Enercare Home Services

Hot water stopped working. Waiting for many holds on phone to have an appointment but NO SHOW but told us they came but no one at home we have 5 people at hom. No hot water for 7 days but to buy out, you need $2252 for a stopped working tank. Don't waste money into this ZEROcare!!!

I MADE AN APPOINTMENT TO PURCHASE OR RENT A WATER SOFTENER. THE APPOINTMENT WAS FOR NOVEMBER 6, 2024, 11:30 AM. A ENERCARE CONSULTANT WAS TO COME AND RECOMMEND A PRODUCT BEST SUITED FOR MY HOME.
THE CONSULTANT NEVER SHOWED UP. NO CALL TO INFORM ME THAT HE IS NOT BE COMING.
I CALLED ENERCARE AT 4P.M. AFTER WAITING ALL DAY, ONLY TO BE JUMPED AROUND FROM ONE PERSON TO ANOTHER.
FINALLY SPOKE TO A LADY THAT CONFIRMED THAT INDEED THERE WAS AN APPOINTMENT. TO MY UTTER SURPRISE, SHE CONNECTED ME DIRECTLY TO THE CONSULTANT WHO AS SUPPOSED TO COME. HE IMMEDIATELY STARTED AN ARGUMENT WITH ME AND DENIED HAVING ANY INFORMATION ON THE APPOINTMENT AND STARTED TO ARGUE WITH ME INSTEAD, AS IF IT WAS MY PROBLEM. I TOLD HIM THAT HE SHOULD BE DISCUSSING THIS ISSUE INTERNALLY AND NOT WITH ME IF HE DID NOT HAVE THIS BOOKED APPOINTMENT ON HIS CALENDAR. HE THEN PROCEEDED TO SUBMIT A CANCELLATION NOTICE TO REFLECT AS IF I CANCELLED THE APPOINTMENT.
THIS PERSON WAS RUDE, AND NOT TRUTHFUL.
ENERCARE NEEDS TO HIRE MOE PROFESSIONAL PEOPLE TO DEAL WITH THE THEIR CUSTOMERS AND DEFINITELY ORGANIZE THEIR COMPANY TO BE MORE PROFESSIONAL AND HIRE COURTEOUS, PROFESSIONAL STAFF DEALING WITH THEIR CUSTOMERS.
THIS WAS A VERY UNPLEASANT EXPERIENCE AND I WOULD NOT RECOMMEND THEIR PRODUCTS AND SERVICES.
I WOULD NOT RECOMMEND ENERCARE CONSULTANTS TO ANYBODY.

Tried to buy back my 17 year old hot water tank. Everything was fine until the new water tank was put in from a different company. I purchased the new hot water tank but still getting billed for my old tank that I had removed months ago... I told them to close my account but nothing resolved...I still get bills from Enercare... The right hand doesn't talk to the left one... What a disjointed company...

Bin dealing with them for 1.5 years and not resolved, even today booking an appointment took 6 hours and all my time, absolutely terrible system they have, not even managers I dealt with multiple times new what to do, I had to repeat my self and tell them what accounts where who multiple times. Sad thing is there is no compensation for your waisted time for there lack of business skills. Once only customer service called me and promised me things and said they would follow up in a few days, its bin weeks no one called me back, I sent multiple emails to this person with another problem but they wont reply.

Amazing and Awesome Tech. Definitely know and respect his job.
Truly cares about customers.
Please give him an increase in salary, so he never leaves ENERCARE.

I'm having a very frustrating experience with Enercare regarding billing issues. For more than 1.5 years, I was charged for someone else's bill on my Enbridge statements, until I caught it when Enercare separated their bill from Enbridge. Despite multiple calls to report this error, it took Enercare a long time to investigate. Finally, they admitted it was a mistake and promised a refund.

I was instructed to email a void check to contactus.web@enercare.ca and was told the refund would be processed within 5-10 business days. However, after a month of waiting and not receiving anything, I called again and was told that a credit was on my account. I was assured I would receive the refund by the end of October, but that didnt happen.

When I called again today, I was told I needed to add my email address and account number to complete my account in order to receive the refund. I expressed my reluctance to create an account since I haven't used any of their services, but the representative insisted that it was the only way to proceed.

This experience has left me speechless and incredibly disappointed. I expected much better customer service, especially considering the nature of the issue. I would not recommend Enercare based on my experience.

I called Encare because I had no air conditioning or heat, after 0ne and a half hours on hold they finally gave me an appointment , 6 to 10 pm and never showed up . I received a text saying they showed up at my condo at 11 15 pm if you can believe that and we're turned away by condo security and rightfully so. Next appointment was from 6 to 10 pm , finally showed at 10 pm , I was told the problem was the water pipe was warm which is crazy , repair man had his colleague on the phone to help him , came up with the board was faulty and another appointment was made once again last night , repair man shows up with the wrong board and tells me the heat works , I proved to him that it absolutely doesn't work . Here I am without heat or a.c for weeks now , this is absolutely insane , all under warranty but never the less this is the craziest experience I've ever been put through , very unsatisfied and unexeptable !!!

The installation process was handled professionally, but the billing service was extremely unsatisfactory. During the Enbridge and Enercare account merger, I was assigned two account numbers. Enercare assured me the accounts had been successfully merged, so I set up pre-authorized payments. Payments were processed correctly for several months, but Enercare later began contacting me for an outstanding balance, revealing that they had closed the pre-authorized account instead of merging the two. Customer service was disappointing, as I was frequently put on hold or transferred between departments, with no resolution provided.

Our 6yrs old A/C went down during the heat this summer. Called Enercare for a quote ($6,400.00). Initially was signing up, but cancelled the whole agreement the next day. Found another company with same A/C unit for $3,200.00. Enercare started sending us home care bills for the A/C unit we bought from the other company. Then started sending us overdue bills and multiple phone calls. We have been calling Enercare since July (5 calls) to get this sorted out, case file opened a few months ago, but it seems there are no competent people there to get this sorted out.

We have been without hot water for 2 day. Majid came twice to fix our tankless system, the first visit today the part had not yet arrived. Majid was courteous, professional and the service was excellent. I was asked to check twice to make sure that I had hot water before Enercare serviceman Majid left the premises, this showed care and good workmanship. Thank you Majid my family and I can have a beautiful warm shower tonight. I give Majid 9/10 Stars for his excellent work, I give the Enercare company 2 stars due to my unresolved issues them dating back to December 2023. I hope my trust in this company will improve but for now I seen no reason.