as job was done-area also kept clean

Enercare Reno came and did an excellent job, explaining all and doing so with good humor, politeness and calm patience

advisor told that cancellation requested at end of cycle but continued, calling them on hold 30 mins, agent got my number incase of disconnect and no call back after put on hold and hanged up from there end. Called back another 1 hour wait. I don't need to wait 1-2 hours for a 2 min conversation.

I was contacted with a personal phone call to remind me of my furnace maintenance check the day before. He arrived on time was fast, patient, knowledgeable and friendly. 10 star rating.

Came out on a timely manner and plumber went out of his way to help fix the problem and did so.
Well done

Sold the house almost year ago and still getting bills, I have called the department countless time , Theres no communication among them department , when you call its easy you need 1 hr to go to the right department and even then it will be connected to somewhere in north America or asia those Reps have no clue what they should do . I had almost 4 properties with them but its the worst. even when you need for a issue regarding Cooling or Heating you talking about at least Min 4 days or more . Unbelieveable

Weve been having a problem with our tankless water heater in the home I bought almost two years ago. Technicians came 5 times. They were always very polite, patient, taking time to explain. Most of them were bilingual. Yesturday, I called for service at 9:00am, the technician was here at 4:00pm and I believe solved the problem! Thank you Hamdi H!

Wished to terminate water heater rental in favour of ownership.
Was treated with the utmost rudeness and a complete disregard for my wishes.
Was never told I would have to buy out the water heater I thought I had on a purely rental basis.
This company exists for the sole purpose of squeezing money from consumers and doing as little for that money as the company can.
I feel entirely let down by consumer protections and government agencies which exist to ensure that bad actors do not thrive in the workplace.
My fellow Home Stars members would do well to