Enercare Home Services

I bought a house that automatically opted me into the former owners contract.

Between myself and the former ownerr (10+ years for them) we have paid Enercare in the neighborhood of $10k for a now nearly 10yr old water heater.

When it broke, I wanted to just cancel the contract and buy one myself. But I was forced to "buy out" their estimate of the value of the water heater, which was $600. For 10yr old, broken water heater.

I did it, because I just wanted to be rid of these parasites charging me $60 a month for nothing.

Now, 2 years later, I get a bill for another $100 because they seem to have opted me back into some other contract without notifying me.

Trying to call and resolve this, but all their systems are down and they just hang up.

** Do not, under any circumstances, sign any contracts with this company. **

Enercare installed new boiler but it is not getting heat all area in the house. Contact Enercare many times and they sent plumber and plumber gave me the quote but never showed up though Enercare booked the plumber couple of times, but plumber never showed to fix the issues. This issue from March 2024. Today dated 2024-10-22 and 2024-10-15 these 2 latest plumber appointment cancelled or don't come technician though hold day Enercare customer care team saying appointment is available. In fact they are not giving me exact information.Really I am frutrated with their such poor services. I need to go media to tell the story what Enercare is doing to me. This is the worst services in Toronto.

I have water rental contract that has not penalty for cancellation as it was a contract from 2010 but they obligate me to pay the water heater tank by a figure called buy out. And then they took long to give me the final invoice and charge me 2 additional months of rental just because they did not receive the buy out payment. How can you pay it without an invoice? No body protect the users with this kind of companies that take advantage of the people. Please please DO NOT RENT or make any deal with this company. They will mislead you and take your money.

They have employer that promise and do not deliver , if you ask to escalate no one helps , if you ask to read the notes I file no one has access , the worse comp at ever

Since May, dealing with Enercare has been an unending nightmare. I canceled the heating protection and maintenance plans for my rental properties before the contracts were due for renewal, yet Enercare continued to charge me for additional months. Since then, I have made over 10 calls in an attempt to resolve these issues. Each call has been a deeply frustrating experience, as 95% of Enercare's agents have extremely poor English skills, making it nearly impossible for them to understand the problem or provide any meaningful assistance.

Even when a dispute case was finally created, the back office repeatedly closed it without resolution, citing inconsistent and often nonsensical reasons. This behavior is not only unprofessional but shows a complete disregard for their customers.

To make matters worse, when I called over the summer to renew a cooling protection plan, I was assured that it was processed. Yet, when I called last month to follow up, I was shocked to discover that the renewal was never completed.

Enercare's customer service and billing practices are utterly chaotic and unreliable. Enercares lack of accountability and their inability to resolve issues quickly and effectively is unacceptable. Their poor-quality customer service has caused me significant stress and frustration. I would strongly advise others to think twice before trusting this company with their services.

I agreed to buy out my 5 year old hot water tank for an inflated price of 1328. I paid the invoice but got billed for 7 days of rental fee even though they processed the payment 3 days after payment. It is not the small cost of the pro rated rental fee but the fact that they already screwed me on the buyout price. NEVER ever rent from Enercare or at least pay the inflated price of a buyout because you pay less over the long run. Don't let them scare you into staying with renting. They say there will be no service once you buy out. Hot water tanks rarely need service and if they do, your local plumber can fix it at reasonable cost. They want everyone to just keep paying rent forever with no end date to contract and increase rates every year. Be smart and do your homework. You will discover it is to your benefit not to rent if you can afford to buy it.

Over the course of the last month I have had AC maintenance performed by Mike, furnace maintenance by Justin, and upgrades to my hot water system and installation of gas line to generator by Matt. Each person was super-professional, friendly and explained everything in terms I could understand. Each technician arrived on time and treated my home with respect. I could not ask for better service.

Moved out from property 2 months ago, was a tenant. Still bills coming my name. Called multiple times, filled out move out forms online. No luck. Provided landlord's info to Enercare.

After requesting the removal of my old water heater which had been paid over 10 years ago, I was given a bill with my old neighbours name on it with their account number. Enercare strong armed me into paying a bill that wasnt mine by harassing me daily with a Collection company.

Enercare is a very good company. They are always there when I need them especially for my furnace and air conditioner maintenance.