Rob

I called Encare because I had no air conditioning or heat, after 0ne and a half hours on hold they finally gave me an appointment , 6 to 10 pm and never showed up . I received a text saying they showed up at my condo at 11 15 pm if you can believe that and we're turned away by condo security and rightfully so. Next appointment was from 6 to 10 pm , finally showed at 10 pm , I was told the problem was the water pipe was warm which is crazy , repair man had his colleague on the phone to help him , came up with the board was faulty and another appointment was made once again last night , repair man shows up with the wrong board and tells me the heat works , I proved to him that it absolutely doesn't work . Here I am without heat or a.c for weeks now , this is absolutely insane , all under warranty but never the less this is the craziest experience I've ever been put through , very unsatisfied and unexeptable !!!